POP telecom - avoid

3rdman

PHK said:

I don't think  many people would see "a basic plan to get your emails " as meaning they are an email provider. That would be highly unusual. 

I think most people would read that as providing a small amount of bandwidth suitable for emails. 

Especially as very very few people use an email address provided by their Internet provider. 

I did an Internet search for "UK ISPs without an e-mail service". It drew a blank. Even POPtelecom didn't show up. All I found were links telling you how to keep your current e-mail address when switching to a new ISP: which implies that ISPs run an e-mail service.

3rdman

PHK said:

I don't think  many people would see "a basic plan to get your emails " as meaning they are an email provider. That would be highly unusual. 

I think most people would read that as providing a small amount of bandwidth suitable for emails. 

Especially as very very few people use an email address provided by their Internet provider. 

I ran an internet search on "UK ISPs without an e-mail service". It drew a blank: not even POPtelecom came up. All I found was advice on how to transfer your e-mail address to your new ISP.

400ixl

3rdman said:

I see it differently.

Firstly, that their service is not as advertised: Their advert offers "a basic plan to get your e-mails" and not "a basic plan to get your e-mails using your current provider".
Secondly:

You have the right to cancel your purchase for a full refund from when you place an order until 14 days after it was delivered.

Where is not as advertised? Could you not get your emails on the service provided? No where does it say it will provide you with an email service, just a transport mechanism.

I wouldn't read what they have put in the way that you have and doubt may would.

Sorry you have misunderstood what they have advertised and it has caused issues for you. Can you not just sign up to a free service like GMail and then use the broadband as advertised. Will solve additional costs like cancellation fees, but if you have already sent back the router that may not be possible unless you have another.

I can't see how they are not entitled to charge you the fee as you have cancelled the contract.

3rdman

400ixl said:

3rdman said:

I see it differently.

Firstly, that their service is not as advertised: Their advert offers "a basic plan to get your e-mails" and not "a basic plan to get your e-mails using your current provider".
Secondly:

You have the right to cancel your purchase for a full refund from when you place an order until 14 days after it was delivered.

Where is not as advertised? Could you not get your emails on the service provided? No where does it say it will provide you with an email service, just a transport mechanism.

I wouldn't read what they have put in the way that you have and doubt may would.

Sorry you have misunderstood what they have advertised and it has caused issues for you. Can you not just sign up to a free service like GMail and then use the broadband as advertised. Will solve additional costs like cancellation fees, but if you have already sent back the router that may not be possible unless you have another.

I can't see how they are not entitled to charge you the fee as you have cancelled the contract.

When the ice-cream seller pedals his tricycle along the prom and shouts "Get your ice creams here!" he doesn't mean "Buy your ice creams from your usual shop and give them to me so I can sell them back to you."
Except perhaps in Essex. IMHO the ad is misleading and the service is not what it purports to be.
I cannot see anywhere in POPtelecom's adverts where it admits to being nothing better than a transport mechanism for the real providers.
IMHO POPtelecom's adverts are dishonest and the service is unfit for purpose.

km1500

then put this argument to the court when pop sues you for the balance and let the judge decide

ThumbRemote

3rdman said:

400ixl said:

3rdman said:

I see it differently.

Firstly, that their service is not as advertised: Their advert offers "a basic plan to get your e-mails" and not "a basic plan to get your e-mails using your current provider".
Secondly:

You have the right to cancel your purchase for a full refund from when you place an order until 14 days after it was delivered.

Where is not as advertised? Could you not get your emails on the service provided? No where does it say it will provide you with an email service, just a transport mechanism.

I wouldn't read what they have put in the way that you have and doubt may would.

Sorry you have misunderstood what they have advertised and it has caused issues for you. Can you not just sign up to a free service like GMail and then use the broadband as advertised. Will solve additional costs like cancellation fees, but if you have already sent back the router that may not be possible unless you have another.

I can't see how they are not entitled to charge you the fee as you have cancelled the contract.

When the ice-cream seller pedals his tricycle along the prom and shouts "Get your ice creams here!" he doesn't mean "Buy your ice creams from your usual shop and give them to me so I can sell them back to you."
Except perhaps in Essex. IMHO the ad is misleading and the service is not what it purports to be.
I cannot see anywhere in POPtelecom's adverts where it admits to being nothing better than a transport mechanism for the real providers.
IMHO POPtelecom's adverts are dishonest and the service is unfit for purpose.

https://www.dictionary.com/browse/get 

1. to receive or come to have possession
2. to cause to be in one's possession or succeed in having available for one's use or enjoyment; obtain; acquire:
3. to go after, take hold of, and bring (something) for one's own or for another's purposes; fetch:

None of those definitions rely on the mechanism by which you 'get' something also being the provider. 

400ixl

3rdman said:

When the ice-cream seller pedals his tricycle along the prom and shouts "Get your ice creams here!" he doesn't mean "Buy your ice creams from your usual shop and give them to me so I can sell them back to you."
Except perhaps in Essex. IMHO the ad is misleading and the service is not what it purports to be.
I cannot see anywhere in POPtelecom's adverts where it admits to being nothing better than a transport mechanism for the real providers.
IMHO POPtelecom's adverts are dishonest and the service is unfit for purpose.

Get your ice creams here is a direct offer, and very different to the eat your ice cream here which is what the offer you have signed up to is advertising.

Broadband speeds are often described in terms of what you can do on them.

Basic - supports web browsing and email
Fast - supports streaming of video content
Super Fast - Supports Hi Def streaming & gaming

This is what they have described and it will be clear to most people that is what they mean.

The wording say "Whether you’re after a basic plan to get your emails or need super-fast broadband for streaming media and gaming."

So by your definition they would be providing you with streaming media and games if you opted for the super fast option.

It says "to get your emails", I cannot find anything on the site to say they will be providing an email service as part of the broadband provision. Where have you seen that it says it does. As in actually states it provides an email service?

You will have a very hard time in claiming it does from what I can see. But nothing is going to change your mind so you should raise a complaint, and when not successful you can take it to the ombudsman.

3rdman

km1500 said:

then put this argument to the court when pop sues you for the balance and let the judge decide

km1500 said:

then put this argument to the court when pop sues you for the balance and let the judge decide

It might come to that.

3rdman

400ixl:

It says "to get your emails", I cannot find anything on the site to say they will be providing an email service as part of the broadband provision. Where have you seen that it says it does. As in actually states it provides an email service?

I've been online for 25+ years: at first with demon, until they were bought by a bunch of soulless accountants; then with talktalk until Dido "security fiasco" Harding had to admit to a Commons Committee that she hadn't a clue how many customers had been hacked, then with virgin media until it was sold to the Yanks, then with the co-op.
All of these advertised an e-mail service and actually had one, so that my address changed when I moved.
This is the first time I've encountered an ISP which doesn't have its own e-mail service and also doesn't say so.

born_again

3rdman said:

km1500 said:

After the cooling off period you are tied into the contract. Returning the modem does not cancel the contract.

You therefore owe them 12 (24?) x the monthly fee.

Cancelling your DD means you will likely trash your credit file, maybe meaning you can't take out a contract in the future as you will fail credit checks

Pop will.more than likely get a ccj for the money

I see it differently.

Firstly, that their service is not as advertised: Their advert offers "a basic plan to get your e-mails" and not "a basic plan to get your e-mails using your current provider".
Secondly:

You have the right to cancel your purchase for a full refund from when you place an order until 14 days after it was delivered.

A Service is different.
Some companies will extend to 14 days after install. Others go by the letter of the consumer rights.

https://www.citizensadvice.org.uk/consumer/phone-internet-downloads-or-tv/cancelling-a-phone-tv-internet-or-mobile-contract/

non of the packages mention email included.

https://www.poptelecom.co.uk/broadband

None of the FAQ or support mention email?