Uber won't close my account over "debt"

WhosWho

Hi all,

Uber are really getting on my nerves over this.

So essentially, I had an Uber Eats delivery back on the 16th April 2023 for £16.24 (after discount).

As per 50% of the time the person that delivers the food is neither the person they say it'll be or in the vehicle they say. It might just be me, but it annoys me greatly. Who are they giving my details to? They don't know. I messaged them asking what they'll do about it and they ignored me.

I then raised a complaint through PayPal and said I want a full refund as compensation. Uber Eats didn't reply to PayPal after a month or so and therefore PayPal refunded me the full amount. Happy days.

I have then looked on my Uber Eats account and there is an outstanding balance for that amount. I complained and they said that I need to pay it back as I had an unauthorised refund that goes against their terms and conditions. Well it will apply with PayPals terms and conditions and if they are accepting PayPal, they are accepting PayPals terms and conditions.

Anyway, decided I'd just delete my account then and it transpires you can't delete the account with an outstanding "debt". Whenever I message them they simply say they'll delete my account if I pay the money back.

I tried emailing the ceo email hoping someone from the staff office will deal but even they ignored me (the only time I've never had a reply).

Has anyone got any tips?

Cheers

km1500

yes, pay the debt you owe.

WhosWho

km1500 said:

yes, pay the debt you owe.

Tell me how it is a debt? 
Assuming you have even read what I wrote. 

MorningcoffeeIV

It's a debt because it's an outstanding amount that you owe.

Paypal doesn't override the contract between you and Uber.

If you want to dispute the debt, you will need to do so directly with Uber. If they disagree, then they may seek action to recover the debt.  It's up to you how much effort you - and they - want to put into avoiding the debt.  It may be that nothing more comes of it, but that your account will just remain in arrears.

user1977

WhosWho said:

km1500 said:

yes, pay the debt you owe.

Tell me how it is a debt? 

Tell us on what legal basis they're required to pay you £16.24 "compensation".

[Deleted User]

Just pay the debt. If you don’t like the service stop using them. Quite simple really. Hardly a serious issue.

pallyman

So you returned the order or did you eat it.

CliveOfIndia

WhosWho said:

I then raised a complaint through PayPal and said I want a full refund as compensation.

Compensation for what - the fact that your order was delivered by a different person to the one you were expecting ?  I don't see how you have any valid basis for a claim based on that fact.  As such, assuming you accepted the delivery then you still owe Uber the money.

Apologies if I've misunderstood, but I'm struggling to understand your reasoning here.

la531983

Another vote here for "you owe the money, pay it". Could have been the Pope delivering the food, dont see why it matters. 

mr_stripey

WhosWho said:

Hi all,

Uber are really getting on my nerves over this.

So essentially, I had an Uber Eats delivery back on the 16th April 2023 for £16.24 (after discount).

As per 50% of the time the person that delivers the food is neither the person they say it'll be or in the vehicle they say. It might just be me, but it annoys me greatly. Who are they giving my details to? They don't know. I messaged them asking what they'll do about it and they ignored me.

I then raised a complaint through PayPal and said I want a full refund as compensation. Uber Eats didn't reply to PayPal after a month or so and therefore PayPal refunded me the full amount. Happy days.

I have then looked on my Uber Eats account and there is an outstanding balance for that amount. I complained and they said that I need to pay it back as I had an unauthorised refund that goes against their terms and conditions. Well it will apply with PayPals terms and conditions and if they are accepting PayPal, they are accepting PayPals terms and conditions.

Anyway, decided I'd just delete my account then and it transpires you can't delete the account with an outstanding "debt". Whenever I message them they simply say they'll delete my account if I pay the money back.

I tried emailing the ceo email hoping someone from the staff office will deal but even they ignored me (the only time I've never had a reply).

Has anyone got any tips?

Cheers

it probably is just you. Who cares who delivers your order?

Assuming you received the food then you should pay up and if it bothers you that much, don't use them again.

Aylesbury_Duck

Two questions:

Was the food delivered?
Did you eat it?