Damage to washable Coverless quilt

RichardD1970

We have a different brand of coverless duvet. The website care instructions do say that King and Super King 10.5 tog do require a 10kg machine but are definitely designed to be washed at home in a domestic machine.

"Care Instructions

Home wash at 40°C in a standard UK washing machine (7kg). Note, 10.5 Tog King and Super King sizes require a large capacity washing machine (10kg).

Tumble dry until thoroughly dry.

Do not bleach or dry clean."

the_lunatic_is_in_my_head

ArbitraryRandom said:

TELLIT01 said:

the_lunatic_is_in_my_head said:

Keep_pedalling said:

Mark_d said:

If your quilt easily fitted in to the machine then you could reasonably expect that the quilt shouldn't get damaged.

However, if you had to really squash your king-size, thick winter quit in to your machine then this might explain why the damage occurred.

To wash a quilt in a machine you need to accommodate the weight of the quilt and also the physical size.  Whilst 10kg machines are common they have different volumetric capacities.  For this reason I doubt a washing label would go in to detail of what is required.

You need to be reasonable in what you expect.  I don't think it's reasonable to read the label and leave it at that.

Most of us don’t read our instruction manuals very closely, but I have been looking at new machines lately as we will need one for our new house, but I did notice that the actual drum capacity varies greatly depending on what you put in it. Looking at a couple of Bosch machines a 10kg capacity drum is reduced to 2.5kg for washing duvets.

Ours seems to have different capacity depending upon which cycle you use as well. 

OP as it's M&S best bet is to go in to a store and hope their customer service is what you'd expect from them  

I'm not sure why you would expect M&S to replace or refund on the cost of a duvet, or anything else, if the fault is down to 'user error'.

I think the use of the word 'hope' in lunatic's post makes it fairly clear they weren't 'expecting' anything of the sort... but some places do have more agreeable customer services than others and the OP's M&S store might be one. 

If nothing else, it risks very little to go into store to explain what happened, and ask nicely... 

Thanks Yes rather than getting into rights, etc it might be easier to hope M&S live up to their brand and simply replace the quilt in store, if you don't ask, you don't get and all that.