Nationwide Flex-Plus... changing travel insurance provider.

Middle_of_the_Road

Lots of changes to proposed cover provided by Aviva.
Notably.. no over 70's restriction-

FlexPlus Travel Insurance provider change | nationwide

TadleyBaggie

Interesting, I recently needed to claim on the existing provider (UKI) and they were very easy to work with. Hope Aviva is the same.

badger09

Middle_of_the_Road said:

Lots of changes to proposed cover provided by Aviva.
Notably.. no over 70's restriction-

FlexPlus Travel Insurance provider change | nationwide

Thanks for the heads up. Did you get an email notification? We have upgrades so won’t be immediately affected. 

We had to claim in 2018 when in Thailand & my husband found them OK to deal with. They paid our claims in full after I’d uploaded all the hospital paperwork when back in uk. 

Middle_of_the_Road

badger09 said:

Middle_of_the_Road said:

Lots of changes to proposed cover provided by Aviva.
Notably.. no over 70's restriction-

FlexPlus Travel Insurance provider change | nationwide

Thanks for the heads up. Did you get an email notification? We have upgrades so won’t be immediately affected. 

We had to claim in 2018 when in Thailand & my husband found them OK to deal with. They paid our claims in full after I’d uploaded all the hospital paperwork when back in uk. 

No, this was information given during application. I expect existing customers will be informed at some point.

D1.f

Do you know if they still cover cancellation for COVID? 
Seems to be doing the rounds again and we're due off in a few weeks xx

DullGreyGuy

D1.f said:

Do you know if they still cover cancellation for COVID? 
Seems to be doing the rounds again and we're due off in a few weeks xx

Did you read the link?

The change is from the 1st May so your holiday in a few weeks will be under the old provider and their terms

harz99

Seems a lot of changes to cover from just glancing at it! I've got until late September before mine will change, hopefully someone more qualified than me will have given a view on the changes by then.

pollypenny

Interesting that skiing is still considered less hazardous than fell walking.   While I'm generally happy with this account, I resent subsiding winter-sports which are notoriously hazardous. 

zathrasB5

After a quick glance at this I am getting royally screwed by it.  I am turning 60 this year so my wife and I decided to push the boat out and are having 24 days in Japan, flying business class.  The holiday is fully booked for us by a company called Inside Japan including all train transfers, local travel cards etc.  But it means we are forking out over £22K for the whole holiday.  So we had to pay an extra £146 to cover the full cost of the holiday.  They are saying that this upgrade cost is not transferrable to Aviva and we will have to pay the same again to get the upgrade (limited to £20K) as the holiday is not until Oct.  So we are being forced to pay the upgrade cost twice.  How is this treating customers fairly?  I would love a comment from the MSE team as to if this is even legal.  I understand that I am covered by the UK insurance until 1/5/24 but I think I deserve a pro-rated refund for the time we have paid for that they are not going to cover us for now.

kaMelo

zathrasB5 said:

After a quick glance at this I am getting royally screwed by it.  I am turning 60 this year so my wife and I decided to push the boat out and are having 24 days in Japan, flying business class.  The holiday is fully booked for us by a company called Inside Japan including all train transfers, local travel cards etc.  But it means we are forking out over £22K for the whole holiday.  So we had to pay an extra £146 to cover the full cost of the holiday.  They are saying that this upgrade cost is not transferrable to Aviva and we will have to pay the same again to get the upgrade (limited to £20K) as the holiday is not until Oct.  So we are being forced to pay the upgrade cost twice.  How is this treating customers fairly?  I would love a comment from the MSE team as to if this is even legal.  I understand that I am covered by the UK insurance until 1/5/24 but I think I deserve a pro-rated refund for the time we have paid for that they are not going to cover us for now.

Are you saying you don't have your annual renewal date between paying for the upgrade and taking the holiday?

zathrasB5

kaMelo said:

zathrasB5 said:

After a quick glance at this I am getting royally screwed by it.  I am turning 60 this year so my wife and I decided to push the boat out and are having 24 days in Japan, flying business class.  The holiday is fully booked for us by a company called Inside Japan including all train transfers, local travel cards etc.  But it means we are forking out over £22K for the whole holiday.  So we had to pay an extra £146 to cover the full cost of the holiday.  They are saying that this upgrade cost is not transferrable to Aviva and we will have to pay the same again to get the upgrade (limited to £20K) as the holiday is not until Oct.  So we are being forced to pay the upgrade cost twice.  How is this treating customers fairly?  I would love a comment from the MSE team as to if this is even legal.  I understand that I am covered by the UK insurance until 1/5/24 but I think I deserve a pro-rated refund for the time we have paid for that they are not going to cover us for now.

Are you saying you don't have your annual renewal date between paying for the upgrade and taking the holiday?

I have already paid for an upgrade to cover the holiday in October.  There is an annual renewal date in between but the cover I paid was explicitly stated to cover the holiday.  In fact the way the lass on the phone had to do it was say the holiday was in April with a note on the policy that this was actually the cover for Oct/Nov as the system would not let her go to Oct due to the renewal date.  But I was assured that what I paid (and it was a lot) covered me until the end of the holiday.