Decorator painted room wrong colour

Section62

Cateya23 said:

@Eldi_Dos alas no I think just a decorator trying to get things done quickly who swerved the mixing to save time and then did a job not to spec

It takes almost as long to buy a tin of paint matched to a sample as it does to buy any tin of paint. AIUI "Dulux highlands fall 2" is mixed in the decorator centre rather than being an off-the-shelf product.

It doesn't make sense that this has happened because of the decorator wanting to save time. 

Can you take another picture of the sample card in daylight, preferably against a white background?  The difference between the two colours is so great it appears there is something more fundamentally wrong than just the decorator trying a shortcut.  Based on your picture it would appear the sample card is wrong... but that could just be the lighting and camera when you took the picture.

Money_Grabber13579

Cateya23 said:

So it turns out he probably didn’t get it matched as the tin says Dulux highlands fall 2. Although he’s still saying that was the decourator centre mistake but I’m not convinced Especially as the date on the reciept is before he had the sample from me
so I think the issue isn’t what the colour looks like in the photo but that is simply wasn’t matched 

Is that not the name of the base paint which was used for the colour matching? I’m not particularly familiar with how they do it but assumed they would have started with a base colour and then added the necessary colours to it to get the desired colour.

twopenny

Cateya which colour did you want?

The name on the sample square and the picture of the room - or the colour itself on the sample square?
The decorator matched the name and picture which sems reasonable.

The colour on the sample square is completely different.

ashe

I'm sure some people are reading this as a mismatch between the Sample and the screen shot and not seeing the colour behind the sample card which is what has actually been painted which is completely different. 

theoretica

In the photograph the card looks pinkish - but on their website 'parklife' is a green, more like the wall behind it https://coatpaints.com/products/park-life-flat-matt  - do you think your photo is showing the sample card well - is it really pinkish, and is it pinkish in daylight too?

Some colours look *very* different in different lighting situations - fluorescent tubes or compact fluorescents are particularly prone to this, and some types of LEDs -what lighting is there in the room?

Money_Grabber13579

ashe said:

I'm sure some people are reading this as a mismatch between the Sample and the screen shot and not seeing the colour behind the sample card which is what has actually been painted which is completely different. 

Are you seeing the sample and the screenshot as being equivalent colours? If so, then it must be the equivalent of The Dress…

There is no dispute that there is a significant difference between the sample and what has actually been painted (both of which are shown in the first image). But what has actually been painted is very close in colour to the screenshot (the second image) whereas the sample is very different to the screenshot. At least, that is what I’m seeing anyway.

ashe

 Money_Grabber13579 said:

ashe said:

I'm sure some people are reading this as a mismatch between the Sample and the screen shot and not seeing the colour behind the sample card which is what has actually been painted which is completely different. 

Are you seeing the sample and the screenshot as being equivalent colours? If so, then it must be the equivalent of The Dress…

There is no dispute that there is a significant difference between the sample and what has actually been painted (both of which are shown in the first image). But what has actually been painted is very close in colour to the screenshot (the second image) whereas the sample is very different to the screenshot. At least, that is what I’m seeing anyway.

No, OP has already made that clear 

"The photos don’t perhaps make it super clear but basically the sample is a sage/grey green whereas the walls have been painted a bright light green."

so we can infer that the sample card is the same colour (a sage green) as the website link and this is down to phone camera logic misrepresenting the colours, plus monitor/display device calibration and has already confirmed that the decorator has mixed the wrong colour and indeed bought it in advance; but people are still mentioning the card being the wrong colour 

we know;

1) the sample is correct sage green in person 
2) the website shows correct sage green 
3) the wall is duck egg in person
4) op didn't want duck egg 
5) decorator used the wrong paint 

so the sample shouldn't really come into it - colour matching is not an exact art but it does get reasonably close for most paints but it should not turn sage green into duck egg 

BlueVeranda

I do think you're right about the photo having washed out the sample card, but Highland Falls 2 isn't (or shouldn't be) duck egg either based on Dulux own website. I'd describe it as a... sage green (but still different to the Park Life that was wanted).

https://www.dulux.co.uk/en/colour-details/highland-falls-2

If that's what is supposed to be in the tin, and it's come out bright, light green on the wall, something is definitely wrong. I think people are just trying to figure out how badly the decorator has messed this up.

Cateya23

ashe said:

 Money_Grabber13579 said:

ashe said:

I'm sure some people are reading this as a mismatch between the Sample and the screen shot and not seeing the colour behind the sample card which is what has actually been painted which is completely different. 

Are you seeing the sample and the screenshot as being equivalent colours? If so, then it must be the equivalent of The Dress…

There is no dispute that there is a significant difference between the sample and what has actually been painted (both of which are shown in the first image). But what has actually been painted is very close in colour to the screenshot (the second image) whereas the sample is very different to the screenshot. At least, that is what I’m seeing anyway.

No, OP has already made that clear 

"The photos don’t perhaps make it super clear but basically the sample is a sage/grey green whereas the walls have been painted a bright light green."

so we can infer that the sample card is the same colour (a sage green) as the website link and this is down to phone camera logic misrepresenting the colours, plus monitor/display device calibration and has already confirmed that the decorator has mixed the wrong colour and indeed bought it in advance; but people are still mentioning the card being the wrong colour 

we know;

1) the sample is correct sage green in person 
2) the website shows correct sage green 
3) the wall is duck egg in person
4) op didn't want duck egg 
5) decorator used the wrong paint 

so the sample shouldn't really come into it - colour matching is not an exact art but it does get reasonably close for most paints but it should not turn sage green into duck egg 

Yes this!! I think also the fact he lied several times now and said that he’s used the correct sample to get the paint whereas he didn’t even have it in his possession until 2 days later has especially infuriated me. He’s refunded the paint by complaining to the decorator’s centre but refused to refund labour.

the line ‘I’ve done a good job even through I’ve mismatched the paint’ was used.

I felt like saying I’m not sure you’d think I’d done a good job if I gave the right patient the wrong medicine. Or if my friends demolition company took down a house neatly… but just the wrong house.

however I’ve graciously just said thanks and will look for a less tricky trade man for the repaint.

Lesson learnt with not checking paint colours from tin. Have now bought direct from coat paint too.

Money_Grabber13579

Cateya23 said:

ashe said:

 Money_Grabber13579 said:

ashe said:

I'm sure some people are reading this as a mismatch between the Sample and the screen shot and not seeing the colour behind the sample card which is what has actually been painted which is completely different. 

Are you seeing the sample and the screenshot as being equivalent colours? If so, then it must be the equivalent of The Dress…

There is no dispute that there is a significant difference between the sample and what has actually been painted (both of which are shown in the first image). But what has actually been painted is very close in colour to the screenshot (the second image) whereas the sample is very different to the screenshot. At least, that is what I’m seeing anyway.

No, OP has already made that clear 

"The photos don’t perhaps make it super clear but basically the sample is a sage/grey green whereas the walls have been painted a bright light green."

so we can infer that the sample card is the same colour (a sage green) as the website link and this is down to phone camera logic misrepresenting the colours, plus monitor/display device calibration and has already confirmed that the decorator has mixed the wrong colour and indeed bought it in advance; but people are still mentioning the card being the wrong colour 

we know;

1) the sample is correct sage green in person 
2) the website shows correct sage green 
3) the wall is duck egg in person
4) op didn't want duck egg 
5) decorator used the wrong paint 

so the sample shouldn't really come into it - colour matching is not an exact art but it does get reasonably close for most paints but it should not turn sage green into duck egg 

Yes this!! I think also the fact he lied several times now and said that he’s used the correct sample to get the paint whereas he didn’t even have it in his possession until 2 days later has especially infuriated me. He’s refunded the paint by complaining to the decorator’s centre but refused to refund labour.

the line ‘I’ve done a good job even through I’ve mismatched the paint’ was used.

I felt like saying I’m not sure you’d think I’d done a good job if I gave the right patient the wrong medicine. Or if my friends demolition company took down a house neatly… but just the wrong house.

however I’ve graciously just said thanks and will look for a less tricky trade man for the repaint.

Lesson learnt with not checking paint colours from tin. Have now bought direct from coat paint too.

Ok, so obviously that sample looks hugely different when it is under different lights i.e. the fact it looks pink rather than green shows how dramatic an impact the light is having. Who knows what colour it appeared under the lights in the shop but if they have colour matched it to that colour, it’s perhaps not surprising that it’s different to what you expected.