Damage to washable Coverless quilt

kjlfox

I got a super kingsize Coverless washable quilt from marks and it says can be washed in a machine. I have done that and it has rubbed it damaging quite badly. I only bought it two weeks ago - can I return it. Machine was 10kg and I have checked the marks website and can’t see any specific washing instructions only saying pop it in your machine. Would I be able to return it and get replacement? 

sammyjammy

Did you comply with the washing label on the quilt?  If the answer is yes then yes of course you can return it, with the receipt.

Keep_pedalling

Does your washing machine have a large enough capacity to handle the quilt? Rubbing could be the result of an  an overloaded or faulty machine.

prettyandfluffy

I use these duvets too but KS rather than super KS.  I think the duvet is too big for your machine.

Mark_d

If your quilt easily fitted in to the machine then you could reasonably expect that the quilt shouldn't get damaged.

However, if you had to really squash your king-size, thick winter quit in to your machine then this might explain why the damage occurred.

To wash a quilt in a machine you need to accommodate the weight of the quilt and also the physical size.  Whilst 10kg machines are common they have different volumetric capacities.  For this reason I doubt a washing label would go in to detail of what is required.

You need to be reasonable in what you expect.  I don't think it's reasonable to read the label and leave it at that.

GrubbyGirl_2

I have a 10kg washing machine and no way would my super king size duvet fit in without forcing it in.  I always wash mine at the laundrette in their big machines.

Keep_pedalling

Mark_d said:

If your quilt easily fitted in to the machine then you could reasonably expect that the quilt shouldn't get damaged.

However, if you had to really squash your king-size, thick winter quit in to your machine then this might explain why the damage occurred.

To wash a quilt in a machine you need to accommodate the weight of the quilt and also the physical size.  Whilst 10kg machines are common they have different volumetric capacities.  For this reason I doubt a washing label would go in to detail of what is required.

You need to be reasonable in what you expect.  I don't think it's reasonable to read the label and leave it at that.

Most of us don’t read our instruction manuals very closely, but I have been looking at new machines lately as we will need one for our new house, but I did notice that the actual drum capacity varies greatly depending on what you put in it. Looking at a couple of Bosch machines a 10kg capacity drum is reduced to 2.5kg for washing duvets.

the_lunatic_is_in_my_head

Keep_pedalling said:

Mark_d said:

If your quilt easily fitted in to the machine then you could reasonably expect that the quilt shouldn't get damaged.

However, if you had to really squash your king-size, thick winter quit in to your machine then this might explain why the damage occurred.

To wash a quilt in a machine you need to accommodate the weight of the quilt and also the physical size.  Whilst 10kg machines are common they have different volumetric capacities.  For this reason I doubt a washing label would go in to detail of what is required.

You need to be reasonable in what you expect.  I don't think it's reasonable to read the label and leave it at that.

Most of us don’t read our instruction manuals very closely, but I have been looking at new machines lately as we will need one for our new house, but I did notice that the actual drum capacity varies greatly depending on what you put in it. Looking at a couple of Bosch machines a 10kg capacity drum is reduced to 2.5kg for washing duvets.

Ours seems to have different capacity depending upon which cycle you use as well. 

OP as it's M&S best bet is to go in to a store and hope their customer service is what you'd expect from them  

Aylesbury_Duck

Keep_pedalling said:

Mark_d said:

If your quilt easily fitted in to the machine then you could reasonably expect that the quilt shouldn't get damaged.

However, if you had to really squash your king-size, thick winter quit in to your machine then this might explain why the damage occurred.

To wash a quilt in a machine you need to accommodate the weight of the quilt and also the physical size.  Whilst 10kg machines are common they have different volumetric capacities.  For this reason I doubt a washing label would go in to detail of what is required.

You need to be reasonable in what you expect.  I don't think it's reasonable to read the label and leave it at that.

Most of us don’t read our instruction manuals very closely, but I have been looking at new machines lately as we will need one for our new house, but I did notice that the actual drum capacity varies greatly depending on what you put in it. Looking at a couple of Bosch machines a 10kg capacity drum is reduced to 2.5kg for washing duvets.

Same here.  It's presumably because a duvet will hold much more water mass than normal clothing, so a 2.5kg duvet will get close to the machine's working weight limit once it's soaked.

TELLIT01

the_lunatic_is_in_my_head said:

Keep_pedalling said:

Mark_d said:

If your quilt easily fitted in to the machine then you could reasonably expect that the quilt shouldn't get damaged.

However, if you had to really squash your king-size, thick winter quit in to your machine then this might explain why the damage occurred.

To wash a quilt in a machine you need to accommodate the weight of the quilt and also the physical size.  Whilst 10kg machines are common they have different volumetric capacities.  For this reason I doubt a washing label would go in to detail of what is required.

You need to be reasonable in what you expect.  I don't think it's reasonable to read the label and leave it at that.

Most of us don’t read our instruction manuals very closely, but I have been looking at new machines lately as we will need one for our new house, but I did notice that the actual drum capacity varies greatly depending on what you put in it. Looking at a couple of Bosch machines a 10kg capacity drum is reduced to 2.5kg for washing duvets.

Ours seems to have different capacity depending upon which cycle you use as well. 

OP as it's M&S best bet is to go in to a store and hope their customer service is what you'd expect from them  

I'm not sure why you would expect M&S to replace or refund on the cost of a duvet, or anything else, if the fault is down to 'user error'.

sheramber

kjlfox said:

I got a super kingsize Coverless washable quilt from marks and it says can be washed in a machine. I have done that and it has rubbed it damaging quite badly. I only bought it two weeks ago - can I return it. Machine was 10kg and I have checked the marks website and can’t see any specific washing instructions only saying pop it in your machine. Would I be able to return it and get replacement? 

What do the instructions for your washing machine say about load weights.

There are usually diffeernt weight capacities depending on the material being washed.