Damage to washable Coverless quilt

Grumpy_chap

kjlfox said:

I got a super kingsize Coverless washable quilt from marks and it says can be washed in a machine. I have done that and it has rubbed it damaging quite badly. I only bought it two weeks ago - can I return it. Machine was 10kg and I have checked the marks website and can’t see any specific washing instructions only saying pop it in your machine. Would I be able to return it and get replacement? 

What does the care label on the duvet say?

I would be very surprised if the duvet was within the capacity of a domestic washing machine.  I always take our duvet to the launderette or dry cleaners.  They have far larger machines that can cope with this type of load.

I am not sure what the "Coverless" really means on a coverless duvet.  I would never choose to use a duvet without a duvet cover.

sheramber

Is it a duvet or is it a quilt as used to be normal covering sheets and blankets?

born_again

kjlfox said:

I got a super kingsize Coverless washable quilt from marks and it says can be washed in a machine. I have done that and it has rubbed it damaging quite badly. I only bought it two weeks ago - can I return it. Machine was 10kg and I have checked the marks website and can’t see any specific washing instructions only saying pop it in your machine. Would I be able to return it and get replacement? 

Care

Wash at 40°C

Do not bleach

Tumble dry low temperature

Iron at low temperature

Do not dry clean

https://www.marksandspencer.com/coverless-edith-10-5-tog-duvet-and-pillowcase/p/hbp60439114

Grumpy_chap

born_again said:

Care

Wash at 40°C

Do not bleach

Tumble dry low temperature

Iron at low temperature

Do not dry clean

https://www.marksandspencer.com/coverless-edith-10-5-tog-duvet-and-pillowcase/p/hbp60439114

The item is possibly intended for occasional use only:
"the perfect addition to your guest room"

The care instructions don't say it can be washed in a domestic washing machine, though that might reasonably be inferred from the description:
"design makes cleaning super easy – simply wash the whole thing"
That could also mean to hand wash.

A 6ft (square?) 10 tog duvet must be quite a chunky item.  I'd be surprised if there really are that many domestic washing machines or tumble driers that can take that size of load.  How is the consumer to interpret:
"Wash at 40degC"?
"Tumble dry low temperature"?
Does that definitely mean "in the typical domestic machine"?

born_again

Having said that, it does not say do not use domestic washing machine.

Personally can't see washing often is going to be much good for the internal material.

ArbitraryRandom

TELLIT01 said:

the_lunatic_is_in_my_head said:

Keep_pedalling said:

Mark_d said:

If your quilt easily fitted in to the machine then you could reasonably expect that the quilt shouldn't get damaged.

However, if you had to really squash your king-size, thick winter quit in to your machine then this might explain why the damage occurred.

To wash a quilt in a machine you need to accommodate the weight of the quilt and also the physical size.  Whilst 10kg machines are common they have different volumetric capacities.  For this reason I doubt a washing label would go in to detail of what is required.

You need to be reasonable in what you expect.  I don't think it's reasonable to read the label and leave it at that.

Most of us don’t read our instruction manuals very closely, but I have been looking at new machines lately as we will need one for our new house, but I did notice that the actual drum capacity varies greatly depending on what you put in it. Looking at a couple of Bosch machines a 10kg capacity drum is reduced to 2.5kg for washing duvets.

Ours seems to have different capacity depending upon which cycle you use as well. 

OP as it's M&S best bet is to go in to a store and hope their customer service is what you'd expect from them  

I'm not sure why you would expect M&S to replace or refund on the cost of a duvet, or anything else, if the fault is down to 'user error'.

I think the use of the word 'hope' in lunatic's post makes it fairly clear they weren't 'expecting' anything of the sort... but some places do have more agreeable customer services than others and the OP's M&S store might be one. 

If nothing else, it risks very little to go into store to explain what happened, and ask nicely... 

Grumpy_chap

born_again said:

Having said that, it does not say do not use domestic washing machine.

Personally can't see washing often is going to be much good for the internal material.

One would like to think that something "clever" is done so that the filling is suited to regular washing and somehow prevented from all bunching up.
I understand it is common to use a duvet without an over-sheet (between the sleeper and the duvet) and that type of use would infer relatively frequent washing.  Not convenient if it means a trip to the launderette / dry cleaners every time.

ArbitraryRandom

Grumpy_chap said:

born_again said:

Having said that, it does not say do not use domestic washing machine.

Personally can't see washing often is going to be much good for the internal material.

One would like to think that something "clever" is done so that the filling is suited to regular washing and somehow prevented from all bunching up.
I understand it is common to use a duvet without an over-sheet (between the sleeper and the duvet) and that type of use would infer relatively frequent washing.  Not convenient if it means a trip to the launderette / dry cleaners every time.

I think it's common to do that with a duvet in a cover... not sure how common coverless ones are (in my day they were called 'quilts' and were very firmly a top layer over blankets. 

prettyandfluffy

I've been using this style of duvet for years they are designed to be used without a cover and to be frequently washed, they are light but warm and are made of materials which dry quickly - in warmer weather I can wash and dry the duvet and have back on the bed the same day. They are good for people with allergies, asthma or who struggle to put a cover on an ordinary duvet.  My washing machine has a duvet cycle, I wash it on that.

TELLIT01

Even a duvet cycle on a washing machine doesn't automatically mean that any size duvet can be shoved in.  I would expect there to be something in the user manual to define what can be washed.