Do I have any rights, xmas present return without receipt?

24

Comments

  • Alderbank
    Alderbank Posts: 2,782 Forumite
    First Anniversary First Post Name Dropper
    marcia_ said:
    pw23 said:
    Yesterday got the overly priced £500 Airpods max as a gift but as i don't have the receipt selfridges wont refund or exchange them 
    (According tto their live chat)
    They were bought from their London store a few days ago

    i even tried apple but they wont

    is ebay my only option?
    Which hurts as new ones are listed for £200 - £350 buy it niw

    i was hoping selfridges would link the serial number to verify the purchase

    Without a receipt do i have any rights?
     No rights to a refund for in person store bought goods receipt or not 
    Could you provide a link to that in Selfridges' T&Cs?

    All that I could find is this:

    Store and online purchases can be returned to any of our four stores within 14 days. 
    If the item is new and unused, with all the labels and tags intact, and in its original packaging, you’ll get a full, no quibble refund. 

    https://www.selfridges.com/GB/en/features/info/returns/

    ...so the refund policy, which is in addition to statutory consumer rights, does not seem to restrict the refund to the purchaser but it does require return to be within 14 days of purchase which is much shorter than the return policy of many other retail stores.

    OP, is the item in its original packaging and were you able to prove that the return was within 14 days of purchase? You said the gift was bought 'a few days ago'.

    Also be aware that any refund would be in cash only if the proof shows it was a cash purchase, which is unusual nowadays. If it was plastic the refund will be back to the card used by the giver.

    Selfridges' website lists 3 types of AirPods, the most expensive of which are £229. If those are the ones you were given then the price is not that much different from the price you found on eBay (which might well be fakes!) 


  • elsien said:
    Even with the receipt there is only a right to return if they are faulty. Which is unclear from your post. If it is just a change of mind because you want to wait for the newer model, then whoever bought them would be relying on the goodwill of the store. And they tend to want to refund to which ever payment method they were bought on, which would also be difficult if paid by card and the card is not yours. 
    They are not faulty they are designed to go into low power mode when you put them in their case or 5 mins after laying them down. There is no physical on off switch.
  • Undervalued
    Undervalued Posts: 8,840 Forumite
    First Anniversary Name Dropper First Post
    Alderbank said:
    marcia_ said:
    pw23 said:
    Yesterday got the overly priced £500 Airpods max as a gift but as i don't have the receipt selfridges wont refund or exchange them 
    (According tto their live chat)
    They were bought from their London store a few days ago

    i even tried apple but they wont

    is ebay my only option?
    Which hurts as new ones are listed for £200 - £350 buy it niw

    i was hoping selfridges would link the serial number to verify the purchase

    Without a receipt do i have any rights?
     No rights to a refund for in person store bought goods receipt or not 
    Could you provide a link to that in Selfridges' T&Cs?

    All that I could find is this:

    Store and online purchases can be returned to any of our four stores within 14 days. 
    If the item is new and unused, with all the labels and tags intact, and in its original packaging, you’ll get a full, no quibble refund. 

    https://www.selfridges.com/GB/en/features/info/returns/

    ...so the refund policy, which is in addition to statutory consumer rights, does not seem to restrict the refund to the purchaser but it does require return to be within 14 days of purchase which is much shorter than the return policy of many other retail stores.

    OP, is the item in its original packaging and were you able to prove that the return was within 14 days of purchase? You said the gift was bought 'a few days ago'.

    Also be aware that any refund would be in cash only if the proof shows it was a cash purchase, which is unusual nowadays. If it was plastic the refund will be back to the card used by the giver.

    Selfridges' website lists 3 types of AirPods, the most expensive of which are £229. If those are the ones you were given then the price is not that much different from the price you found on eBay (which might well be fakes!) 


    Maybe so but any such policy is in addition to the buyer's (not the recipient's) statutory rights and is as generous or tight as the shop chooses to make it. That other shops may be more flexible is irrelevant.

    Although you say "it does not seem to restrict the refund to the purchaser" it surely doesn't need to? The recipient of a gift has no contract with the store and would only have a "right" to return the gift to the store if they specifically allow it.
  • Grumpy_chap
    Grumpy_chap Posts: 14,848 Forumite
    First Anniversary First Post Name Dropper Combo Breaker
    la531983 said:
    So you only want to return them to pocket the £500, buy them again, and make £200 out of a Xmas gift?
    I did not read that the OP wanted to do that.

    I read the comment about the online auction site having the £500 items at £300 (or thereabouts) as that being the most the OP could recover if the store would not refund.

    It seems odd that someone would buy anyone a £500 item gift without first ascertaining that the recipient wanted that item.
  • Alderbank
    Alderbank Posts: 2,782 Forumite
    First Anniversary First Post Name Dropper
    It is very usual for retailers to extend their returns policy to recipients of gifts. Those stores which require a receipt for shop returns such as IKEA, John Lewis, M&S and Next even issue gift receipts to include with the gift.

    MSE discussed this topical issue a few days ago https://www.moneysavingexpert.com/shopping/unwanted-gifts/
  • pw23
    pw23 Posts: 62 Forumite
    First Anniversary First Post
    edited 26 December 2023 at 3:40PM
    Alderbank said:
    marcia_ said:
    pw23 said:
    Yesterday got the overly priced £500 Airpods max as a gift but as i don't have the receipt selfridges wont refund or exchange them 
    (According tto their live chat)
    They were bought from their London store a few days ago

    i even tried apple but they wont

    is ebay my only option?
    Which hurts as new ones are listed for £200 - £350 buy it niw

    i was hoping selfridges would link the serial number to verify the purchase

    Without a receipt do i have any rights?
     No rights to a refund for in person store bought goods receipt or not 
    Could you provide a link to that in Selfridges' T&Cs?

    All that I could find is this:

    Store and online purchases can be returned to any of our four stores within 14 days. 
    If the item is new and unused, with all the labels and tags intact, and in its original packaging, you’ll get a full, no quibble refund. 

    https://www.selfridges.com/GB/en/features/info/returns/

    ...so the refund policy, which is in addition to statutory consumer rights, does not seem to restrict the refund to the purchaser but it does require return to be within 14 days of purchase which is much shorter than the return policy of many other retail stores.

    OP, is the item in its original packaging and were you able to prove that the return was within 14 days of purchase? You said the gift was bought 'a few days ago'.

    Also be aware that any refund would be in cash only if the proof shows it was a cash purchase, which is unusual nowadays. If it was plastic the refund will be back to the card used by the giver.

    Selfridges' website lists 3 types of AirPods, the most expensive of which are £229. If those are the ones you were given then the price is not that much different from the price you found on eBay (which might well be fakes!) 


    The Airpods Max a re still sealed in their box

    he was only in London the past few days burl t i have no proof of purchase , i only have the selfridges bag, which doesn't prove anything

    Is it worth commuting two hours to London to try and get a replacement exchange or credit note?
    or would it shill be unlikely?
  • elsien
    elsien Posts: 32,653 Forumite
    Name Dropper Photogenic First Anniversary First Post
    Why do you want an exchange? Exchange for what? 

    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • Alderbank said:
    marcia_ said:
    pw23 said:
    Yesterday got the overly priced £500 Airpods max as a gift but as i don't have the receipt selfridges wont refund or exchange them 
    (According tto their live chat)
    They were bought from their London store a few days ago

    i even tried apple but they wont

    is ebay my only option?
    Which hurts as new ones are listed for £200 - £350 buy it niw

    i was hoping selfridges would link the serial number to verify the purchase

    Without a receipt do i have any rights?
     No rights to a refund for in person store bought goods receipt or not 
    Could you provide a link to that in Selfridges' T&Cs?

    All that I could find is this:

    Store and online purchases can be returned to any of our four stores within 14 days. 
    If the item is new and unused, with all the labels and tags intact, and in its original packaging, you’ll get a full, no quibble refund. 

    https://www.selfridges.com/GB/en/features/info/returns/

    ...so the refund policy, which is in addition to statutory consumer rights, does not seem to restrict the refund to the purchaser but it does require return to be within 14 days of purchase which is much shorter than the return policy of many other retail stores.

    OP, is the item in its original packaging and were you able to prove that the return was within 14 days of purchase? You said the gift was bought 'a few days ago'.

    Also be aware that any refund would be in cash only if the proof shows it was a cash purchase, which is unusual nowadays. If it was plastic the refund will be back to the card used by the giver.

    Selfridges' website lists 3 types of AirPods, the most expensive of which are £229. If those are the ones you were given then the price is not that much different from the price you found on eBay (which might well be fakes!) 


    They also list the out of stock £499 AirPods Max 

    Maybe the OP has the last pair sold by Selfridges? 

    Any suggestions of a newer model are just rumours currently. 
    Things that are differerent: draw & drawer, brought & bought, loose & lose, dose & does, payed & paid


  • km1500
    km1500 Posts: 2,304 Forumite
    First Anniversary First Post Name Dropper
    it is likely your brother paid by card for such a large amount and therefore maybe he could email you a copy of his card statement which would show the purchase and help your case

     it wouldn't be as good as a receipt of course but it might be at least worth trying

    but still a bit unclear what you want - is it an exchange and is so what? or is it a credit note or it is a refund back to the original card?
  • pw23
    pw23 Posts: 62 Forumite
    First Anniversary First Post
    elsien said:
    Why do you want an exchange? Exchange for what? 

    Ideally I want a credit note as understand a refund is not an option as im not the one who purchased and don't have the receipt 

    will going to store I improve my chances of a credit note?
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