Uber won't close my account over "debt"

photome

What difference to you does it make who delivers your order ?  Did you eat the food ? If so you owe the money.

sheramber

WhosWho said:

km1500 said:

yes, pay the debt you owe.

Tell me how it is a debt? 
Assuming you have even read what I wrote. 

What you wrote is thast you claimed the cost of your oder backbecause they won't guarantee who will deliver your oder and in what vehicle.

As per 50% of the time the person that delivers the food is neither the person they say it'll be or in the vehicle they say. It might just be me, but it annoys me greatly. Who are they giving my details to? They don't know. I messaged them asking what they'll do about it and they ignored me.

They will give the order to whoever is delivering orders in your area, at that time.

I am sure your name and address, or what you order to eat  is not private, secure information.

WhosWho

It's clear I'm the only one in this camp.

But, whether you agree with the refund or not... the bottom line is I raised a dispute with PayPal and it was awarded in MY favour. It's as simple as that. Its irrelevant what the refund was for. PayPal have their own process for dealing with refunds etc in their terms and conditions and they sided with me, whether you like it or not.

The issue is now Uber are demanding the money back and they have no entitlement to do so. But as I'm not paying them back they are refusing to close my account.

I was just curious to whether anyone has been in the same position.

Uber have a duty to look after my sensitive and personal data and by giving it to random people they are not fulfilling their duty. Clearly you guys aren't aware that someone creates an account as a delivery driver and then that account just gets passed around mates so that everyone uses the account on a 24/7 basis. 

On a side note, a company can only hold your information for as long as necessary. I have asked they delete all information and they are refusing. They do have a right to withhold my information if they want to take me to court to reclaim a debt,  but that doesn't effect the deletion of an account. I have actually told them I am fine for them to take me to court,  but they need to actually do that if they are going to retain all of my information. 

For a forum that is meant to be based on consumer rights it's been a strange response so far. Don't let your actual consumer rights be clouded by the fact you may have a different moral viewpoint to myself. They are 2 different things and my moral views "don't affect my statutory rights" 😘

user1977

WhosWho said:

The issue is now Uber are demanding the money back and they have no entitlement to do so.

No, they are entitled to do so. The fact the Paypal transaction has been reversed does not affect whether or not they're entitled to be paid by you.

Aylesbury_Duck

I didn't ask about your moral views, I asked if you'd received the order and eaten it.  Pretty straightforward questions that are pivotal to the situation, but if you'd prefer to wriggle away from answering them, no one can fully advise you on your rights.

And you're wrong on the PayPal front.  They're not the authority here.  They've refunded you, but if Uber has evidence that you accepted the order (and presumably ate it, although you have avoided answering that question) then I'm afraid you owe them, no matter what you think your rights are.  I don't expect them to chase the paltry amount, but the fact is that it remains a debt until and unless they write it off, whether you like it or not.  See plenty of threads where a chargeback has been contested, for example.

WhosWho

user1977 said:

WhosWho said:

The issue is now Uber are demanding the money back and they have no entitlement to do so.

No, they are entitled to do so. The fact the Paypal transaction has been reversed does not affect whether or not they're entitled to be paid by you.

I think you'll find the user agreement between Uber, PayPal and myself resolves a lot of that.

However, as I mentioned they HAVE to take me to court if they want paying. They can't just hold on to my information just because. They can retain them if they are actually going to take formal proceedings though and I'm fine with that.

goldieandblackie

I think you need to get out more and stop ordering Uber Eats and yet you have devoted all this time to moan about £16.00, get a life and move on.

km1500

you can ask Paypal to reverse a transaction in the same way as you can do a charge back on a debit card for example

PayPal will do that just the same as a card will do that and put the money back into your account

however this does not in any mean you are in the right or that you do not owe the merchant any money

all that means is that the merchant has had their money taken back from them and you still owe the debt

WhosWho

goldieandblackie said:

I think you need to get out more and stop ordering Uber Eats and yet you have devoted all this time to moan about £16.00, get a life and move on.

Doesn't take much time. This happened back in April. I dip in and out, for example when I'm on a train like today I might make a post.

I don't use Uber eats cheers. I can't anyway as the account is blocked, unless I pay £16 - there's a story behind that £16 if you have 5 mins to listen?

If its only £16 and trivial though, perhaps you can pay it?

Aylesbury_Duck

WhosWho said:

user1977 said:

WhosWho said:

The issue is now Uber are demanding the money back and they have no entitlement to do so.

No, they are entitled to do so. The fact the Paypal transaction has been reversed does not affect whether or not they're entitled to be paid by you.

I think you'll find the user agreement between Uber, PayPal and myself resolves a lot of that.

However, as I mentioned they HAVE to take me to court if they want paying. They can't just hold on to my information just because. They can retain them if they are actually going to take formal proceedings though and I'm fine with that.

You're fine with it?  You began by saying they were really getting on your nerves and you wanted tips. 

You've argued with everyone who's posted tips, have decided what your rights are and that everyone else is wrong, so I'm really not sure why you posted at all?  Very odd.