General Discussion and Whimsical Banter

masonic

Bridlington1 said:

It seems I'm doing well for complaints lately.

Manchester BS decided to stop accepting payments into my regular saver and rainy day saver last month until I provided them with proof of address and ID, which I quickly did before failing to inform me that they also needed 3 months of bank statements from my nominated account as well.

I made a complaint to Manchester BS regarding this and they've given me £25 as a gesture of goodwill for their delays which they blamed on them rolling out a new process at their end.

That takes me to a nice round £100 in complaints this month.

I'd love to know their reasoning behind needing 3 months of statements. Are they planning to offer you a mortgage at the end?

Bridlington1

masonic said:

Bridlington1 said:

It seems I'm doing well for complaints lately.

Manchester BS decided to stop accepting payments into my regular saver and rainy day saver last month until I provided them with proof of address and ID, which I quickly did before failing to inform me that they also needed 3 months of bank statements from my nominated account as well.

I made a complaint to Manchester BS regarding this and they've given me £25 as a gesture of goodwill for their delays which they blamed on them rolling out a new process at their end.

That takes me to a nice round £100 in complaints this month.

I'd love to know their reasoning behind needing 3 months of statements. Are they planning to offer you a mortgage at the end?

The reason they gave in the complaint resolution email was:

following an internal review and for enhanced due diligence we subsequently requested additional documentation: two further Bank Statements to cover a 3-month period.

For context when asked for proof of ID and address originally I'd sent them a scan of my passport and two bank statements, one of which was from my nominated bank account. I didn't hear from them for about a fortnight barring an email to say they'd received my documents and were reviewing them so chased them and this is when they asked for the 3 months of bank statements.

They said the thing that had originally triggered them wanting proof of ID and address was a letter they sent to me getting returned to them, which seems odd as I had received a letter from them shortly before to authenticate my nominated account.

masonic

Very bizarre. If someone else can produce one of your recent bank statements at will, chances are they'd be able to produce three.