Parking or Stopping?

nameavailable

Thanks (both) for those observations. 

One thing that bothers me is the 'no contract' angle.  I get that when a car park is concerned, where there are terms and conditions etc, but I'm not clear how it can apply in a 'no parking' situation which is simply prohibitive and therefore what sort of 'contract' could there actually be - implied or otherwise?

nameavailable

I did get a reply from NRP though:

Good Morning xxxxxxx

Thank you for your email.  I do sympathise with your parking issue but we only manage certain carparks on the Norwich Research Park site and unfortunately Rosalind Franklin Way is not managed by ourselves therefore out of my control.  There is a visitor carpark area at the Quadram building and I am trying to see if I can find a contact that you may write to but at the moment I have been unsuccessful in finding the right person that can deal with your query.

From your email I can see you do state that you parked in an incorrect area which did have signage albeit small, therefore from a parking management point of view you have illegally parked and they would issue a ticket however long you were parked there.  Tickets are issued at £60 initially which rise to £100 if they are not paid within the time limit stated on the ticket. This is how most carpark operators manage parking for companies and any appeals should be directed at the PCN details issued on the ticket itself.

I am sorry I am unable to help further.

Kind regards

xxxxxxxxxxxxx

So the plot thickens as far as who NPE is working on behalf of.

Should I write to NPE and ask them who their client is, so that I may send them a letter of complaint?

Coupon-mad

Nope because they won't tell you.

nameavailable

OK, thanks, though I'm surprised they are not obliged to tell you.

Anyway, I've just received a second 'final notice before formal legal proceedings' so perhaps they're gearing up for some real action?

Gr1pr

Nope, its a debt collector letter, it mentions 14 days and to pay debt collectors , CIS 

An LoC gives 30 days, not 14 , and is mentioned near the bottom 

On a side note, there was no illegal parking, wrong statement , no laws were broken, but maybe it was trespassing. !

NPE are a private parking company, so definitely not anything illegal 

KeithP

Don't know why you have shown us that second 'final' notice.

Earlier this week you showed us an identical notice and on 21 May at 4:52PM I gave you guidance on how to deal with it.

nameavailable

Just posted it for completeness really so people could see they send out multiple "Be advised this is my final time of writing to you . . ." letters.  The first was 10th May the second was 21st May.

As advised I've ignored them.

Thorndorise

nameavailable said:

OK, thanks, though I'm surprised they are not obliged to tell you.

Anyway, I've just received a second 'final notice before formal legal proceedings' so perhaps they're gearing up for some real action?

As others have stated, you can ignore this...

As it can clearly be proven the signage is inadequate to allow a charge to be made, this nullifies the first point they have made above that the client has follow all requirements of the Code of Practice (their own of course), nonetheless not followed.

nameavailable

OK, I've now received a Letter Before Claim from NPE as follows:

I've re-read the Newbies info to refresh my memory and understand that, having ignored all the previous letters, I now need to respond to this one but am a bit confused about how best to do this.

Also, according to the Newbies thread, a 'real' LBC will include forms to fill in but I've only received the letter above so does that mean this is just another scare tactic?  In which case do I ignore or do I reply?  But the letter does mention 30 days, which sems to imply it is 'real'.  Also, it refers to forms that can be requested, so perhaps they want a reply online,except the link they give to the Pre-Action Protocol required by the courts doesn't work, so that's something else I'm now worrying about.

If I do reply, the newbies advice states 'do not send a letter', implying to use email but I have no email address and I know how easy it is for email to end up in a 'non-account' or received by an irrelevant person who just deletes it!  Also, the advice is to deal with the solicitors but my LBC has been sent by NPE so presumably I should contact them, but their letter says DO NOT contact them and only go through their agent, Credit Investigation Services, whose previous letters I've been advised to ignore!  or perhaps I should ignore this letter if it is not a 'real LBC?

Apologies if I've missed something but I'm in a bit of a muddle and having a mild panic!  I appreciate it must be frustrating for the experts here to be asked things time and again but this is all new to me (and most 'victims' I guess) and it's not easy to be relaxed about threatening letters!

Umkomaas

Yep, another attempt at pulling the wool over your eyes. You could respond with the LBC reply from the NEWBIES FAQ Announcement, second post and require them to place the issue on hold for 30 days*, or simply ignore it. Then just wait to see their next move. 

* Leave the response until just before 30 days from the date of the LBC, then hit them with the 30 days hold requirement.