Small Claims Case Against Specsavers

Tr33house

LOL Please don’t confuse me saying it is customer hostile with asking everyone to agree with me.

That statement is based on the fact no one wants to provide a report to the issue (regardless of it they agree or disagree). 

I’d also add that if Specsavers had a corporate structure and every branch wasn’t their own individual business then I suspect the head office side would have been more helpful. Specsavers seems to be like a franchise.

And also I challenge anyone to suggest that good customer service is never being able to speak to the store director,  despite multiple emails, calls and visits. 

born_again

Specsavers are run on a franchise model. 

Our local store owner is often there, as I know her from years ago.

But as ever depends on the person. Some will deal, others will pass the buck, as that is what they pay the staff for.

RefluentBeans

When you say ‘store director’ do you mean the store manager or the managing director of the whole company? It seems very unrealistic to expect the latter.

As for expecting a report, a report is going to cost more money. You can claim this money back if you’re successful. You have a below 50% chance of winning (it’s not 50/50 win/lose - it’s based on evidence. If it was 50/50 just because there’s two options I have a 50/50 chance of winning the lottery as it’s just win or lose). You may have a case, but given the general condition of the product, the age of the product, I think it’s unlikely you’d ever get more than a nominal amount. 

How much did you pay for the glasses?

MeteredOut

Should’ve gone to Vision Express

user1977

Tr33house said:

That statement is based on the fact no one wants to provide a report to the issue 

How many potential expert witnesses have you approached so far? You only mention Boots and Vision Express in your OP, and I doubt either of them do that as part of their business - you need to ask someone who actually does such reports and is prepared to speak to them in a court.

BoGoF

user1977 said:

Tr33house said:

That statement is based on the fact no one wants to provide a report to the issue 

How many potential expert witnesses have you approached so far? You only mention Boots and Vision Express in your OP, and I doubt either of them do that as part of their business - you need to ask someone who actually does such reports and is prepared to speak to them in a court.

Or they just accept that even if they win tbe case their claim will be reduced to reflect the fact they have had 3+ years use out of the lenses which is more oe less the lifespan. Despite being asked several times how much they cost tbe OP has not stated this.

Ayr_Rage

Even the "good" lens looks like it has been regularly abused over the 3 years.

@Tr33house please do tell how much you paid, both for the original pair and the recent replacement that you are claiming for.

ArbitraryRandom

Tr33house said:

And also I challenge anyone to suggest that good customer service is never being able to speak to the store director,  despite multiple emails, calls and visits. 

You do not have a statutory right to good customer service...  

sheramber

If Boots and VisioNn Express won't put it in writing that the lenses are faulty how much credence can you give to what they say?

It is in their interest to say it, in the hope you will give them your trade in future. 

It worked for Boots,  because you then purchased glasses from them.

born_again

RefluentBeans said:

When you say ‘store director’ do you mean the store manager or the managing director of the whole company? It seems very unrealistic to expect the latter.

As SpecSavers is a franchise model. Then each store tends to have it's own owner. Unless the same person owns several stores.

So the owner (or what ever you want to call them) is often instore overseeing the running of their shop.

Which is why if you do not go to the store you bought from, they will have to request details from the store you bought from & may not fix any issues, unless really simple.