Decorator painted room wrong colour

Cateya23

Hi

I’m just looking for peoples thoughts advice on how they would handle the below 

Painter took large paint colour card to Dulux trade centre to mix 
he also had access to room design as below which indicates colour in all drawings.

He then painted room while I was at work.

I reordered the sample card and put it against the paint and as you can see above they are significantly different.

He suggested talking to the manager at the trade centre regarding refund for the paint. But I’m still going to have to repay someone to repaint.

Atm I’m looking to pay another painter to redo it. But my colleague has suggested I’m being soft and  should at least request some money for the labour back based on the error.

I’m just wondering if the painter should have any accountability for the colour error  based on the fact he had the sample and the plan? 

turnitround

Is the colour supposed be the one on the sample or the one shown on the photo of the bedroom? 

I have a similar colour in my lounge. Its a pale grey but it looks different on all 4 walls. I have 2 walls with windows i the room so the light comes in from all sides. On one wall there is a definite pink tinge while on another it has a mauve tint.

Looking at your sample photo showing the 2 shades, I can see both those shades in my room form the same tin of paint. Im not sure your painter is at fault, it may be a light issue.

ThisIsWeird

Cateya, do you have the paint tins? What does it say on the labels?

If you take a sample of the paint and apply it to part of that colour card and wait for it to dry, how different are they?

turnitround

ThisIsWeird said:

Cateya, do you have the paint tins? What does it say on the labels?

If you take a sample of the paint and apply it to part of that colour card and wait for it to dry, how different are they?

The paint was mixed at a Dulux trade center so the name on the tin wont be accurate. However, on the Coatpaints website they describe the name on the sample  'Parklife' as being Sage Green, whilst the sample itself looks pink and the photo looks grey.

stuart45

The photos on the site for Park Life look different to those, and also vary in the various photos.

Nearlyold

Is that duck egg/turquoise/bluish colour the greyish sample is on, the colour of the newly decorated wall. I'm guessing the grey colour sample is not an actual Dulux colour sample so the Dulux paint was mixed to "match" using some form of Spectral Analysis

ka7e

I must have physically tried 20 different paint samples to get the correct shade in my N-facing bedroom. Each sample was painted on all four walls to see how they reacted to the light, which was blueish during the day and yellower at sunset.The colour on sample cards was useless. I wanted a sort of "drying plaster" pink but the samples appeared grey, mauve, peach and even green on different walls! The only one that stayed pink in all lights was B&Q Kyoto pink matt emulsion

turnitround

It does not help that the sample is a different colour to the plan (assuming the photo of the bedroom is the plan.)

stuart45

The sample shown above looks more grey than sage green. The sample on the site looks completely different.

Cateya23

Would I not presume that if the sample is stuck to the wall on which the green paint has been painted they would both be under the same light and so therefore should look the same if the mixed paint was the correct shade?

The photos don’t perhaps make it super clear but basically the sample is a sage/grey green whereas the walls have been painted a bright light green. If I compare the sample at multiple areas of differing light in the room they are still different. If I paint onto the sample with the mixed paint the difference is still very noticeable what ever light it’s in. 

stuart45

There's definitely a big difference. Did he go for Dulux because of the price?