Website description vs Instruction Manual

Hi. I'm hoping someone can assist or point me in the right direction with my query. I have recently purchased a shed online (£1,024 paid by credit card). The description on the website states 'With a modular design, giving you the ability to erect this building with the door/windows placed where you wish.' The image on the website places the doors on the LHS of the structure and this is what we based our purchase on. However the instructions are very clear where the door & window should be fitted (in our case our installer has followed the instructions to the letter & put them on the RHS rather than on the LHS). We are now disputing this with the shed provider. My question is in legal terms what would take precedence, the website description or the instruction manual. Any help would be really appreciated. Thanks
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  • user1977
    user1977 Posts: 13,278
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    It's not clear from your post whether there was anything which would actually have prevented them from being put the other way round - was there?
  • sheramber
    sheramber Posts: 18,617
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    Does the manual state you cannot fit the door on the LHS.

    Are sides interchangeable?
  • ceb_3
    ceb_3 Posts: 8
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    Thanks for responding. I have assumed that you mean physically preventing them from being put the other way round. 

    1. the shed was fully installed when we realised the mistake so it would mean taking the shed apart (partially) and re-constructing
    2. There is now limited access to the doors so we are now incurring extra costs to have more space made at the entrance to the doors. 

    Hope this is what you meant. 
  • eskbanker
    eskbanker Posts: 29,811
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    ceb_3 said:
    Hi. I'm hoping someone can assist or point me in the right direction with my query. I have recently purchased a shed online (£1,024 paid by credit card). The description on the website states 'With a modular design, giving you the ability to erect this building with the door/windows placed where you wish.' The image on the website places the doors on the LHS of the structure and this is what we based our purchase on. However the instructions are very clear where the door & window should be fitted (in our case our installer has followed the instructions to the letter & put them on the RHS rather than on the LHS). We are now disputing this with the shed provider. My question is in legal terms what would take precedence, the website description or the instruction manual. Any help would be really appreciated. Thanks
    Surely it's your instructions to your installer that would take precedence?  In other words, if you were buying the product based on the ability to have it installed in one of a number of valid ways, then you'd obviously need to make it clear to the installer what you had in mind?
  • ceb_3
    ceb_3 Posts: 8
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    The instruction manual says '‘Place the assembled Door panel (No 2) and the Right Gablen2085mm (No 12) onto the floor.'
  • HillStreetBlues
    HillStreetBlues Posts: 3,068
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    When you instructed the installer to fit it on the LHS  why did they fit them of the RHS?  did something prevent them from doing so? Did the installers stop and inform you that they couldn't fulfil your instructions?
    Let's Be Careful Out There
  • sheramber
    sheramber Posts: 18,617
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    The question is could it have been erected with the door on the LHS but the installer put it on  the RHS

    Who installed it?

    Did you not confirm with the installer which side you wanted the door on?   

    Did the installer not query the difficulty of access when erecting it?

    Did the retailer ask which side you wanted the door on when you ordered?




  • ceb_3
    ceb_3 Posts: 8
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    Nothing physically prevented them from installing on the LHS. The installer followed the instruction manual. We only noticed the error once the shed had been installed, unfortunately the installer didn't query it with us during the construction. 
  • user1977
    user1977 Posts: 13,278
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    edited 23 January at 1:20PM
    ceb_3 said:
    Thanks for responding. I have assumed that you mean physically preventing them from being put the other way round. 

    1. the shed was fully installed when we realised the mistake so it would mean taking the shed apart (partially) and re-constructing
    2. There is now limited access to the doors so we are now incurring extra costs to have more space made at the entrance to the doors. 

    Hope this is what you meant. 
    So you hadn't discussed with your installers which way round you wanted it?

    If you already "knew" it could be erected either way, wouldn't it have been a good idea to clarify?
  • eskbanker
    eskbanker Posts: 29,811
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    ceb_3 said:
    Nothing physically prevented them from installing on the LHS. The installer followed the instruction manual. We only noticed the error once the shed had been installed, unfortunately the installer didn't query it with us during the construction. 
    How are you defining it to be an 'error', i.e. against what benchmark?
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