Maxjet Gone Bust

stoneman

fitorbust wrote: »

To add insult to injury they have also deducted the Loyalty points from this transaction.

I am so annoyed.

I am almost speachless!!
So, whenever you take something back to the shops, you expect to be able to keep your bonus points as well???

stoneman

magpie49 wrote: »

Hurray, I got a letter today from M&S Money to say that my credit card is being credited with £1574 for the two Maxjet flights to Vegas that never happened over the New Year.
I first rang M&S on 27/12/07 and then got a (shabby) letter and form to complete and return to them on 7/1/08.
The experience of dealing with M&S Money has been very disappointing and I was unimpressed with how the (overseas) call centre handled my calls. It gave me no confidence that anything was being done (no call reference etc) until I received the first letter/form and the letter today wasn't user friendly and was badly written yet you'd think this would be a standard procedure??
So, once the credit is used up I'll be giving the M&S card a rest and using my other two cards instead.
btw, it is M&S Mastercard.
Good luck to everyone else who is still chasing refunds........

So, in less than a month you have received, (or have been guaranteed) your money back. The CC companies have in fact 45 days in which to deal with these type of issues, so I think you did pretty well. You should be thanking them, but of course, some people are never satisfied.
I know, why don't you ring them and ask for some form of compensation because of your 25 day wait. :rolleyes:

PandaPants_2

stoneman wrote: »

I am almost speachless!!
So, whenever you take something back to the shops, you expect to be able to keep your bonus points as well???

I could make a fortune out of Boots if this was allowed! :rotfl: Spend £1000, then take all the stuff back and keep the points. :rotfl: :rotfl:

nottmgal

Just thought I'd let you all know that I have finally had confirmation from my credit card company that they are giving me a refund for the unused part of my fare.

I think I'm one of the few on here who was stuck in the US and paid for an alternative flight back, making the whole refund thing a bit more tricky.

So to anyone else who was in the same position as me and is waiting for a refund - keep the faith!:j

LevDaFish

fitorbust wrote: »

I have just had a very legalese letter from M&S Money saying they have credited my account with the flight money, but if my claim proves that this is a valid transaction (i.e. they are not bankrupt??????) they reserve the right to take the money back.

To add insult to injury they have also deducted the Loyalty points from this transaction.

I am so annoyed.

I made this purchase in good faith, and have lost my holiday to Las Vegas, and they are so pernickety as to remove the Loyalty points!

I have rung them to let them know how I feel, and one of the supervisors will be ringing me back within the hour.

I know that as the money has been refunded they are within their rights to do this but is seems very petty to me.

My points account is now minus 500! So when I close this account, as I proboably will if they refuse to reverse this decision, how will they get these points back?

They have not exactly been pleasant and helpful during this process, and as I pointed out to the girl I spoke to this morning, they are legally obliged to refund my money under the credit card protection, to which she reluctantly agreed with me.

Not a good experience Mr M&S!

How upsetting it must be to have lost the 500 loyalty points. To think I was worrying about the small matter of waiting to hear from Halifax non-fraudulant investigations dept who are looking into refunding me almost £1,600 I paid on my Visa Debit card. It could take upto 3 months I have been told and I cannot directly speak to the department concerned as they don't take calls but they will write to me once someone is dealing with my claim, and this was all after Halifax initially told me I couldn't get the money back from them.

kelley7

Just a quick thank you to all of you who have posted on this board and given sound advice for obtaining a refund.

I am pleased to say that after contacting Barclays, i have now received a full refund on my debit card.

Thanks

K x:T

brijac

Hi - was your card a visa with Barclays bank. Mine is with the Halifaz and I am anxious to hear from anyone who has a refund on the DEBIT card. thanks for your posring Brijac(Brian)

luckydonut

AMAZING MBNA UPDATE!

Although MaxJet have filed for bankruptcy, they are not yet in liquidation and so MBNA still won't process a refund until after my flight date has passed.

At least the transaction is in dispute now, for what good that does me when I've already paid the balance in full.

Is it worth filing a claim under the CCA yet or will this same "not quite bankrupt yet" defense work against me? The supervisor told me they would defend the claim, stating that they were already working to get me a refund and that I was just impatient!

I got through to a supervisor after the first girl told me that "it's not that I can't explain it to you, it's that you can't understand it". I think they did good by keeping me on hold for 5 minutes to calm down...

Does anyone know how to find out the status of the MaxJet bankruptcy so I know the minute they are actually liquidated?

luckydonut

FWIW I called the Financial Ombudsman and they are writing a formal complaint for me. Extremently helpful.

moonrakerz

luckydonut wrote: »

FWIW I called the Financial Ombudsman and they are writing a formal complaint for me. Extremently helpful.

I don't know if you have had a good look at the FO site. He has made card issuers pay compensation to card holders in the past where the card issuers have tried to delay pay outs by invention spurious unnecessary requirements.
The e-mail from Maxjet said :- "that our service to you was not delivered nor will be delivered" (My underlining)
That is all they need to refund your money.