Ace Security Services CN - delivery?

tdw

I have read both template letters, I think this one https://forums.moneysavingexpert.com/discussion/comment/80421536/#Comment_80421536 is the one I should be using to send to bwlegal.
The letter is a bit harsh so I may reword it a little.
Should I add the registered keeper was not in the country at the time of the parking notice or is it not worth adding any further information?

LDast

tdw said:

The letter is a bit harsh so I may reword it a little.

If it ain't broke, why fix it? It's written as is for a reason. It is not suggested you alter or embellish it. It is not going to change the fact that you are going to get a claim.

Coupon-mad

It is meant to be harshly worded.  This is no time to be polite and IMHO not a firm to be polite to (they don't deserve respect IMHO).

Gr1pr

Think about their initials, then treat them based on the answer 

Grizebeck

Why do people want to be polite and nice 

tdw

Thanks, I take the advice.
I am not used to dealing with such companies but I will use the provided template and change my mindset.

For anyone else who had dealt with BW Legal, is the the correct and working mailbox for this letter: disputeresolution@bwlegal.co.uk
Do they give a delivery or auto-reply to confirm receipt of the email or do I need to follow up or CC another mailbox?
I don't want them saying I never responded.
Thank you.

Coupon-mad

I think a lot of their emails bounce.

These (IMHO dubious 'legal') firms deliberately put obstacles in the way of the public contacting them except by phone where they reportedly lie and intimidate people. Hence NEVER phone them!

tdw

I received a reply via email from BW Legal

Good Morning

 

Thank you for your recent correspondence.

 

We note your comments that you were not the driver of the vehicle on the date of contravention. Please provide a signed statement, providing the full name, serviceable address and postcode of the driver and we will put this to our Client for their consideration.

 

Should you have any further queries please contact our office on 0113 487 0430, or sign in or register on our Customer Portal at www.bwlegal.co.uk.

 

Alternatively you could contact us via live chat at https://www.bwlegal.co.uk/help/contact-us which is open from Monday to Friday 8am - 5:45pm and Saturday 9am - 2:45pm

 

Kind Regards  

 

Kind Regards
Customer Support Team

Coupon-mad

Dear Sirs,

No.

And by the way I'm not your 'customer' so kindly don't pretend that BW Legal has a 'Customer Support Team' or 'Customer Portal' 

It would be laughable if it wasn't so cynical that you make parking scam victims out to be customers.  Crack on with the court claim.

But first, I require your answer to my question about the VAT trail on the added extortionate £70 'costs' because I will be reporting you to HMRC. Don't pretend it's 'part of the PCN' so exempt from VAT.  You and I both know it's not. So answer my VAT question please.

yours faithfully,

 

tdw

Just received this generic reply to the email I sent over last week asking for the information in the earlier posted email.  I don't think it warrants a reply as the email I sent was clear.

Good Morning

 

Thank you for your email.

 

We would like to assist you further with your query.

 

Please see below in order for us to correspond with you.

 

Should you have any further queries please contact our office on 0113 487 0430, or sign in or register on our Customer Portal at www.bwlegal.co.uk.

 

Alternatively you could contact us via live chat at https://www.bwlegal.co.uk/help/contact-us which is open from Monday to Friday 8am - 5:45pm and Saturday 9am - 2:45pm