Uber cleaning fee question

Valli

Presumably the Uber driver knows her address?  Tell them to claim it from the passenger!  

molerat

My local council licenced taxi cab published fouling charge is £200.

powerful_Rogue

Valli said:

Presumably the Uber driver knows her address?  Tell them to claim it from the passenger!  

Why would they do that when the contract is with the OP?

BethRobinson

molerat said:

My local council licenced taxi cab published fouling charge is £200.

What does that have to do with Uber?

Grumpy_chap

BethRobinson said:

molerat said:

My local council licenced taxi cab published fouling charge is £200.

What does that have to do with Uber?

I think that has relevance in the sense of assessing the reasonableness of the cleaning fee charged by UBER.

PHK

Two points:

Vomit is acidic and will at best take the colour out of leather. At worse it will be ruined.

If you find someone passed out you call an ambulance! You never leave them alone or somewhere with someone you don't know.

born_again

BethRobinson said:

molerat said:

My local council licenced taxi cab published fouling charge is £200.

What does that have to do with Uber?

Part of the OP's issue was the carge.

However, looking at their site, it is unclear how they distinguish the fee. A "significant" charge (their highest fee) apparently runs from £50 - £110. 

So put's uber unfair charge in a new light.

user1977

BethRobinson said:

molerat said:

My local council licenced taxi cab published fouling charge is £200.

What does that have to do with Uber?

It gives a useful indication of the going rate for vomiting in a taxi. And I've never heard of a "proper" taxi driver having to evidence their costs, they can charge whatever is on the council-approved tariff.

(though that seems to vary quite a bit - having checked my own local rates, Edinburgh allows "up to £50")

sparkyrob

Thanks for all of the responses. For those asking about the woman's condition, she was just very drunk but in a state to provide her address. A doctor actually passed by with two friends while we were trying to get a taxi, checked her out, and said that she was inebriated and didn't need hospitalising. 

Interestingly, after asking Uber to provide a link to their fee table (which I assume should be published, otherwise how would anyone know what they may be charged and under which circumstances?), they have ignored the request and instead refunded me £20 on the bill, despite stating multiple times that they wouldn't adjust the charge. I'm unsure if this is a "please go away and stop asking awkward questions" payout. It certainly feels like it. I am continuing to press for transparency about this whole process.

I've written to the woman to ask her to repay the cost, but I am fully prepared for them not to reply. 

Sarahemm

My son was sick in the back of an Uber and my daughter had booked it in her name. The few is for cleaning and the fact the driver cannot pick up anyone else that night. Luckily the guy didn't report it correctly and my daughter never got charged. She went into her house and cleaned it up before he could take photos as proof. Poor man I felt so sorry for him and was furious with my son. He hasn't drank alcohol since !