Problems using Santander Banking App

gsmh

eldestofthree said:

I did not want a sample of my voice on their system he told me I had no choice , is that true can they force us to use it ?

Maybe get yourself a tinfoil hat? I hear they are very good in situations like this.

MikeJXE

gsmh said:

eldestofthree said:

I did not want a sample of my voice on their system he told me I had no choice , is that true can they force us to use it ?

Maybe get yourself a tinfoil hat? I hear they are very good in situations like this.

Santander have had a sample of my voice is my password for months

`I can't see what the problem is TBH

GeoffTF

gsmh said:

eldestofthree said:

I did not want a sample of my voice on their system he told me I had no choice , is that true can they force us to use it ?

Maybe get yourself a tinfoil hat? I hear they are very good in situations like this.

I registered for Voice ID yesterday. It was not compulsory. Our conversations are recorded when we talk to a bank anyway. I do not see a problem. Of course I want the bank to be able to identify me reliably.

carly

pridehappy said:

Try logging in on online banking, to see if it’s just an account issue. Then, try deleting the app and reinstalling. If it still won’t work, just contact Santander internet banking support.

That's exactly what I did do..... I could log in once and then had the same old problem. Any fix was only temporary

MikeJXE

carly said:

pridehappy said:

Try logging in on online banking, to see if it’s just an account issue. Then, try deleting the app and reinstalling. If it still won’t work, just contact Santander internet banking support.

That's exactly what I did do..... I could log in once and then had the same old problem. Any fix was only temporary

What phones are you using ?

Are they up to date with the latest OS ?

Are they old ? 

I'm using Apple iPhone 12 mini and never once had a problem

pridehappy

carly said:

pridehappy said:

Try logging in on online banking, to see if it’s just an account issue. Then, try deleting the app and reinstalling. If it still won’t work, just contact Santander internet banking support.

That's exactly what I did do..... I could log in once and then had the same old problem. Any fix was only temporary

Did their online banking help desk provide any more advice? 

carly

pridehappy said:

carly said:

pridehappy said:

Try logging in on online banking, to see if it’s just an account issue. Then, try deleting the app and reinstalling. If it still won’t work, just contact Santander internet banking support.

That's exactly what I did do..... I could log in once and then had the same old problem. Any fix was only temporary

Did their online banking help desk provide any more advice? 

Nope, they denied they had a problem,,  and said that nobody else had complained and then wished me a nice day.

carly

MikeJXE said:

carly said:

pridehappy said:

Try logging in on online banking, to see if it’s just an account issue. Then, try deleting the app and reinstalling. If it still won’t work, just contact Santander internet banking support.

That's exactly what I did do..... I could log in once and then had the same old problem. Any fix was only temporary

What phones are you using ?

Are they up to date with the latest OS ?

Are they old ? 

I'm using Apple iPhone 12 mini and never once had a problem

MikeJXE said:

carly said:

pridehappy said:

Try logging in on online banking, to see if it’s just an account issue. Then, try deleting the app and reinstalling. If it still won’t work, just contact Santander internet banking support.

That's exactly what I did do..... I could log in once and then had the same old problem. Any fix was only temporary

What phones are you using ?

Are they up to date with the latest OS ?

Are they old ? 

I'm using Apple iPhone 12 mini and never once had a problem

I'm using a year old samsung S22 with the latest software.

molerat

Not had any problems on my couple of years old Android 11 Motorola.  Any glitch is simply close app and try again.  Am running both the old and Pilot beta app, you keep both.  Don't like the new one, the screen keeps refreshing and several clicks required to do simple tasks when one would suffice, absolutely awful programming.

where_are_we

If I can`t log on I have to switch my phone off and on again which isn`t satisfactory. Santander are giving users a chance to trial a new version of their App. Has anyone tried this yet? I wonder if it will solve my problem?