Uber won't close my account over "debt"

born_again

Jumblebumble said:

born_again said:

WhosWho said:

It's clear I'm the only one in this camp.

But, whether you agree with the refund or not... the bottom line is I raised a dispute with PayPal and it was awarded in MY favour. It's as simple as that. Its irrelevant what the refund was for. PayPal have their own process for dealing with refunds etc in their terms and conditions and they sided with me, whether you like it or not.

The issue is now Uber are demanding the money back and they have no entitlement to do so. But as I'm not paying them back they are refusing to close my account.

I was just curious to whether anyone has been in the same position.

Uber have a duty to look after my sensitive and personal data and by giving it to random people they are not fulfilling their duty. Clearly you guys aren't aware that someone creates an account as a delivery driver and then that account just gets passed around mates so that everyone uses the account on a 24/7 basis. 

On a side note, a company can only hold your information for as long as necessary. I have asked they delete all information and they are refusing. They do have a right to withhold my information if they want to take me to court to reclaim a debt,  but that doesn't effect the deletion of an account. I have actually told them I am fine for them to take me to court,  but they need to actually do that if they are going to retain all of my information. 

For a forum that is meant to be based on consumer rights it's been a strange response so far. Don't let your actual consumer rights be clouded by the fact you may have a different moral viewpoint to myself. They are 2 different things and my moral views "don't affect my statutory rights" 😘

Just the same as card payment chargebacks do. But that does not stop the retailer still claiming they are not owed the money as they did not dispute with PP on the issue.

PayPal & banks work under their own rules. Which are not the same as consumer rights. They are additional & have no link to them, just the same as they do not stop a retailer from chasing you.
So I sorry to say, but using PP T/C does not stop retailer from enforcing the debt.

While they are unlikely to take it to court, they can make life hard for you. They could mark your credit history with a unpaid marker, they could employ a debt co to chase for the debt.

I'm wondering under what basis you disputed this with PP?
Given you have not mentioned you did not receive the food & the reason on not knowing who is going to deliver, is not a valid basis for a dispute. 
So would have a guess that you have not told PP the truth on the dispute. Which again could backfire if Uber went back to them.
Banks & the likes of PP do not take kindly to people not telling the truth to claim money back, as it is a breech of trust. Usual result is closure of account & is severe cases a CIFAS marker for fraud.

Can I just clarify that you are suggesting that Uber can unilaterally mark credit files?

If they get a CCJ. Then YES
Might be able to do it other  ways as well over debt, but something I would be sure on.