Metro Bank

[Deleted User]

Hi everyone.
I've just opened a Metro Bank Instant Access Savings Account but I'm having trouble accessing my money.
Everytime I've used the app I get a message saying there's an unexpected error and to try again later, which means the money is far from instant. This has happened 95% of the time and I only opened the account on 1st January.
Is this an on going issue or am I just unlucky?
If it's ongoing I'll move my savings elsewhere.

flaneurs_lobster

[Deleted User] said:

Hi everyone.
I've just opened a Metro Bank Instant Access Savings Account but I'm having trouble accessing my money.
Everytime I've used the app I get a message saying there's an unexpected error and to try again later, which means the money is far from instant. This has happened 95% of the time and I only opened the account on 1st January.
Is this an on going issue or am I just unlucky?
If it's ongoing I'll move my savings elsewhere.

Just tried it, I get the message you did flashed up when the app starts but it continues to the account screen and lets me move cash.

Have you tried online access?

[Deleted User]

Yes I've tried both. This has been since 8am this morning 
I'll have to keep trying 

born_again

[Deleted User] said:

Yes I've tried both. This has been since 8am this morning 
I'll have to keep trying 

So is this just today it has started?

[Deleted User]

Ive managed to transfer in money, but only managed to transfer out money once on 1st Jan to test the account . I've tried to do another transfer of £10 today and it's been sending the same try again later message.
I think once it gets sorted I'm moving my money elsewhere.
I need this money today and I've rung the number and they've told me on an automated reply to ring back Monday.
I've given up, I've uninstalled and reinstalled the app and it's still not working.
Monday morning I'm ringing them up and transferring it all back to tandem.
Edited to say. I've even tried adding another bank account to transfer the money to but it's still coming up with unexpected error.
I'm beginning to panic now. I can't get hold of any money at all.
All for an extra .20% per annum. Never again

[Deleted User]

All sorted after a trip to Metro Bank...

flaneurs_lobster

[Deleted User] said:

All sorted after a trip to Metro Bank...

You demanded your money out and closed your account?

Please say it caused instant panic among the other customers and a "Run" just like in Mary Poppins?

AmityNeon

ImDoingItForMe said:

All sorted after a trip to Metro Bank...

That's good to hear. What was the cause of the problem and how was it resolved in branch? It could help others who may experience similar issues in the future.

[Deleted User]

Either the account wouldn't accept 2 beneficiaries, or I'd set one up wrong or the login in details were incorrect or all 3.
And it also wouldn't accept my numbered log in details, when I phoned them they said I'd failed the security questions. I asked which question I'd failed on but they said they're not allowed to tell me and I'd have to go to my nearest branch to sort it all out. Im guessing it was the numbered log in details ???? As I'd been given a 12 digit password, an account number, a password, a numbered password and then so many 6 digit passwords to my mobile number I lost track of it all!!!!
The person helping me in the bank didn't have a clue why, so we both set up new details for login, deleted one of my other bank accounts I had on it and kept just one to use not 2, and transferred an amount to this account linked to it to check it was all working and all seems ok now.
I haven't transferred any more money out of it yet as it's the weekend and most banks want a confirmed phonecall if transferring large amounts of money. I couldn't be bothered to do this today as I'd been trying to sort this out since 8am and finally got it all sorted by 12.30am (after having to drive to town to sort it all).
They tried to get me to open a bank account whilst I was in there.
You know my answer already.... 😏

Sometimes leaving things as they are is maybe the best thing to do rather than swapping and changing. It's all well and good when these things work, but to gain a few % of interest isn't worth the hassle IMO.

Ironchic

I had this issue. It is to do with setting up a second beneficiary on the app. You have to not only set it up but confirm that you want the money to be sent to the new beneficiary. No option in the app and it just says "error". Managed to sort it on the desktop site. Was a bit worried for a bit but yes just seems like a flaw in the mobile app.

Mahershalalhashbaz

Ironchic said:

I had this issue. It is to do with setting up a second beneficiary on the app. You have to not only set it up but confirm that you want the money to be sent to the new beneficiary. No option in the app and it just says "error". Managed to sort it on the desktop site. Was a bit worried for a bit but yes just seems like a flaw in the mobile app.

I also had this problem over several days when trying to make my first trial withdrawal.  It was sorted out by phoning Metro and when I explained it the person immediately knew it was an Instant Access Savings issue.  He said the account allows only one beneficiary (which is fine by me) and that the beneficiary needs to be confirmed by phone (which they didn't inform me of before). 

 I remain cautious about putting in money until I have had a few more successful withdrawals.  The numbers of passwords and secret codes one needs to set up is confusing and I can imagine it will be easy to fall foul of their security validation.