Anything that can be done against the McDelivery/Uber

Mishomeister

Not hoping for much but thought just post this in case someone is having a better delivery than myself.

We order fairy often form McDonalds via their app (as this allows you to collect points) and the delivery part of that app is managed by Uber.

On average in every 4 orders out of 5 there is something wrong. This can range from a syrup missing fro ma porridge to an incident where we have ordered two Happy Meals and only had drinks for them delivered!

Often (but not every time) I would ring and complain to Uber and they would issue some partial refund(not alway a good option as with the core item of the meal missing or being wrong you still stay hungry and only get part of money back) but now they have blacklisted me for complaining too often and will not refund anything at all!

I have emailed a complaint to McDonalds SEO and left negative TrustPilot reviees, all of which were ignored.

The onlu thing that I can think off (apart of using Deliveroo etc. where I am not balcklisted, but which will not give me any points) is to film me unsealing every order, then record the phone calls to Uber and after having a few of these report them to Action Fraud.

These are small money I know but why these corporations should be allowed to treat people as mugs? Take you money, leave your kids hungry and refuse a refund.

user1977

Mishomeister said:

and after having a few of these report them to Action Fraud.

What? Incompetence is not fraud.

I mean, Action Fraud seem to do very little about actual fraud anyway, so I'm not sure what you'd be hoping to achieve.

p00hsticks

I'm not sure what points you are referring to, but unless they are worth a lot of money or equivalent, then I don't understand why you have put up with such bad service for so long. I'd have voted with my feet after the first couple of errors.  

By continuing to use the service - and still asking what you can do to continue even after being blacklisted - you're effectively demonstrating to both McDonalds and UberEats that you're prepared to accept really shoddy performance and happy to pay for it. 

If no one used these services they'd have to improve or go out of business.

Emmia

Have you thought about not ordering McDonald's deliveries? I realise that many people are unable to exist without food delivery takeaway services, but it's expensive, and usually not that good for you or your family's health. And the points have no value unless you keep going to McDonald's.

For example it's likely to be quicker (and cheaper)  to make your own porridge, which you can top with whatever you fancy, rather than ordering porridge to be delivered (and I'm not talking about instant porridge, where you just add boiling water, which is disgusting)

We don't get takeaways as a rule. The only times in the last 9 years was the day we moved into our current place, and once during a kitchen refurbishment 4 years ago.

HillStreetBlues

Looking for decent food & service might be best option.

molerat

Stop buying junk food deliveries.  Your health, your wallet and your sanity will all thank you.

Vectis

Think of it as a positive outcome.

Eat better.

born_again

Should be complaining to store used. 
At least it highlights to them the issue, or if a driver is hungry 😶‍🌫️

Having watched a young lass put together all the orders for them to be delivered. I can see how easy it is to mess up, when drivers keep coming in, talking to them & looking in the bags, before they get sealed up.

Pollycat

Emmia said:

Have you thought about not ordering McDonald's deliveries? I realise that many people are unable to exist without food delivery takeaway services, but it's expensive, and usually not that good for you or your family's health. And the points have no value unless you keep going to McDonald's.

For example it's likely to be quicker (and cheaper)  to make your own porridge, which you can top with whatever you fancy, rather than ordering porridge to be delivered (and I'm not talking about instant porridge, where you just add boiling water, which is disgusting)

We don't get takeaways as a rule. The only times in the last 9 years was the day we moved into our current place, and once during a kitchen refurbishment 4 years ago.

I buy organic oats from Aldi (1KG pack) and portion it out into very small 'tupperware' boxes.
In the morning, I just pour a serving into a bowl, add semi-skimmed milk and microwave for 2 minutes.
I can then stir in jam/marmalade/ curd/syrup depending how I feel.
It's all in my cupboard so no disappointment.

Much more money saving than ordering porridge for your children's breakfast to be delivered.

Mishomeister

born_again said:

Should be complaining to store used. 
At least it highlights to them the issue, or if a driver is hungry 😶‍🌫️

Having watched a young lass put together all the orders for them to be delivered. I can see how easy it is to mess up, when drivers keep coming in, talking to them & looking in the bags, before they get sealed up.

Definetely not driver as the orders come sealed. And I accept the human error factor and would be prepared to live with the being an issue with say one in five orders. But issues with 4 in 5 is just too much ot tolerate, especially if the refund is refused.

Aylesbury_Duck

What can you do against them?  What sort of action do you envisage?  Your idea of playing detective and reporting fraud is a disproportionate and futile one.  I'd simply stop using them.  Continuing to order fairly often when you find 80% of the orders are wrong is silly.  Take your business elsewhere if you must continue to order in fast food.

As others have said, the food is of poor quality and is expensive (for what it is) anyway.  A McDs was an occasional guilty pleasure of mine, but the explosion of these delivery services has stopped that.  Visiting a McDs is now a miserable experience as you find yourself queuing with a load of motorbike and cycle couriers who seem to get priority over walk-in custom. It's no longer fast and the stores are filthy at this time of year as wet courier clothing and boots traipse muddy water everywhere.

In years to come, I'm sure that our descendants will laugh at us.  Can you think of anything more ludicrous than members of our increasingly sedentary, overweight and unhealthy society grappling with climate change, sitting in their centrally-heated homes ordering sugary, salty, cholesterol-infused sludge to be delivered to their door by someone on a fossil-fuelled bike?  Drive-throughs were a bad-enough concept, this takes it to another level of daftness.