Am I missing something with Halifax Rewards?

B0bbyEwing

So for however long it was, I paid £500 & I got my £5. No problem.

I'd been having a feeling something wasn't quite right with my Halifax accounts (I don't keep too close a tab on them) & now I've seen it's not been right for a while.
Around 2-3 months ago I noticed that I hadn't received £5 for the month. I took a look & I should've renewed the reward - which I did for each & every account I manage. Job done ... so I thought.

Earlier this month I even took a look at "Track your rewards extra" .... which said I was on track to get the £5 for spending £500.

Thing is, I haven't received £5 since June. 

I have 3x accounts with Halifax. £2000 goes in to #1 from an external source, then to Halifax #2 then to Halifax #3, back to source. I know the requirement is only £1500 but for the banks I'm with, £2000 is the top requirement (Lloyds) so that gets put through everything.
The £500 is met through NS&I.
I stay in credit.

Is there some missing/changed criteria that  I'm just not grasping which is causing me to not get my £5 reward?

SamDude

Pretty sure the Halifax to Halifax transfers don't count as 'external' payments?

OK yes they do (I've learned something to make my cash carousel easier going forward)

35har1old

B0bbyEwing said:

So for however long it was, I paid £500 & I got my £5. No problem.

I'd been having a feeling something wasn't quite right with my Halifax accounts (I don't keep too close a tab on them) & now I've seen it's not been right for a while.
Around 2-3 months ago I noticed that I hadn't received £5 for the month. I took a look & I should've renewed the reward - which I did for each & every account I manage. Job done ... so I thought.

Earlier this month I even took a look at "Track your rewards extra" .... which said I was on track to get the £5 for spending £500.

Thing is, I haven't received £5 since June. 

I have 3x accounts with Halifax. £2000 goes in to #1 from an external source, then to Halifax #2 then to Halifax #3, back to source. I know the requirement is only £1500 but for the banks I'm with, £2000 is the top requirement (Lloyds) so that gets put through everything.
The £500 is met through NS&I.
I stay in credit.

Is there some missing/changed criteria that  I'm just not grasping which is causing me to not get my £5 reward?

It's always been that £1500 has to come from a outside source and not from internal transfer.Had you set them up as standing orders and Halifax has only become aware that they where being transferred from a internal source 
Have you been charged the £3 fee?

Catplan

35har1old said:

B0bbyEwing said:I

So for however long it was, I paid £500 & I got my £5. No problem.

I'd been having a feeling something wasn't quite right with my Halifax accounts (I don't keep too close a tab on them) & now I've seen it's not been right for a while.
Around 2-3 months ago I noticed that I hadn't received £5 for the month. I took a look & I should've renewed the reward - which I did for each & every account I manage. Job done ... so I thought.

Earlier this month I even took a look at "Track your rewards extra" .... which said I was on track to get the £5 for spending £500.

Thing is, I haven't received £5 since June. 

I have 3x accounts with Halifax. £2000 goes in to #1 from an external source, then to Halifax #2 then to Halifax #3, back to source. I know the requirement is only £1500 but for the banks I'm with, £2000 is the top requirement (Lloyds) so that gets put through everything.
The £500 is met through NS&I.
I stay in credit.

Is there some missing/changed criteria that  I'm just not grasping which is causing me to not get my £5 reward?

It's always been that £1500 has to come from a outside source and not from internal transfer.Had you set them up as standing orders and Halifax has only become aware that they where being transferred from a internal source 

I disagree, I do as op does, transfer into Halifax reward 1 from external then to reward 2, then reward 3, I pay by debit card to mynybs accounts from all three, I get £5 reward on all three and I’ve just checked and it’s showing as on track again this month.

checked t’s and c’s nothing about external accounts mentioned here either
https://www.halifax.co.uk/assets/pdf/bankaccounts/pdf/banking-offers-guide.pdf

Over62

My OH and I have 5 accounts between us.  £2500 goes in to one of the accounts from external sources and is juggled around all the accounts by internal transfers.  Each account ends up with having had £1500 transferred into it and £500 remains in each one, ready for the debit card transactions.  I have always done this and receive the reward on each account every month, without any problems.  

WillPS

SamDude said:

Pretty sure the Halifax to Halifax transfers don't count as 'external' payments?

Any deposit is fine for Halifax and Lloyds (and BOS, I presume), even a transfer from another account.

Obviously it doesn't satisfy the debit card spend criteria, although I have read if you have a Halifax credit card and pay it using your Halifax debit card details that works fine.

WillPS

35har1old said:

B0bbyEwing said:

So for however long it was, I paid £500 & I got my £5. No problem.

I'd been having a feeling something wasn't quite right with my Halifax accounts (I don't keep too close a tab on them) & now I've seen it's not been right for a while.
Around 2-3 months ago I noticed that I hadn't received £5 for the month. I took a look & I should've renewed the reward - which I did for each & every account I manage. Job done ... so I thought.

Earlier this month I even took a look at "Track your rewards extra" .... which said I was on track to get the £5 for spending £500.

Thing is, I haven't received £5 since June. 

I have 3x accounts with Halifax. £2000 goes in to #1 from an external source, then to Halifax #2 then to Halifax #3, back to source. I know the requirement is only £1500 but for the banks I'm with, £2000 is the top requirement (Lloyds) so that gets put through everything.
The £500 is met through NS&I.
I stay in credit.

Is there some missing/changed criteria that  I'm just not grasping which is causing me to not get my £5 reward?

It's always been that £1500 has to come from a outside source and not from internal transfer.Had you set them up as standing orders and Halifax has only become aware that they where being transferred from a internal source 
Have you been charged the £3 fee?

Source for this please? I can't see it in the terms and it certainly hasn't prevented my fiancée and I getting 6 or 7 £5 payments a month for the last few years.

WillPS

B0bbyEwing said:

So for however long it was, I paid £500 & I got my £5. No problem.

I'd been having a feeling something wasn't quite right with my Halifax accounts (I don't keep too close a tab on them) & now I've seen it's not been right for a while.
Around 2-3 months ago I noticed that I hadn't received £5 for the month. I took a look & I should've renewed the reward - which I did for each & every account I manage. Job done ... so I thought.

Earlier this month I even took a look at "Track your rewards extra" .... which said I was on track to get the £5 for spending £500.

Thing is, I haven't received £5 since June. 

I have 3x accounts with Halifax. £2000 goes in to #1 from an external source, then to Halifax #2 then to Halifax #3, back to source. I know the requirement is only £1500 but for the banks I'm with, £2000 is the top requirement (Lloyds) so that gets put through everything.
The £500 is met through NS&I.
I stay in credit.

Is there some missing/changed criteria that  I'm just not grasping which is causing me to not get my £5 reward?

Have you missed a renewal on your Reward Extras? You have to opt in on an annual basis. You will have been sent a renewal invitation at some point.

35har1old

WillPS said:

B0bbyEwing said:

So for however long it was, I paid £500 & I got my £5. No problem.

I'd been having a feeling something wasn't quite right with my Halifax accounts (I don't keep too close a tab on them) & now I've seen it's not been right for a while.
Around 2-3 months ago I noticed that I hadn't received £5 for the month. I took a look & I should've renewed the reward - which I did for each & every account I manage. Job done ... so I thought.

Earlier this month I even took a look at "Track your rewards extra" .... which said I was on track to get the £5 for spending £500.

Thing is, I haven't received £5 since June. 

I have 3x accounts with Halifax. £2000 goes in to #1 from an external source, then to Halifax #2 then to Halifax #3, back to source. I know the requirement is only £1500 but for the banks I'm with, £2000 is the top requirement (Lloyds) so that gets put through everything.
The £500 is met through NS&I.
I stay in credit.

Is there some missing/changed criteria that  I'm just not grasping which is causing me to not get my £5 reward?

Have you missed a renewal on your Reward Extras? You have to opt in on an annual basis. You will have been sent a renewal invitation at some point.

If you transfer £2000 to the first account then unto the second and the then third and then back to source where is the £500 x 3 debit card funding coming from.

B0bbyEwing

Thanks for the replies. 

Let me just say, the internal/external question is irrelevant in my situation. 

As I say, 2k comes in from external source & is then moved internally, so assuming the external people are correct then one of my accounts should get me £5.... But none of them do. 

Also, the internal/external thing is totally ignoring the fact that when I click on tracking my rewards it tells me there on the screen that I'm in line to get my £5 as I've met the criteria. 

@WillPS - yes I had, however that was 1)a few months ago which I rectified and 2) I still haven't had my £5 from it since. Oh and 3) I got no renewal reminder that I know of. Unless it went direct to the messages on the account which would be my fault as I don't check those. I do get occasional post from Halifax & it never came this way.
Either way, as I say, the reward tracker says I'm in line to receive my £5 for the month & payment was always 12th of the month and it hasn't happened since June. Looking at my history I've been meeting the criteria to my knowledge. 

I don't see a live chat feature with Halifax which is annoying. I hate getting on the phone but it's looking like the only option. I was hoping others had experienced the same & had a solution/explanation but looks like it's just me. 

MDMD

B0bbyEwing said:

Thanks for the replies. 

Let me just say, the internal/external question is irrelevant in my situation. 

As I say, 2k comes in from external source & is then moved internally, so assuming the external people are correct then one of my accounts should get me £5.... But none of them do. 

Also, the internal/external thing is totally ignoring the fact that when I click on tracking my rewards it tells me there on the screen that I'm in line to get my £5 as I've met the criteria. 

@WillPS - yes I had, however that was 1)a few months ago which I rectified and 2) I still haven't had my £5 from it since. Oh and 3) I got no renewal reminder that I know of. Unless it went direct to the messages on the account which would be my fault as I don't check those. I do get occasional post from Halifax & it never came this way.
Either way, as I say, the reward tracker says I'm in line to receive my £5 for the month & payment was always 12th of the month and it hasn't happened since June. Looking at my history I've been meeting the criteria to my knowledge. 

I don't see a live chat feature with Halifax which is annoying. I hate getting on the phone but it's looking like the only option. I was hoping others had experienced the same & had a solution/explanation but looks like it's just me. 

The chat is under support in the app