Lyca mobile

Football56

Hi am with lyca mobile and due to hearing difficulties especially on phone in tend to use Relay UK. I have just tried to use this on my mobile which requires prefix 18001 before telephone number and I receive a message saying no credit need to top up,however if I just dial out the number without prefix the number dials and rings through. Just wondering if using prefix 18001 affects credit. Anyone else experinced this problem

savergrant

Football56 said:

Hi am with lyca mobile and due to hearing difficulties especially on phone in tend to use Relay UK. I have just tried to use this on my mobile which requires prefix 18001 before telephone number and I receive a message saying no credit need to top up,however if I just dial out the number without prefix the number dials and rings through. Just wondering if using prefix 18001 affects credit. Anyone else experinced this problem

I would guess that you are signed up to a monthly bundle with inclusive calls so probably do not have a credit balance. It is possible that lyca do not include calls to a prefixed number in your allowance. Sadly the only way to find out for certain is to topup your balance and then make a few calls and see if your balance goes down.

PHK

I thought the prefix was used to call someone with hearing difficulties. A relayUK user would use the app or a text phone?

But calls to RelayUK are charged at standard network rate and not (usually) included in any bundles. I don't know if Lyca support the shortcode. 

savergrant

It looks as though there are two different services, according to ofcom;

"

How do I call someone who is hearing-impaired or speech-impaired?

Just dial the number they have given you. You don't need any special equipment.

If you used text relay to call hearing or speech-impaired people before the launch of NGTR, you may be used to dialling the prefix 18002 before the telephone number you were calling in order to bring a relay assistant in to the call.

This method will still work, but hearing and speech-impaired users can now be allocated a landline or mobile phone number, known as a TextNumber, which automatically brings the relay service in, so it is not necessary to dial the prefix.

You can find out more about TextNumbers below.

'

'Aled has a pay-as-you-go mobile deal. A £10 top-up lasts for one month and gives him 75 minutes, 500 texts and 250MB of data.

On Monday, Aled uses his smartphone to make a text relay call, reading the text on his laptop using Wi-Fi in a cafe. The call comes out of his 75 minute voice allowance.

On Tuesday, he makes a call from a landline, reading the text on his smartphone. The data used by the 'Next Generation Text Service' app to display the text comes out of his 250MB data allowance.'

I am hearing-impaired and/or or speech-impaired - how do I make a text relay call?

To make a text relay call, you need to dial 18001 followed by the telephone number of the person you are calling.

To use text relay on a device such as a smartphone or computer you also need to download the free app from www.relayuk.bt.com or from a marketplace such as Google Play or the App Store."

Islaymist

Although I'm a bit late to the party on this thread, other readers may like to know of my experiences with Lyca. I switched myself and my partner to Lyca in Feb 2024. We were using O2 via Sky and Tesco mobile. Despite researching extensively, and wanting no roaming fees using a trusted network I picked Lyca. In Europe the signal for browsing even at 2800ft up a ski mountain was excellent BUT at home not so good. If you like to actually talk to people on your phone then the call quality is very poor and drops in and out. EE's signal strength where I live in the Midlands is said to be good but I only ever get 1 sometimes 2 bars of signal strength on my handset. I've since learned that although they use EE, they don't get the full functionality due to some techie aspects that I am not familiar with. I'm going to cancel the two 12 month contracts and switch back to O2 on a really good deal from a comparison site. BEWARE.... cheap is cheap!!

PHK

Yes, they don't use all of the bands that EE have. Some EE MVNOs do use all the bands eg 1pMobile