Anyone use utility warehouse for just electric no other products

dealyboy

@JSHarris said:

@Swipe said:

JSHarris said:

Swipe said:

JSHarris said:

The problem I had with UW pestering me to take other services with them 

What is their favoured method of pestering to take other services? Email or telephone? Not too fussed about email but I will not tolerate phone calls.

Both.  I had several calls from them, as well as emails.  To their credit the calls did stop when I told them that I had not opted in to receive marketing calls from them (they automatically assume you want these until you specifically tell them to stop).

Thanks, having read some horrendous reviews of UW I might just go with EON and save £100 + £50 one off referral instead. I'm not sure the extra £50 is worth the hassle as I do get quite frustrated when things go wrong with my utilities.

You are not alone!  In my view there is significant value to me in not having hassle with any supplier.  Not sure how much that is worth, but paying £50 more than the absolute cheapest option seems to be reasonable if that means less frustration with the supplier overall.

 As you know I am in the process of switching to E.ON Next from EDF and I was with E.ON Next before EDF.

Although I'm sure UW would beat the 12M fix I've opted for by a country mile for the night rate, E.ON Next beats EDF by a country kilometre. I am also interested in the Jan - Mar 2024 period night rate primarily, however I will be gaining a bit by a lower day rate than UW April thru November when I can switch away without penalty (42 days before end of fix).

One of the deciding factors for me was customer service, whereas E.ON Next were abysmal before, this time they have been super. I have a personal energy specialist who I know by full name, and we have spoken and corresponded to remedy a couple of matters. Apparently they have put in a lot of effort to improve their service and the specialists are put through an 8 week training programme. My advisor Will (from the West Midlands) tells me as a whole the specialists are a lot more competent and experienced than they were 6-9 months ago, he has also told me that they have emphasized the personal 'end to end' service. As I told him that makes me feel much more comfortable and confident, especially now that I have somebody who communicates to me normally and intelligently.

Graham2

Cazella said:

Hi just wondering if anyone has used uw for just one product.on e7 with edf .as it’s going up in jan looked up uw and they published their variable figure for Jan this afternoon.it is 10.89 for night and 38 day .edf jan 16.28 night and 34.80 day .e.midlands.also reading terms it says they can take over other smart meters but might lose ability for them to take automated readings.cant get up to my meter it’s so high lol so anyone out there with them and how good or bad they are .would be grateful for some input😀x

I am with them for electricity only. But I have only been with them for one month, so I cannot give any feedback. Also I do not have a smart meter. The switch to UW from my previous supplier was very fast, only 2 days from the order date to the switch over.
Appologies for my previous entry in this thread about prices. I was confused. It looks like UW are taking a different route than other suppliers. They are putting more of the price increase on the day rate and less of the increase on the night rate (most of the other suppliers seem to be doing the reverse).

JSHarris

dealyboy said:

@JSHarris said:

@Swipe said:

JSHarris said:

Swipe said:

JSHarris said:

The problem I had with UW pestering me to take other services with them 

What is their favoured method of pestering to take other services? Email or telephone? Not too fussed about email but I will not tolerate phone calls.

Both.  I had several calls from them, as well as emails.  To their credit the calls did stop when I told them that I had not opted in to receive marketing calls from them (they automatically assume you want these until you specifically tell them to stop).

Thanks, having read some horrendous reviews of UW I might just go with EON and save £100 + £50 one off referral instead. I'm not sure the extra £50 is worth the hassle as I do get quite frustrated when things go wrong with my utilities.

You are not alone!  In my view there is significant value to me in not having hassle with any supplier.  Not sure how much that is worth, but paying £50 more than the absolute cheapest option seems to be reasonable if that means less frustration with the supplier overall.

 As you know I am in the process of switching to E.ON Next from EDF and I was with E.ON Next before EDF.

Although I'm sure UW would beat the 12M fix I've opted for by a country mile for the night rate, E.ON Next beats EDF by a country kilometre. I am also interested in the Jan - Mar 2024 period night rate primarily, however I will be gaining a bit by a lower day rate than UW April thru November when I can switch away without penalty (42 days before end of fix).

One of the deciding factors for me was customer service, whereas E.ON Next were abysmal before, this time they have been super. I have a personal energy specialist who I know by full name, and we have spoken and corresponded to remedy a couple of matters. Apparently they have put in a lot of effort to improve their service and the specialists are put through an 8 week training programme. My advisor Will (from the West Midlands) tells me as a whole the specialists are a lot more competent and experienced than they were 6-9 months ago, he has also told me that they have emphasized the personal 'end to end' service. As I told him that makes me feel much more comfortable and confident, especially now that I have somebody who communicates to me normally and intelligently.

Can I ask, please, if you have a smart meter, and if not, what was E.ON's attitude?

The reason I ask is that I've had a lot of problems with one supplier pestering me, even turning up unannounced to fit a smart meter, and I know that if they did it would be a waste of time  and a lot of bother for me, as there's no signal here.  I've been through the saga of having a smart meter fitted, having people come out multiple times to change it, then change communications units, all to no avail, hence the reason I'm back to having a dumb E7 meter.

My experience with switching suppliers is that some are a complete PITA and refuse to accept what I tell them (UW were appallingly bad in this respect).  EDF have at least acknowledged that we aren't able to have one, and haven't troubled me once about it since we've been with them.  If E.ON are the same then I may well switch to them, as their night rate is significantly cheaper than EDF.

Swipe

Just to update the thread I've just signed up with EON Next. Hopefully I dodged a bullet with UW.

dealyboy

@JSHarris said:

dealyboy said:

@JSHarris said:

@Swipe said:

JSHarris said:

Swipe said:

JSHarris said:

The problem I had with UW pestering me to take other services with them 

What is their favoured method of pestering to take other services? Email or telephone? Not too fussed about email but I will not tolerate phone calls.

Both.  I had several calls from them, as well as emails.  To their credit the calls did stop when I told them that I had not opted in to receive marketing calls from them (they automatically assume you want these until you specifically tell them to stop).

Thanks, having read some horrendous reviews of UW I might just go with EON and save £100 + £50 one off referral instead. I'm not sure the extra £50 is worth the hassle as I do get quite frustrated when things go wrong with my utilities.

You are not alone!  In my view there is significant value to me in not having hassle with any supplier.  Not sure how much that is worth, but paying £50 more than the absolute cheapest option seems to be reasonable if that means less frustration with the supplier overall.

 As you know I am in the process of switching to E.ON Next from EDF and I was with E.ON Next before EDF.

Although I'm sure UW would beat the 12M fix I've opted for by a country mile for the night rate, E.ON Next beats EDF by a country kilometre. I am also interested in the Jan - Mar 2024 period night rate primarily, however I will be gaining a bit by a lower day rate than UW April thru November when I can switch away without penalty (42 days before end of fix).

One of the deciding factors for me was customer service, whereas E.ON Next were abysmal before, this time they have been super. I have a personal energy specialist who I know by full name, and we have spoken and corresponded to remedy a couple of matters. Apparently they have put in a lot of effort to improve their service and the specialists are put through an 8 week training programme. My advisor Will (from the West Midlands) tells me as a whole the specialists are a lot more competent and experienced than they were 6-9 months ago, he has also told me that they have emphasized the personal 'end to end' service. As I told him that makes me feel much more comfortable and confident, especially now that I have somebody who communicates to me normally and intelligently.

Can I ask, please, if you have a smart meter, and if not, what was E.ON's attitude?

The reason I ask is that I've had a lot of problems with one supplier pestering me, even turning up unannounced to fit a smart meter, and I know that if they did it would be a waste of time  and a lot of bother for me, as there's no signal here.  I've been through the saga of having a smart meter fitted, having people come out multiple times to change it, then change communications units, all to no avail, hence the reason I'm back to having a dumb E7 meter.

My experience with switching suppliers is that some are a complete PITA and refuse to accept what I tell them (UW were appallingly bad in this respect).  EDF have at least acknowledged that we aren't able to have one, and haven't troubled me once about it since we've been with them.  If E.ON are the same then I may well switch to them, as their night rate is significantly cheaper than EDF.

I do have a smart meter (SMETS 2 + IHD) this was installed by an E.ON Next affiliated installer when I first moved to E.ON Next a couple of years ago, this was to a fix which also required willingness to have one, which I was. I've had no problems with it or the IHD.

My impression is that E.ON Next may have a problem if you are offered an appointment and decline it repeatedly. The last time I saw this discussed was quite a while ago and their attitude may have changed. I think potentially if you can't have a smart meter you risk being bumped onto the SVT.

I don't know whether it's worth phoning and speaking to a 'specialist', they do appear to be more customer friendly these days. I would.

JSHarris

I dearly wish there was a central register that recorded locations where smart meters do not work.  I know it's only about 5% to 10% of the UK that has this issue, but even so just having it recorded that pestering me won't magically fix the absence of a signal from the providers would be very helpful.  Even better would be if they were able to use such data to force providers to install more masts - I for one would be exceptionally grateful for this, if nothing else it would allow the app for my car to work (at the moment it's a completely pointless feature).

Cazella

Don’t  think I’ll sign up now lol.probably look at eon next who I was with before edf .will look on their site to see if they show prices or not .

dealyboy

@JSHarris ... further to E.ON Next's 'requirement' for a customer to have a smart meter fitted for certain fixed tariffs ...

From the Welcome e-mail ...



From the T&Cs ...



... noting the "If we identify that the installation is not possible for technical reasons, you will remain on your chosen tariff."

JSHarris

Many thanks, @dealyboy , much appreciated, even if it does rule this tariff out for me.

dealyboy

Does it @JSHarris? .. I was hoping that it would rule it in, as you do have technical reasons with history as to why you can't have a smart meter and therefore you would stay on your chosen tariff, being the fix.

Of course you know better than I  ... but it's worth double checking.