Halifax cash deposit machine ‘stole’ my £100

I went into a local Halifax branch to deposit some money which I had counted prior to leaving home and it was £1400 in £20 notes. This was cash that I had kept at home for emergencies and now needed. 

I put all the money in the cash machine and it returned some notes with a message that it only accepted 50 notes at a time. 

It then asked if I was happy to bank £1000 and I selected YES. 

I then proceeded to bank the returned cash and after counting it asked if I was happy to deposit £300. At that point alarm bells went off as it should be £400. So I chose NO and the funds were returned to me. I counted and it was £300. I was shocked and told the staff member what was happening. She said that perhaps I should not have accepted to deposit the £1000 when asked. Well, I didn’t suspect fowl play and had not counted the returned notes before accepting.

the staff member took my details and said she was going to deposit the £100 difference if at the end of the day the machine didn’t balance out. 
I didn’t receive any deposit at the end of the day so I went back the next day and she said the machine didn’t have any excess. 

This is one of those situations where I am 100% sure of the money I took to the bank. 

I’m wondering if anyone has been through a similar experience and what they did? 

I intend to log a formal complaint so it’s on record that something is not quite right with that cash deposit machine. Maybe someday, someone with find out what caused the error and I’ll have my £100 back. 


Comments

  • Flugelhorn
    Flugelhorn Posts: 5,401
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    edited 15 January at 8:00AM
    so it is saying you were 5 notes short? does seem quite a lot to be missing, can understand if 2 notes get stuck together etc but think the machine would probably recognise that 

    tricky if they haven't found extra notes at the end of the day- must say I think if I was depositing that many notes I might get them to do it at the desk instead
  • sausage_time
    sausage_time Posts: 686
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    A formal complaint is the way to proceed.  Just to be clear, did you confirm that £400 was returned after the first attempt?
    I’m a Forum Ambassador and I support the Forum Team on the Credit Cards and Budgeting & Bank Accounts boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected].
    All views are my own and not the official line of MoneySavingExpert.
  • Mr.Generous
    Mr.Generous Posts: 3,253
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    I had it happen once but with one £20 note short paid in. The Halifax staff said they dont access or balance the machine, and that the company who it was contracted out to would contact me if it was over. Nobody ever contacted me, but Halifax credited my C/A with £20 with no explanantion (or appology) the next day.

    I can't remember the exact circumstance, but I'd used cash in an effort to avoid a charge of £7 or £8 or something, and thought it had cost me £20 so I was pretty dissapointed.
  • MorningcoffeeIV
    MorningcoffeeIV Posts: 1,872
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    Omalicha said:
    Well, I didn’t suspect fowl play and had not counted the returned notes before accepting.

    And it wasn't even a poultry amount.
  • The_Unready
    The_Unready Posts: 593
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    ......and not chicken feed, either!
  • Nasqueron
    Nasqueron Posts: 8,286
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    I had it happen once but with one £20 note short paid in. The Halifax staff said they dont access or balance the machine, and that the company who it was contracted out to would contact me if it was over. Nobody ever contacted me, but Halifax credited my C/A with £20 with no explanantion (or appology) the next day.

    I can't remember the exact circumstance, but I'd used cash in an effort to avoid a charge of £7 or £8 or something, and thought it had cost me £20 so I was pretty dissapointed.
    I guess it depends on the machine location, I deposited two cheques in an envelope back in the day at an ATM in a Halifax branch (out of hours), only one got credited so I rang up and the staff physically checked the envelope, found they had missed one and did it and gave me £25 as an apology, think that was more than the cheque!
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