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Halfords have written off my pride and joy
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They are owed an explanation an apology and compensation on top of the insurance pay out.1
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"As explained in the 2nd post on page 1, the insurers should pay all the OP’s quantifiable expenses.
What additional compensation do you think is owed, and why?"
Quite simply the OP has more leverage than a mere normal road accident , this is shocking behaviour from Halfrawds and they would want to close this off as fast as possible before more posts appear on social media.
Accidents happen but this was not really an accident , this is gross abuse of trust and a failure in internal controls and training.
I absolutely get the concept of quantifiable losses but I also know that two cars are not the same and that the OP will have spend a long time finding the right spec car with the right Service history , previous owners, having also been the owner he has had a knowledge of the last 18 months similar to buying it from a friend or neighbour.
Given all of the above I would expect Halfords offer to be very fair.
Personally OP I would be setting out a deadline and an expected reasonable offer and then I would be looking to every social media platform / news agency possible to tell your story.
Please remember there are lots of people who work for the insurance companies on this forum who feel you should suck up Glasses guide valuations, accept you know have limp (If you had been driving) and move on with your life.
The insurance industry works on a never pay principle to bully people out of truly being put into the same position pre accident.
Don't give up OP .. Ignore the "Thats a fair offer" pundits.0 -
I agree.caprikid1 said:"As explained in the 2nd post on page 1, the insurers should pay all the OP’s quantifiable expenses.
What additional compensation do you think is owed, and why?"
Quite simply the OP has more leverage than a mere normal road accident , this is shocking behaviour from Halfrawds and they would want to close this off as fast as possible before more posts appear on social media.
Accidents happen but this was not really an accident , this is gross abuse of trust and a failure in internal controls and training.
I absolutely get the concept of quantifiable losses but I also know that a car that two cars are not the same and that the OP will have spend a long time finding the right spec car with the right Service history , previous owners, having also been the owner he has had a knowledge of the last 18 months similar to buying it from a friend or neighbour.
Given all of the above I would expect Halfords offer to be very fair.
Personally OP I would be setting out a deadline and an expected reasonable offer and then I would be looking to every social media platform / news agency possible to tell your story.
Please remember there are lots of people who work for the insurance companies on this forum who feel you should suck up Glasses guide valuations, accept you know have limp (If you had been driving) and move on with your life.
The insurance industry works on a never pay principle to bully people out of truly being put into the same position pre accident.
Don't give up OP .. Ignore the "Thats a fair offer" pundits.
For Halfords better to paid over the normal odds than to see it splashed over the news (both on line and in print).
As it certain to make some people not use Halfords for their pride and joy.
I agree with a previous poster, would have been better to go first direct to Halfords and even offer to sign a CDA.
But even with it on here Halfords will want damage limitations to their brand.
Let's Be Careful Out There2 -
Q. What additional compensation do you think is owed, and why?caprikid1 said:"As explained in the 2nd post on page 1, the insurers should pay all the OP’s quantifiable expenses.
What additional compensation do you think is owed, and why?"
Quite simply the OP has more leverage than a mere normal road accident ,
A. Quite simply the OP has more leverage than a mere normal road accident
So you haven't identified what compensation is owed, simply that the OP is in a good position to extract it? That sounds perilously close to blackmail.1 -
Halfords are almost certainly obliged to refer the matter to their insurer and to let them deal with it, just as you would with your own policy.HillStreetBlues said:
I agree.caprikid1 said:"As explained in the 2nd post on page 1, the insurers should pay all the OP’s quantifiable expenses.
What additional compensation do you think is owed, and why?"
Quite simply the OP has more leverage than a mere normal road accident , this is shocking behaviour from Halfrawds and they would want to close this off as fast as possible before more posts appear on social media.
Accidents happen but this was not really an accident , this is gross abuse of trust and a failure in internal controls and training.
I absolutely get the concept of quantifiable losses but I also know that a car that two cars are not the same and that the OP will have spend a long time finding the right spec car with the right Service history , previous owners, having also been the owner he has had a knowledge of the last 18 months similar to buying it from a friend or neighbour.
Given all of the above I would expect Halfords offer to be very fair.
Personally OP I would be setting out a deadline and an expected reasonable offer and then I would be looking to every social media platform / news agency possible to tell your story.
Please remember there are lots of people who work for the insurance companies on this forum who feel you should suck up Glasses guide valuations, accept you know have limp (If you had been driving) and move on with your life.
The insurance industry works on a never pay principle to bully people out of truly being put into the same position pre accident.
Don't give up OP .. Ignore the "Thats a fair offer" pundits.
For Halfords better to paid over the normal odds than to see it splashed over the news (both on line and in print).
As it certain to make some people not use Halfords for their pride and joy.
I agree with a previous poster, would have been better to go first direct to Halfords and even offer to sign a CDA.
But even with it on here Halfords will want damage limitations to their brand.0 -
There's also a factor of trust and good will. Will Halfords paying out the pre-crash value of the car be sufficient to get the OP to step foot in a Halfords again, and not tell everyone what happened?
What price can Halfords put on not having a reputation for their mechanics taking cars on joyrides?
I'd be pushing for Halfords to put you in a car of similar or better condition. Same engine, same colour and spec, no older or higher mileage.
This isn't a normal accident.
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"So you haven't identified what compensation is owed, simply that the OP is in a good position to extract it? That sounds perilously close to blackmail."
ok I will bite, you probably work in the industry..
HE SHOULD BE PUT BACK TO THE SAME POSITION HE WAS PRE ACCIDENT AS FAR AS REALISTICALLY POSSIBE - DO WE NEED TO SPELL OUT THE OBIVOUS ?
1. Full Retail value of his car as it was when it entered Halfords.
2. Suitable costs for hire of a like for like vehicle whilst a replacement is being sourced.
3. His hourly work rate for the time spent sourcing and dealing with sourcing a like for like replacement car.
4. Fuel expenses / travel expenses for collecting the car.
5. Any insurance changes due to "An Accident".
6. Costs of any servicing / works to bring his replacement car like for like IE If Cambelt has just been done , then same on the replacement car.
If insurance companies genuinely put people back to the position they were in Pre Accident then you would not need to resort to alleged blackmail.
If you have never dealt with the likes of Direct Line etc in a non fault accident you have no idea how bad they can be. Trust me they are not averse to using lies and blackmail themselves !!!. Low grade insurance companies like Direct Line have but one mission bully the third party to settle for as little as possible and convince them that is the best that can ever be achieved. We know from the concept of the "Initial Offer" what a bunch of liars and cheats they are !!!.
Joy riding customers cars is very close to theft IMHO and the customer should not be left in such a shocking position. Of course Halfords want to just leave their bargain basement insurance company to get away with screwing the unfortunate victim due to their utter incompetence. SHAME ON HALFORDS.
He is fortunate that he has leverage to assist in getting a FAIR recompense, if you see one person coming out of this in the same position they were pre accident as blackmail than that is a shocking reflection of the industry.
The reason so many personal injury claims go in is because it can be the only way to achieve an overall fair settlement without being out of pocket to the tune of £1,000s
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And that is precisely what he's owed.caprikid1 said:"So you haven't identified what compensation is owed, simply that the OP is in a good position to extract it? That sounds perilously close to blackmail."
ok I will bite, you probably work in the industry..
HE SHOULD BE PUT BACK TO THE SAME POSITION HE WAS PRE ACCIDENT AS FAR AS REALISTICALLY POSSIBE - DO WE NEED TO SPELL OUT THE OBIVOUS ?
1. Full Retail value of his car as it was when it entered Halfords.
The value of that car, immediately before the collision.
No more, no less.
He had a car worth £X.
That car ceased to exist - so he has £X in his hand instead.
The rest of your list? No. He is not owed any of that, any more than anybody else claiming for a total loss car would be. Whether it was hit while parked outside their house, bent by a garage, or if they bent it themselves. If he has a policy himself that includes those, then he needs to claim from his own policy - they'll pay those, and reclaim the car's value from Halfords' insurer.
Halfords Group PLC won't be paying the claim. Their insurers will be.
The insurers don't care about Halfords reputation or goodwill - that's not their job. Their job is to settle the claim:
1. Value of one written off Alfa Romeo - owed to OP.
2. Value of damage to road furniture - owed to local authority.
Halfords may feel it wise publicity to make an ex-gratia goodwill payment, but that's a management decision and totally separate to the insurance claim.
I also doubt it'll make the OP take his car back to them for servicing in the future (even though he's FAR more likely to encounter those mechanics working elsewhere in the future...)
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