POP telecom - avoid

3rdman

RefluentBeans said:

3rdman said:

RefluentBeans said:

3rdman said:

born_again said:

3rdman said:

outtatune said:

I'd suggest the MSE option would be to get POP to reopen your account, send you back the modem, and for you to reinstate your DD and open a gmail account.

Thanks, but no. Firstly because I have a 2-year contract with a better ISP and would be in the same situation with them, and secondly because I have belatedly read customer reviews on sites other than "Trustpilot" and found them almost uniformly negative. It also irritates me that POPtelecom's own customer service e-mail address is at... poptelecom.co.uk

Why?
That will be something they have to pay extra (server hosting) for as part of the domain name.

Because it implies an e-mail service.

You say you’ve been online for 25 years, but you are acting like you are entitled to an email. 

The lesson is clear - read your terms and conditions before signing them. 

Well obviously I'm behind the times, but to me an ISP without an e-mail service is like a bike with no front wheel.

You very much clearly are. Or you’re expecting a Rolls Royce for the price of a bus ticket. Pop Telecom’s are a budget provider. You get what you pay for in terms of the ‘extras’ like email. Most people now just want a stable reliable internet connection. 

FYI you can get a free email address with far better service and better security than ones provided by ISP’s. Better security is needed as if you lose access to your email then your entire digital life can be compromised including bank accounts, savings, taxes and even stuff like NHS information. Not to mention all the online orders. 

No, I wasn't expecting anything other than a basic service with e-mail access, which is what I thought I had with POPtelecom and is what I have now. There was a discount available via MSE. I don't do streaming or on-line gaming, and don't want them: my time is too precious to me... [gollum...]
One thing I have learnt is that there is no such thing as "free". To give an example: through my physical, front-door letterbox I received flyers advertising a free local internet service called "nextdoor", which was touted as a way to share local information e.g. on local firms in a local community, free gratis and for nowt. My "Ay-up" detectors started gaining on maximum gain (it's a pity they didn't kick in over POPtelecom...) and a websearch revealed that the parent company is a data mining corporation in the USA, offering to sell customer data which is more "granular" than their competitors.
To paraphrase Ruskin's Law of Business Balance: you don't get owt for nowt. IMO, from POPtelecom I got nowt for owt.

RefluentBeans

3rdman said:

RefluentBeans said:

3rdman said:

RefluentBeans said:

3rdman said:

born_again said:

3rdman said:

outtatune said:

I'd suggest the MSE option would be to get POP to reopen your account, send you back the modem, and for you to reinstate your DD and open a gmail account.

Thanks, but no. Firstly because I have a 2-year contract with a better ISP and would be in the same situation with them, and secondly because I have belatedly read customer reviews on sites other than "Trustpilot" and found them almost uniformly negative. It also irritates me that POPtelecom's own customer service e-mail address is at... poptelecom.co.uk

Why?
That will be something they have to pay extra (server hosting) for as part of the domain name.

Because it implies an e-mail service.

You say you’ve been online for 25 years, but you are acting like you are entitled to an email. 

The lesson is clear - read your terms and conditions before signing them. 

Well obviously I'm behind the times, but to me an ISP without an e-mail service is like a bike with no front wheel.

You very much clearly are. Or you’re expecting a Rolls Royce for the price of a bus ticket. Pop Telecom’s are a budget provider. You get what you pay for in terms of the ‘extras’ like email. Most people now just want a stable reliable internet connection. 

FYI you can get a free email address with far better service and better security than ones provided by ISP’s. Better security is needed as if you lose access to your email then your entire digital life can be compromised including bank accounts, savings, taxes and even stuff like NHS information. Not to mention all the online orders. 

No, I wasn't expecting anything other than a basic service with e-mail access, which is what I thought I had with POPtelecom and is what I have now. There was a discount available via MSE. I don't do streaming or on-line gaming, and don't want them: my time is too precious to me... [gollum...]
One thing I have learnt is that there is no such thing as "free". To give an example: through my physical, front-door letterbox I received flyers advertising a free local internet service called "nextdoor", which was touted as a way to share local information e.g. on local firms in a local community, free gratis and for nowt. My "Ay-up" detectors started gaining on maximum gain (it's a pity they didn't kick in over POPtelecom...) and a websearch revealed that the parent company is a data mining corporation in the USA, offering to sell customer data which is more "granular" than their competitors.
To paraphrase Ruskin's Law of Business Balance: you don't get owt for nowt. IMO, from POPtelecom I got nowt for owt.

But you signed a contract saying what you were getting. And now you’ve got buyers remorse because it wasn’t actually what you wanted. 

That, I’m afraid, isn’t to do with consumer rights. Rights come with responsibilities; and you’ve failed to read the terms and now want a refund because it’s not what you wanted. You’re argument is based on a ‘get your emails’ which is a colloquial term. You paid for a budget service, and got a budget service. You’re also bringing into question the ethics of a consumer rights website for allowing misleading adverts. Both of those statements are dubious. 

Notably, you haven’t said if you’ve formally cancelled the contract, told them why you’re cancelling or whether you’ve just stopped paying them. If the latter, I would tell them immediately as it could tank your credit score. 

I feel you wanted validation for your choices, and when you’ve been told you’re wrong, you’ve decided to buckle down. This will be the last response I give as you clearly think you’re right, and no amount of reason will allow you to see that you’re incorrect. 

3rdman

Notably, you haven’t said if you’ve formally cancelled the contract, told them why you’re cancelling or whether you’ve just stopped paying them. If the latter, I would tell them immediately as it could tank your credit score.

I enclosed a letter with the returned modem telling POPtelecom precisely why I had cancelled the contract. In my view, returning the product within 14 days of delivery repudiated that contract. POPtelecom have not denied that they received the modem but have denied that they received the letter.
There may be (cough) communications issues within POPtelecom.

km1500

I genuinely don't understand why you want a pop telecom email because even if they had given you an email address say fred@poptelecom.com then in the future if you left them you would lose your email address and have to notify everybody of your new one

much better to have a generic email address eg gmail or outlook which you can keep 'forever'

in any case you might want to consider paying the termination fee otherwise they are highly likely to trash your credit file which lasts six years. Every missed monthly payment will be a marked on your file

you may well consider sending the router back ends the contract but clearly they don't. in my experience of broadband contacts you do get a 14-day cooling off period bit that starts from the day of the order.

born_again

3rdman said:

400ixl said:

No it doesn't in any way shape or form. It implies they have registered a domain for their own business purposes.

You are really stretching your interpretations. 

The advert says "a basic plan to get your emails" POPtelecom's customer service address is at poptelecom.co.uk
To me this implies an e-mail service, in  the same way that "diesel" on my car's filler cap tells me what fuel the car takes.

Can you link to this advert?

Reading what you post, does not say "We supply a email address for you" Only to "get your emails" No mention of where from..
I'm afraid you are reading into a statement something they do not say.


Take this site. They use
xxx@moneysavingexpert.com  

Does that imply they supply a email service?

eskbanker

3rdman said:

400ixl said:

No it doesn't in any way shape or form. It implies they have registered a domain for their own business purposes.

You are really stretching your interpretations. 

The advert says "a basic plan to get your emails" POPtelecom's customer service address is at poptelecom.co.uk
To me this implies an e-mail service, in  the same way that "diesel" on my car's filler cap tells me what fuel the car takes.

You've inadvertently hit on quite a good analogy there - do you complain to the manufacturer of your car because they're not supplying you with diesel?

641482

POP is a TalkTalk so called "partner" according to a company adviser when on a CHAT call with them, I believe it must be a very junior partner. The giveaway is shown on the router info if you do a broafband speedcheck.

powerful_Rogue

641482 said:

POP is a TalkTalk so called "partner" according to a company adviser when on a CHAT call with them, I believe it must be a very junior partner. The giveaway is shown on the router info if you do a broafband speedcheck.

You raised an 11 month old thread to say something totally irrelevant to what this thread was about.