Credit Card Issued to Incorrect Address

SieIso

Hi,

I requested a new American Express card as my old one was giving me trouble. It never arrived and when I contacted American Express it appears they have sent it and other documents to an incorrect address. They have looked into the matter and advised that their agent input my address incorrectly to their system and this caused the error. It's unknown how many documents were issued to the wrong address, American Express has said that they would like to offer some compensation for the breach and have asked me to decide on a figure. I have no idea what to suggest - can anyone help?

born_again

How long has it been going on?

SieIso

born_again said:

How long has it been going on?

According to their investigations, it has been going on since February 2022.

MSE_Laura_F

A couple of resources that might be worth looking at before replying to Amex, @SieIso:

• The ICO: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/
• Action Fraud: https://www.actionfraud.police.uk/

Please keep us updated. Good luck.

SieIso

American Express have just offered £100, is this a fair settlement?

sausage_time

Have you suffered any losses as a result of their error?

born_again

SieIso said:

American Express have just offered £100, is this a fair settlement?

Are you happy?

Given that you did not suffer any loss, till card did not turn up.

cymruchris

If you've suffered no 'actual' financial loss - that would seem fair to me.

Ozzig

Haven't some banks also added 12 months of identity fraud protection or the like in the past after they've sent customer details to the wrong parties ?