Do I have any rights, xmas present return without receipt?

pw23
pw23 Posts: 59
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edited 26 December 2023 at 12:43PM in Consumer rights
Yesterday got the overly priced £500 Airpods max as a gift but as i don't have the receipt selfridges wont refund or exchange them 
(According tto their live chat)
They were bought from their London store a few days ago

i even tried apple but they wont

Don't want them as they can't be turned off and the new model is expected to come out next year 
the buyer has gone back to their home country now so no receipt 

is ebay my only option?
Which hurts as new ones are listed for £200 - £350 buy it niw

i was hoping selfridges would link the serial number to verify the purchase

Without a receipt do i have any rights?
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  • la531983
    la531983 Posts: 1,672
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    So you only want to return them to pocket the £500, buy them again, and make £200 out of a Xmas gift?
  • Can’t fault it from an MSE perspective I guess.

    OP - what is the reason for wanting a refund ?

    Usually, any rights lie with the purchaser 
  • user1977
    user1977 Posts: 13,360
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    No, you have no rights. Doesn't the buyer have a receipt?
  • marcia_
    marcia_ Posts: 1,512
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    pw23 said:
    Yesterday got the overly priced £500 Airpods max as a gift but as i don't have the receipt selfridges wont refund or exchange them 
    (According tto their live chat)
    They were bought from their London store a few days ago

    i even tried apple but they wont

    is ebay my only option?
    Which hurts as new ones are listed for £200 - £350 buy it niw

    i was hoping selfridges would link the serial number to verify the purchase

    Without a receipt do i have any rights?
     No rights to a refund for in person store bought goods receipt or not 
  • pw23
    pw23 Posts: 59
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    edited 26 December 2023 at 12:44PM
    Can’t fault it from an MSE perspective I guess.

    OP - what is the reason for wanting a refund ?

    Usually, any rights lie with the purchaser 
    Don't want them as they can't be turned off and the new model is expected to come out next year 

    the buye has gone back to their home country now so no receipt 
  • Why not just ask the person who gifted them for the receipt. I imagine it's a pretty close person being a £500 gift
  • Hoenir
    Hoenir Posts: 1,270
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    pw23 said:
    Can’t fault it from an MSE perspective I guess.

    OP - what is the reason for wanting a refund ?

    Usually, any rights lie with the purchaser 
    Don't want them as they can't be turned off and the new model is expected to come out next year 

    the buye has gone back to their home country now so no receipt 
    Could they not post the receipt to you? 
  • elsien
    elsien Posts: 32,304
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    edited 26 December 2023 at 12:58PM
    Even with the receipt there is only a right to return if they are faulty. Which is unclear from your post. If it is just a change of mind because you want to wait for the newer model, then whoever bought them would be relying on the goodwill of the store. And they tend to want to refund to which ever payment method they were bought on, which would also be difficult if paid by card and the card is not yours. 
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • pw23
    pw23 Posts: 59
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    Was my brother but he said when he gave them to me that he threw the receipt 
  • Yup selling is the best option then. As it was bought in store the consumer rights means the retailer doesn’t have to accept any returns other than for faulty products. This means the retailers returns policy is on top of your legal rights so they can decide what they want to have as precursors to the return (eg a receipt and original payment method). 

    Store managers can normally authorise exceptions but you won’t be getting a ‘cash refund’. Could take it to your local store and see what they say. But for Xmas returns - normally most will pretty much stick to the policy. 
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