AMAZON DELIVERY DRIVER CAME INTO MY HOME!

Grumpy_chap

Gwnapper said:

Can someone please help. Yesterday I had a parcel delivered by Amazon. The driver came into my back garden, ignited the sign saying to leave parcels on the chair behind him, opened my first back door, entered my porch, opened my second back door, CAME INTO MY HOUSE, AND INTO MY KITCHEN and left the parcel on the floor!

my wife was home alone and was and is terrified!

amazon are a joke. I was speaking to them yesterday and they received an email today saying someone will “reach out” but no one has and then had an email saying they tried to reach out!

replied to this email and they then sent me THE SAME EMAIL just from a different person. They are just ignoring this and I want to take it further!

any ideas on how I can get someone to sort this???

It is quite odd what has happened here, and I understand your discomfort at a stranger simply walking into the house.
That said, if the house is open and accessible, anyone could have walked in so a parcel delivery is not the worst.  It was a concern for us, we always left the back door unlocked if we'd been out to the  garden and still in the house.  With WfH, we have now started to lock the door as we realised that in the study and a conference call, anyone could do anything and we would likely not hear.

This is the exact opposite of the more normal complaint that courier delivery left parcel on the front door step, no-one was in, parcel went missing.
It seems like the courier delivery services simply cannot win!

rollingmoon

I work from home some days, and I'm often at the kitchen table when a courier arrives. Not once has one of them ever tried the door, and frankly I'd be concerned if they did. There are those defending this courier's actions on the grounds of making a secure delivery but the OP had left instructions as to where to put the item, which were ignored.

Clearly Amazon aren't interested - which doesn't surprise me - so if I was the OP I'd close my account and shop elsewhere. And lock the door in future...

GabbaGabbaHey

The people who deliver parcels - whether employed directly by Amazon or third parties - simply do not have the time or inclination to read notes. They just want to get rid of the parcel and move on to the next delivery; they will have a van full of items and will tracked as to how quickly they deliver them, while getting paid pennies for each one.

When I tackled our driver (he kept leaving our parcels on our doorstep and didn't even ring the doorbell to let us know) he told me that he was under such pressure that he didn't have time to ring doorbells.

Also, in this day and age, it's just not realistic to expect to be able to leave external doors unlocked. Having a courier deliver a parcel is about the least worst thing that could happen!

molerat

Just think yourself lucky it wasn't a burglar / murderer / rapist.   In this day and age leaving the doors unlocked is utter madness.  Admittedly he probably shouldn't have come all the way in like that but half the fault is down to your poor security measures that allowed it to happen.  If you don't want people entering your property keep the door locked.

EnPointe

the OPs wife is 'home alone and terrfied'  yet  the gate, the proch and  back door were unlocked and/or open  ? 

ElefantEd

molerat said:

Just think yourself lucky it wasn't a burglar / murderer / rapist.   In this day and age leaving the doors unlocked is utter madness.  Admittedly he probably shouldn't have come all the way in like that but half the fault is down to your poor security measures that allowed it to happen.  If you don't want people entering your property keep the door locked.

This day and age is the safest time in history . Our door is unlocked during the day, or if we go out for a walk or something; it's not utter madness, though it does depend on where you live. When I lived in an inner city it certainly would have been on the latch. But where I am now in a very small village it's much more convenient not to bother, and means that the postie will pop things inside instead of ringing the bell.

But molerat is correct in saying that the solution is simply to lock your doors if you don't want people to come in unannounced. Being 'terrified' seems rather an over-reaction.

GabbaGabbaHey

ElefantEd said:

Our door is unlocked during the day, or if we go out for a walk or something

Does that not invalidate your household contents insurance? It certainly would invalidate ours (which stipulates what type of lock has to be used on all external doors, and requires that they be locked whenever the property is empty).

greyteam1959

I live in a very small village as well.
All my external doors are locked throughout the day.
Simple sensible precaution.

ElefantEd

GabbaGabbaHey said:

ElefantEd said:

Our door is unlocked during the day, or if we go out for a walk or something

Does that not invalidate your household contents insurance? It certainly would invalidate ours (which stipulates what type of lock has to be used on all external doors, and requires that they be locked whenever the property is empty).

Yes, I'm sure it does invalidate our insurance but we are happy to accept the risk for the convenience.

prowla

It's curious that people are blaming the homeowner for not locking their gate, porch, and inner door.

There is no rule, guidance, or convention that it is OK for strangers to wander into people's homes.