My DRO application has been submitted now what.

fatbelly

Sweet_Treats said:

I am losing the will to live!
I have spoken to the DRO Unit today. They are saying its the Stoke branch now that are dealing with my case, they gave me a number to call, called it its a dead line. So I called them back explained that the number they gave me is just a deadline, given another number, called that 4 times after listening to there music for 10mins or so I then get told sorry we are closed and cut off!
So this week I have spoken to at least 5 different people and emailed and spoken to my caseworkers office 6 times this week and still none the wiser who actually has my case or who is dealing with it.
I have just sent an email to the DRO Unit and my caseworkers office but not holding my breathe!
Is it to early for a very strong drink or 2!!!

That sounds fairly typical.

I'm a bit out of date.  CA  has now changed the name to the DRO Hub. 

Is that who you are with?

• email -  info@drohub.org.uk

• phone - 01913 726696

Sweet_Treats

@fatbelly

Y.es, My caseworkers are based in Gwent office. They were the ones who I sent all my information over to who were dealing with my case. Called for an update -was told to ring a number it was another CAB office, who informed me they are not dealing with my case. So contacted my caseworkers office again to be told contact the DRO Unit. I have spoken to them they told me to call Stoke office. The details you have above are who I have spoken to this morning who told me its the Stoke office which is a CAB number 0808-2787876. The first number they gave me was a deadline for stoke 0344-444111.

fatbelly

2787876 does seem to be the right number for Stoke. Also

advice@casns.org.uk

Sweet_Treats

@fatbelly

They told me it as correct but when you call it its a deadline. 
Thanks for replaying.

Sweet_Treats

Morning Guys,

I am having a nightmare with Klarna. They are refusing to give me my account number.
First off they asked why I needed it. Then told me I don't have an account number only transaction numbers.
I have contacted them via chat and I have phoned them all they keep saying is someone from their Specialist Team will contact me within a few days but not had any contact and now saying they don't know how long it will be before they do contact me.
I have now paid my £90 for my DRO but CAB are asking me for the Klarna account number so they can proceed but I keep telling them they are not giving me that information.
Can anyone advise please,
Thank You.

sourcrates

That`s true, you don`t have an account number with Klarna.

Give IS the individual transaction numbers instead.

Sweet_Treats

@sourcrates
The IS came back to me this evening to ask for the transaction numbers which I have now given them.
Thank you for replying,

Sweet_Treats

Hi Guys,

I’ve been informed that someone is going to be calling me tomorrow who states that they have been appointed as the Approved Intermediary for my debt relief order. 

Can anyone advise on what the call will entail and will I need all my information I’ve already given them on hand for this call? 

Thanks in advance guys. 

sourcrates

Sweet_Treats said:

Hi Guys,

I’ve been informed that someone is going to be calling me tomorrow who states that they have been appointed as the Approved Intermediary for my debt relief order. 

Can anyone advise on what the call will entail and will I need all my information I’ve already given them on hand for this call? 

Thanks in advance guys. 

Honestly, the whole process seems to have taken a backward step since I did my DRO.

It was signed, sealed and delivered within 4 days, you`ve been waiting over two months.

Aside from wanting to know your shoe size or your TV viewing habits, I have no idea.

Sweet_Treats

@sourcrates

I had my first appointment with CAB 18th September so yes a long time indeed! Each time they have contacted me I have sent over all information the same day. I’m hoping tomorrow is nearing the end and I can move forward. I wish mine had been within 4 days my stress levels have been through the roof! 

Thank you for your help, very much appreciated.