Amazon laptop

draigcoch3

I sent a copy of the information to London, tracked and signed for as usual.

draigcoch3

If I'm slow responding it's because I'm painting next door's dog.

Le_Kirk

draigcoch3 said:

If I'm slow responding it's because I'm painting next door's dog.

Is it a Dulux dog ............ it is now!

draigcoch3

😄 it's a chihuahua called Norris. He's their security dog. I'm painting dogs and cats. I make them into cards. Taking them to NEC tomorrow.

Okell

draigcoch3 said:

I sent a copy of the information to London, tracked and signed for as usual.

All very well but - as you have already been asked twice - have you actually pointed out to Amazon that the identifier P161G is an alternative model number for the Dell Inspiron 14 7425 2-in-1, which is what you bought from them and what you returned to them?  The different numbers do not represent different laptops.

It would seem sensible to provide as much relevant info to amazon now to persuade them (1) that the error is theirs and (2) that it's their reponsiblity to resolve the issue, rather than rushing into sending them Letters Before Claim and threatening to sue them...

draigcoch3

Yes I did point this out, enclosing relevant information.

draigcoch3

Good news. Amazon have admitted their mistake and I'm getting a refund and a bit extra. Thank you for your help. It was the info about model numbers I think that did it and perhaps my intention to sue. Thank you.

Grumpy_chap

Glad you got a sensible outcome 

tightauldgit

km1500 said:

yes it apppears you have been the victim of a crime.

That being so, I can understand Amazon not refunding you

Just to be a pedant, I'd argue that if Amazon provided the return label then Amazon have been the victim of a crime since the product is being transported at their risk. 

draigcoch3

There was no crime  just a mistake in identifying the model numbers.