Anything that can be done against the McDelivery/Uber

the_lunatic_is_in_my_head

Aylesbury_Duck said:

In years to come, I'm sure that our descendants will laugh at us.  

You're optimistic!  

Perhaps rather it will be the alien anthropologists who conclude we amused ourselves to death. 

HillStreetBlues

prowla said:

Vote with your feet.

Hopefully they get better voting rights than the stomach.

Hoenir

jon81uk said:

If four out of every five orders was wrong I would have stopped using their service a very long time ago!

Unless you were trying to obtain a free lunch. 

pinkshoes

Mishomeister said:

On average in every 4 orders out of 5 there is something wrong. 

What is wrong, is that despite 80% of their orders being incorrect, you still use them! Why?!?!?!? Just why?!?!

Go collect in person, or get a takeaway from somewhere else! There is more to life than McDonalds points on the app! If you keep using them despite them constantly messing the order up, then the service will never improve.

BethRobinson

Aylesbury_Duck said:

What can you do against them?  What sort of action do you envisage?  Your idea of playing detective and reporting fraud is a disproportionate and futile one.  I'd simply stop using them.  Continuing to order fairly often when you find 80% of the orders are wrong is silly.  Take your business elsewhere if you must continue to order in fast food.

As others have said, the food is of poor quality and is expensive (for what it is) anyway.  A McDs was an occasional guilty pleasure of mine, but the explosion of these delivery services has stopped that.  Visiting a McDs is now a miserable experience as you find yourself queuing with a load of motorbike and cycle couriers who seem to get priority over walk-in custom. It's no longer fast and the stores are filthy at this time of year as wet courier clothing and boots traipse muddy water everywhere.

In years to come, I'm sure that our descendants will laugh at us.  Can you think of anything more ludicrous than members of our increasingly sedentary, overweight and unhealthy society grappling with climate change, sitting in their centrally-heated homes ordering sugary, salty, cholesterol-infused sludge to be delivered to their door by someone on a fossil-fuelled bike?  Drive-throughs were a bad-enough concept, this takes it to another level of daftness.

How can it just be them that 'traipse' muddy water everywhere?

RefluentBeans

I haven’t got an issue with using takeaways - I often do when I’m working late/long hours. But I have to say, if anywhere was getting my order wrong 20% of the time then I would just not use them. I would imagine Uber is using that as a logical thing. They know McDonalds make mistakes, and make a lot of them. But they also know that some customers will report food missing despite it being there. Depending on how much you order it, and what is missing routinely then I think there is risk of your account being flagged. Especially in the case that you said you only had drinks delivered - that seems sus to me, as most people would notice when they ordered food if only drinks were delivered, and at least ask the driver where the food is. 

Ultimately, companies can choose to not do business with you. There’s a thread ongoing at the moment about sending a warning letter to people for having too many returns. The general consensus was that, depending what was in the letter, sending out letters to try and curtail rights is generally worse than just cutting off a relationship with you. In this case, you have no right to order McDonald’s from Uber, and Uber has chosen to no longer have you as a customer. Something they are perfectly allowed to do. 

Grumpy_chap

Mishomeister said:

Not hoping for much but thought just post this in case someone is having a better delivery than myself.

We order fairy often form McDonalds via their app (as this allows you to collect points) and the delivery part of that app is managed by Uber.

On average in every 4 orders out of 5 there is something wrong. This can range from a syrup missing fro ma porridge to an incident where we have ordered two Happy Meals and only had drinks for them delivered!

Often (but not every time) I would ring and complain to Uber and they would issue some partial refund(not alway a good option as with the core item of the meal missing or being wrong you still stay hungry and only get part of money back) but now they have blacklisted me for complaining too often and will not refund anything at all!

I have emailed a complaint to McDonalds SEO and left negative TrustPilot reviees, all of which were ignored.

The onlu thing that I can think off (apart of using Deliveroo etc. where I am not balcklisted, but which will not give me any points) is to film me unsealing every order, then record the phone calls to Uber and after having a few of these report them to Action Fraud.

These are small money I know but why these corporations should be allowed to treat people as mugs? Take you money, leave your kids hungry and refuse a refund.

If Uber have blocked your account already, then you won't be able to place the orders to record the opening and the compaint.

It seems odd that you are experiencing such a high failure rate on orders yet so keen to find a way to continue with the supply route.
It is entirely reasonable for the supplier to block an account that is generating a high number of complaints / refunds - the supplier might also wonder (as I and others have) why the orders keep getting placed if the product / service quality is so substandard.

Aylesbury_Duck

BethRobinson said:

Aylesbury_Duck said:

What can you do against them?  What sort of action do you envisage?  Your idea of playing detective and reporting fraud is a disproportionate and futile one.  I'd simply stop using them.  Continuing to order fairly often when you find 80% of the orders are wrong is silly.  Take your business elsewhere if you must continue to order in fast food.

As others have said, the food is of poor quality and is expensive (for what it is) anyway.  A McDs was an occasional guilty pleasure of mine, but the explosion of these delivery services has stopped that.  Visiting a McDs is now a miserable experience as you find yourself queuing with a load of motorbike and cycle couriers who seem to get priority over walk-in custom. It's no longer fast and the stores are filthy at this time of year as wet courier clothing and boots traipse muddy water everywhere.

In years to come, I'm sure that our descendants will laugh at us.  Can you think of anything more ludicrous than members of our increasingly sedentary, overweight and unhealthy society grappling with climate change, sitting in their centrally-heated homes ordering sugary, salty, cholesterol-infused sludge to be delivered to their door by someone on a fossil-fuelled bike?  Drive-throughs were a bad-enough concept, this takes it to another level of daftness.

How can it just be them that 'traipse' muddy water everywhere?

It isn't just them, but in wet months, cycle and motorcycle couriers' clothing is understandably wetter than most people's.  The section of counter where they queue to collect their orders is noticeably wetter and muckier than the rest of the place.

sheramber

RefluentBeans said:

I haven’t got an issue with using takeaways - I often do when I’m working late/long hours. But I have to say, if anywhere was getting my order wrong 20% of the time then I would just not use them. I would imagine Uber is using that as a logical thing. They know McDonalds make mistakes, and make a lot of them. But they also know that some customers will report food missing despite it being there. Depending on how much you order it, and what is missing routinely then I think there is risk of your account being flagged. Especially in the case that you said you only had drinks delivered - that seems sus to me, as most people would notice when they ordered food if only drinks were delivered, and at least ask the driver where the food is. 

Ultimately, companies can choose to not do business with you. There’s a thread ongoing at the moment about sending a warning letter to people for having too many returns. The general consensus was that, depending what was in the letter, sending out letters to try and curtail rights is generally worse than just cutting off a relationship with you. In this case, you have no right to order McDonald’s from Uber, and Uber has chosen to no longer have you as a customer. Something they are perfectly allowed to do. 

4 out of 5 orders  wrong is a bit more than 20%.

km1500

"On average in every 4 orders out of 5 there is something wrong."

this equates to an 80% failure rate