Asda Mobile terms & conditions .... frequency of top ups.

ButtersUK

Ta.

Can we agree that the Giff Gaff advice isn't 100% definitive there? And, to be sure 25p is quite a lot these days - it used to be 50 pence a minute in 2000 when we had Philips mobile phones that took up more space in your pocket.

And of all the myriad options at RWG I still can't see it spelt out that there's a plan wherein, you may well need to make maintenance calls every so often, but don't have to top up periodically - if there is then point me to it.

I must be thicker than I thought coz when I go to the section entitled Tesco LITE T's and C's it still doesn't tell me that I don't have to top up periodically, it rambles on with the usual generic terms that you know exist but never read . but doesn't tell me the practicalities of operating the plan an minimal cost.  I'll ring them.

I concede I'm making hard work of this. Anyone prepared to walk me through the bits I'm missing in order to achieve the aims set out earlier gets my appreciation and admiration.

alanjones60

Ive been with rwg since 2021,and your right it does not mention it. 
But since iv been with them,iv never been forced to top up. But iv got a lot of credit,when they did the double top up promoton a few months back.

And to keep the sim active you have to make a call or send a text every 3 months,otherwise it gets restricted,and you have to email them to lift the restriction

ButtersUK

alanjones60 said:

Ive been with rwg since 2021,and your right it does not mention it. 
But since iv been with them,iv never been forced to top up. But iv got a lot of credit,when they did the double top up promoton a few months back.

And to keep the sim active you have to make a call or send a text every 3 months,otherwise it gets restricted,and you have to email them to lift the restriction

All received, ta.

Whilst you were typing I was on the phone to Tesco Mobile PAYG Customer Service in Capetown,  South Africa.  I was lucky enought to get a really helpful fella with whom I had a cracking conversation for ten minutes or so.

He said the whole PAYG LITE thing was all about "simplicity" ... he said there aren't any specific LITE instructions to follow as such within the Terms and Conditions pages and he said it's just a simple acccount for light use / emergency use.

We speak now about Tesco PAYG  LITE.    They operate on O2, for better or worse. For me the reception in one or two local spots isn't the best (but it's good indoors)  but if I bought their SIM I'd know what I was in for.

The charges are fair enough with the basic calls being 8p. The other charges are easy to find and understand on their site.

You need to make three monthly account maintenance calls BUT they need only be MISSED CALLS , not necessarily actual chargeable calls ... and apparently even a Whatsapp call qualifies! He said after 6 months without the call the account is disconnected and the balance lost. Standard practice I think.

He said there's little to be gained by downloading the Tesco Mobile app.  He said simply buy the SIM for £1 from a Tesco store, activate it and charge it up (min £10) and do nothing apart from make the missed calls every three months. He said there are three types of PAYG and three types of PAYG SIM card if you go to the store and IF they haven't got the LITE version then get one of the other two and ring them (4444) and they'll convert it to a LITE type over the phone.

The bloke was a real credit to the company.

savergrant

Rwg t&c's;
You must make an outbound call or text in any 90-day period for your SIM to remain active. If you don't do this, the SIM will enter a restricted state which means you will only be able to receive inbound calls and texts. If this happens you can contact our customer service team to reactivate the SIM. If you do not make at least one chargeable call or send one chargeable SMS/MMS every six months (in either case that results in a charge against your Account or a deduction from the credit or bundle allowance recorded against your Account), then we may terminate this Agreement by giving you 30 days’ notice in writing that your Account will be closed and your SIM Card deactivated. If we send you such a notice, we will close your Account and deactivate your SIM Card at the end of the 30-day period.

ButtersUK

savergrant said:

Rwg t&c's;
You must make an outbound call or text in any 90-day period for your SIM to remain active. If you don't do this, the SIM will enter a restricted state which means you will only be able to receive inbound calls and texts. If this happens you can contact our customer service team to reactivate the SIM. If you do not make at least one chargeable call or send one chargeable SMS/MMS every six months (in either case that results in a charge against your Account or a deduction from the credit or bundle allowance recorded against your Account), then we may terminate this Agreement by giving you 30 days’ notice in writing that your Account will be closed and your SIM Card deactivated. If we send you such a notice, we will close your Account and deactivate your SIM Card at the end of the 30-day period.

I'm much obliged for the above ..... however ......

I must report that I have just undertaken the following :-

a. Following my first call to the Vodafone advisor (Capetown) and seeing as it went so well, I was inspired to go and buy a 99p SIM from my local Tesco..

b.Having returned home I rang Vodafone Customer Service again having now got the (Rocket Pack) SIM card with me. They didn't have any LITE SIM cards. This time the advisor was in Lancashire. She, too, was uncommonly helpful and told me to put the SIM in a phone, dial 4455 and go through an automated procedure (primarily to convert  the SIM from a Rocket Pack to a Lite one and then hang up - this I did.

c. I was then required to ring 4455 again and speak to an advisor again and this I did and was, again, back to Capetown ... to yet another remarkably friendly, helpful and knowledgable lady. She finalised matters .... and .... as a gesture of goodwill credited my account with £10.  Truly outstanding!

She confirmed there's no need to top up within any prescribed period but confirmed the need to make calls or texts or missed calls and suggested getting in to the habit of doing monthly or two monthly even though the requirement is reckoned to be three monthly. She said they WOULD send a reminder if you don't make the required calls.

So I now have a functioning spare phone on the O2 network with a tenner on it and with no need to top up every 3, 6 , or 12 months.

I shall stop there for obvious reasons.

savergrant

Very useful info, with lyca moving to ee the budget options on o2 have been looking a bit thin lately.

savergrant

ButtersUK said:

savergrant said:

Rwg t&c's;
You must make an outbound call or text in any 90-day period for your SIM to remain active. If you don't do this, the SIM will enter a restricted state which means you will only be able to receive inbound calls and texts. If this happens you can contact our customer service team to reactivate the SIM. If you do not make at least one chargeable call or send one chargeable SMS/MMS every six months (in either case that results in a charge against your Account or a deduction from the credit or bundle allowance recorded against your Account), then we may terminate this Agreement by giving you 30 days’ notice in writing that your Account will be closed and your SIM Card deactivated. If we send you such a notice, we will close your Account and deactivate your SIM Card at the end of the 30-day period.

I'm much obliged for the above ..... however ......

I must report that I have just undertaken the following :-

a. Following my first call to the Vodafone advisor (Capetown) and seeing as it went so well, I was inspired to go and buy a 99p SIM from my local Tesco..

b.Having returned home I rang Vodafone Customer Service again having now got the (Rocket Pack) SIM card with me. They didn't have any LITE SIM cards. This time the advisor was in Lancashire. She, too, was uncommonly helpful and told me to put the SIM in a phone, dial 4455 and go through an automated procedure (primarily to convert  the SIM from a Rocket Pack to a Lite one and then hang up - this I did.

c. I was then required to ring 4455 again and speak to an advisor again and this I did and was, again, back to Capetown ... to yet another remarkably friendly, helpful and knowledgable lady. She finalised matters .... and .... as a gesture of goodwill credited my account with £10.  Truly outstanding!

She confirmed there's no need to top up within any prescribed period but confirmed the need to make calls or texts or missed calls and suggested getting in to the habit of doing monthly or two monthly even though the requirement is reckoned to be three monthly. She said they WOULD send a reminder if you don't make the required calls.

So I now have a functioning spare phone on the O2 network with a tenner on it and with no need to top up every 3, 6 , or 12 months.

I shall stop there for obvious reasons.

When you say vodafone customer service, do you mean tesco mobile?

ButtersUK

Yes, Tesco Mobile CS - albeit it's my firm belief that the advisors are employed by Vodafone.  In the case of other MVNOs, eg Asda Mobile, that has been the case. The advisor in Capetown intimated that there are several major mobile phone provider Customer Service facilities in the same area.

I just went round to Tesco and bought a second SIM. With that sort of service and at those, reasonable rates and with no need for top ups I'd like another to keep the first one company.

savergrant

Tescomobile runs on o2 so has no connection with vodafone. Although it is quite likely some call centres are used by multiple businesses and just open a new window according to which number you have dialled.

ButtersUK

It must be getting late.... yes, of course ..... it's O2 I should have been quoting all along

The advisor did mention that Vodafone Customer Service are in her city. That's my excuse and I'm sticking to it.