Metro Bank

[Deleted User]

Thankyou for all your replies.
I was thinking it was me.
I've never had such a confusing mess opening any other account. Very stressful too.

On another note. When I withdrew more money to my beneficiary account again today after it was all sorted out I noticed  both the dates were showing as Friday 5th January and not  Saturday 6th January!!!

AmityNeon

ImDoingItForMe said:

On another note. When I withdrew more money to my beneficiary account again today after it was all sorted out I noticed both the dates were showing as Friday 5th January and not Saturday 6th January!!!

Metro Bank's technical quirks can be truly archaic, more so than the much older banks.

• Faster payments are processed 24/7, but on non-workings days, transaction dates are backdated to the previous working day.
• Interest is only paid on working days, and backdated to the previous working day. Most recently, interest paid on 02 Jan 2024, covering all 31 days of December, has a transaction date of 29 Dec 2023.
• The actual transaction date for transactions processed on non-working days is not included in payment descriptions/details/memos.
• Interest is still calculated correctly according to the actual closing account balance each day, but none of Metro Bank's standard facilities (transaction histories and digital/paper statements) can provide an accurate chronology of transaction history.
• On statements, transactions to external payees do not show the correct payment references (only 'NA' is shown). Online/app transaction histories show the correct payment references.

[Deleted User]

Ànother question.... How long does it take to transfer money to the beneficiary account.
It's been over an hour now with the second transfer and it's still not showing???

flaneurs_lobster

[Deleted User] said:

Ànother question.... How long does it take to transfer money to the beneficiary account.
It's been over an hour now with the second transfer and it's still not showing???

When I withdrew funds this AM it was a few minutes. 

allegro120

[Deleted User] said:

Ànother question.... How long does it take to transfer money to the beneficiary account.
It's been over an hour now with the second transfer and it's still not showing???

I've only made one test withdrawal, it arrived to my beneficiary account (First Direct) immediately.

[Deleted User]

This account is like a comedy of errors 😥
It said the transfer is successful, but its yet to show in the beneficiary account. 

AmityNeon

ImDoingItForMe said:

This account is like a comedy of errors 😥
It said the transfer is successful, but its yet to show in the beneficiary account.

They may have held the transaction for review. They will call you eventually, but you can call them first to clear the transaction more quickly.

[Deleted User]

The transaction went through after 3 hours 👍

Bruno_Ward

This bank is a joke. I transferred money in and today tried to move it out for the first time. The App just comes up saying "Hmm somethings gone wrong"/ Then you try to log into the website and won't work and locks you out. Now wasting my life with a useful automated phone system that won't put you through to a human. Moving all my money out as soon as I can get my hands on it.

ColdIron

'Ada' will put you through to a CS rep very quickly if you say 'speak to someone'