Amazon laptop

sheramber

If you had an Amazon label what did you pay for at the Post Office?


Amazon always say they are destroying a wrong item, despite the item belonging to you.

 Whether they do or not is a different matter.

They are not going to store unwanted items and are not going to pay to return them.

RefluentBeans

draigcoch3 said:

Amazon was the seller. The labels have bar codes. One placed inside the box and one attached firmly on the outside. Why destroy  the evidence?

To confirm - were these labels a return label (i.e. a return number) or were they a Royal Mail label? 

What did Royal Mail say, and have you been able to speak to an Amazon employee yet?

draigcoch3

The return labels that amazon requested me to download. I had to pay the postage of £16.44 for which I have been reimbursed..

draigcoch3

I have spoken numerous times to Amazon employees. I even phoned London office and the call was diverted to India where the same robotic conversation was repeated.

draigcoch3

I feel as though I'm communicating with Amazon employees who are telling me, no chance.  Because I need to keep positive, I am going to stop this thread but thank you for insights.

RefluentBeans

draigcoch3 said:

I feel as though I'm communicating with Amazon employees who are telling me, no chance.  Because I need to keep positive, I am going to stop this thread but thank you for insights.

No one here is an Amazon employee, or if they are, they will not be representing an official view of Amazon. 

We’re not saying no chance, but simply trying to get an accurate account of what has happened. 

If Amazon isn’t budging, then you can attempt a S75 claim if paid via credit card. If paid by debit you can attempt a chargeback, the latter is less likely to be successful if Amazon contests the chargeback. 

Final option is letter before action (the pay now or I’ll go to court letter) followed by going to court to claim the money back if they don’t cave. 

As I said before - I would be careful with what you say to Amazon - if you allude to them stealing the laptop, they’ll be more likely to stick firmly to their rules. 

draigcoch3

I am upset because the laptop has been stolen, that's obvious. After 45 years of working as a midwife and nurse, I was hoping to use the laptop in my new artistic endeavor, and this happens. I know personal things shouldn't come into it but it's so bloody annoying. I have sent a letter to the head whatsit and will go to court when I have received Amazon's final decision.

Grumpy_chap

draigcoch3 said:

I am upset because the laptop has been stolen, that's obvious. 

That is certainly what appears to have been alleged by Amazon.
Amazon seem to have gone further and determined that the stealing was done by the OP, which directly contradicts the OP's knowledge of what happened.
IF the laptop has been stolen, the possibilities are either in transit or within the Amazon facility.

There is another possible explanation.  That would be if the laptop was damaged in the return transit so that the new laptop was received but the person opening the box and assessing was reasonable to see it as an old laptop.

I have to say, something does seem to be wrong in the Amazon processes that they claim to have received back the "old" laptop rather than the new laptop that should have been received but then disposed of the old laptop yet still accuse the OP of theft / attempted scam.  The evidence has now been disposed of (by Amazon) which is entirely unhelpful.  It also seems odd as, if this was an old laptop that arrived at the returns centre, it is not Amazon's property to dispose of.

I don't know what the solution would be in terms of process.  While disposing of the "evidence" seems wrong, Amazon may well have a high number of incorrect items received back and it would be impractical to store them all.

Has the OP reported the theft to the Police to obtain a crime reference number?
Has the OP raised a claim against the carrier?

Silverking

This might be a silly question but are you sure the laptop you received originally was the correct brand-new one? 

There have been quite a few stories recently of people receiving alternate goods (as you mentioned with the dog food), could someone have replaced it with the broken laptop prior to delivery?

draigcoch3

It was a new laptop a Dell 7425. Amazon say I sent back an old laptop P161G. I cannot see an image on Google so don't know what it's supposed to look like. I went to the police station but was told by the man behind the desk, there was nothing they could do.