YBS online and deposits by direct debit

Nardy

I find this thread puzzling, why save by using Direct Debits? Why not use Standing Orders?

soulsaver

 DDs can for qualify benefits that SOs don't.  See many CA switching rewards, for example.

TheWoodler

I’d also point out that removing the facility to manage DDs online is an accessibility issue. Not everyone has the hearing or speech to use the telephone (and mediated services such as Text Direct for these customers leave a lot to be desired). Being able to transact independently without third parties is critical to accessibility.

Nardy

There are Standing Orders.

https://www.ybs.co.uk/help/payment-guidance/payments-to-your-account

kaMelo

Nardy said:

There are Standing Orders.

https://www.ybs.co.uk/help/payment-guidance/payments-to-your-account

We all know there are standing orders, that's not the point. Using the direct debit functionality is not about putting money into the YBS, it's about the direct debit qualifying the current account from where it came for certain benefits/switch offers

xylophone

There are Standing Orders.

Yes but the OP is interested in the DD facility provided  on the (now unavailable to new customers) YBS Web Saver account.

How do you pay your Council tax/power bill/telephone bill? I pay mine by authorising the service providers to pull  the money from one of my current accounts by Direct Debit.

Think of YBS as a service provider.  It was possible to ask YBS to pull money from a current account into the Web Saver by Direct Debit.

This was useful for those who required DDs on  a current account to qualify for cash back or rewards of some kind and didn't want (for example)  to make a donation to a charity by  DD.

Or who wanted to open a "burner" account for a current account switch where the new bank required DDs to qualify for the switching bonus.

As far as one can gather, existing DDs on the Web Saver still function but it is no longer possible to change amounts  or set up new ones, at least not on line.

I suppose it is not impossible that YBS want the service to wither on the vine or want to close these obsolete accounts/rename them internet savers and just cut the service completely.

charlieboycat

Latest response from YBS: I can confirm you will be able to set up new inbound direct debits, and amend your current ones by contacting us via telephone. I have now logged your complaint and a member of staff from our complaints department will be in contact with you. Please note the timescales for a response from our complaints department is currently 6-8 weeks.

soulsaver

charlieboycat said:

Latest response from YBS: I can confirm you will be able to set up new inbound direct debits, and amend your current ones by contacting us via telephone. I have now logged your complaint and a member of staff from our complaints department will be in contact with you. Please note the timescales for a response from our complaints department is currently 6-8 weeks.

At last.. it's a start. I've not submitted a complaint yet, but got a similar message today.. from the earlier incumbent who didn't understand the question.

The bonus on this YBS message is it basically said, '.. while the IT department sorts it out...'

I've left them struggling with, 'This is an online account & wait times on the phone are unacceptably long due to the current issues at YBS, so will YBS setup/amend DDs by secure message?' 

I'd then also have a dated record of the request.

michaels

Just discovered the issue this evening.  I understand that online bank 'plum' may currently offer the same facility but it is going to be a pain in the proverbial to move around 30 DDs across self and DW accounts.  Will definitely be expecting compensation following a complaint, the lack of notice is obviously also problematic.

Was there a problem with the old online interface that they needed a new one?

kaMelo

michaels said:

Just discovered the issue this evening.  I understand that online bank 'plum' may currently offer the same facility but it is going to be a pain in the proverbial to move around 30 DDs across self and DW accounts.  Will definitely be expecting compensation following a complaint, the lack of notice is obviously also problematic.

Was there a problem with the old online interface that they needed a new one?

Not to me at least. I'm a great believer in not fixing what isn't broken however, I'm also a luddite (or so I was told) so what do I know.
Another, albeit less of an impact than the DD issue, quirk of the new layout is that you can no longer see what date you opened a specific account.  If needed one can look back through transactions to work it out but it was handy being listed alongside the interest rate details. It made it easy to ensure you always kept an account open that was at least twelve months old so as to qualify for any loyalty products they offered.