POP telecom - avoid

Via MoneySavingExpert I came to POPtelecom. Their advert offers “a basic plan to get your emails or ...superfast broadband for streaming and gaming”
In fact they do not have an e-mail service at all: you are expected to use some other service. Once this was clear I cancelled my direct debit and then cancelled POP telecom. They promptly attempted to take money from my bank.
I returned the modem within 14 days of delivery, which I think liquidates the contract. POP telecom have refused to refund me and are trying to extract an absurdly high termination fee.
I do not hold MoneySavingExpert responsible but I do think that having any link to POP telecom brings MSE into disrepute.


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Comments

  • marcia_
    marcia_ Posts: 1,468
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    edited 15 December 2023 at 12:56PM
    3rdman said:

    Via MoneySavingExpert I came to POPtelecom. Their advert offers “a basic plan to get your emails or ...superfast broadband for streaming and gaming”
    In fact they do not have an e-mail service at all: you are expected to use some other service. Once this was clear I cancelled my direct debit and then cancelled POP telecom. They promptly attempted to take money from my bank.
    I returned the modem within 14 days of delivery, which I think liquidates the contract. POP telecom have refused to refund me and are trying to extract an absurdly high termination fee.
    I do not hold MoneySavingExpert responsible but I do think that having any link to POP telecom brings MSE into disrepute.


     The only place on this website I can finds pop mentioned is on the forum with warnings not to use them 


    "At POP telecom, delivering excellent service is our number one priority. You can help us reach that goal by letting us know if something isn't quite right - just email [email protected] and we will be in contact within 72 hours to get things sorted out!"
  • littleboo
    littleboo Posts: 1,465
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    How long after you placed the order did you cancel?
  • Bradden
    Bradden Posts: 1,051
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    Why would you want to use an email service which ties you in to an ISP? if you leave you'd have to set up a new one and then tell your contacts. I'd recommend using gmail, hotmail etc for free email. You're then free to switch ISP's without disruption.
  • littleboo said:
    How long after you placed the order did you cancel?

    More than the 14 days cooling off period, but within 14 days of the product being delivered.
  • Bradden said:
    Why would you want to use an email service which ties you in to an ISP? if you leave you'd have to set up a new one and then tell your contacts. I'd recommend using gmail, hotmail etc for free email. You're then free to switch ISP's without disruption.

    I was with myphone coop (Midcounties co-operative) as I like their ethical approach.
  • Bradden
    Bradden Posts: 1,051
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    3rdman said:
    Bradden said:
    Why would you want to use an email service which ties you in to an ISP? if you leave you'd have to set up a new one and then tell your contacts. I'd recommend using gmail, hotmail etc for free email. You're then free to switch ISP's without disruption.

    I was with myphone coop (Midcounties co-operative) as I like their ethical approach.
    I get that but using your ISP's email service binds you in to using them.. i prefer to keep them seperate so i can switch ISP without disruption.

    https://forums.moneysavingexpert.com/discussion/comment/80451142#Comment_80451142
  • km1500
    km1500 Posts: 2,120
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    edited 15 December 2023 at 2:49PM
    After the cooling off period you are tied into the contract. Returning the modem does not cancel the contract.

    You therefore owe them 12 (24?) x the monthly fee.

    Cancelling your DD means you will likely trash your credit file, maybe meaning you can't take out a contract in the future as you will fail credit checks

    Pop will.more than likely get a ccj for the money
  • km1500 said:
    After the cooling off period you are tied into the contract. Returning the modem does not cancel the contract.

    You therefore owe them 12 (24?) x the monthly fee.

    Cancelling your DD means you will likely trash your credit file, maybe meaning you can't take out a contract in the future as you will fail credit checks

    Pop will.more than likely get a ccj for the money

    I see it differently.
    Firstly, that their service is not as advertised: Their advert offers "a basic plan to get your e-mails" and not "a basic plan to get your e-mails using your current provider".
    Secondly:

    You have the right to cancel your purchase for a full refund from when you place an order until 14 days after it was delivered.


  • sheramber
    sheramber Posts: 18,617
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    marcia_ said:
    3rdman said:

    Via MoneySavingExpert I came to POPtelecom. Their advert offers “a basic plan to get your emails or ...superfast broadband for streaming and gaming”
    In fact they do not have an e-mail service at all: you are expected to use some other service. Once this was clear I cancelled my direct debit and then cancelled POP telecom. They promptly attempted to take money from my bank.
    I returned the modem within 14 days of delivery, which I think liquidates the contract. POP telecom have refused to refund me and are trying to extract an absurdly high termination fee.
    I do not hold MoneySavingExpert responsible but I do think that having any link to POP telecom brings MSE into disrepute.


     The only place on this website I can finds pop mentioned is on the forum with warnings not to use them 


    "At POP telecom, delivering excellent service is our number one priority. You can help us reach that goal by letting us know if something isn't quite right - just email [email protected] and we will be in contact within 72 hours to get things sorted out!"
    Advertised on Moneysupermarket.
  • PHK
    PHK Posts: 1,134
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    I don't think  many people would see "a basic plan to get your emails " as meaning they are an email provider. That would be highly unusual. 

    I think most people would read that as providing a small amount of bandwidth suitable for emails. 

    Especially as very very few people use an email address provided by their Internet provider. 
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