Amazon laptop

Okell

draigcoch3 said:

I've given them until the 6th for a final decision before I take them to court.

RefluentBeans said:

draigcoch3 said:

I've given them until the 6th for a final decision before I take them to court.

That’s a fair deadline. Hopefully it’s just a miscommunication error, and gets resolved! Let us know how you get on! 

@draigcoch3 -  when did you send your Letter Before Claim?  I may be mistaken but I believe that the Civil Procedure Rules state that you have to give Amazon a minimum period of 14 days before issuing a claim.  You only started this thread the day before yesterday so even if you sent it off two days ago you're giving them only seven days.

Okell

rbn said:

draigcoch3 said:

It was a new laptop a Dell 7425. Amazon say I sent back an old laptop P161G. I cannot see an image on Google so don't know what it's supposed to look like. I went to the police station but was told by the man behind the desk, there was nothing they could do.

P161G is simply a different code for the same laptop. It's on the support page for the laptop (unfortunately not allowed to post links):..

... Someone at Amazon has simply read the wrong thing on a label.

But unless I'm misunderstanding what the OP is saying, Amazon aren't claiming that the OP sent back a different model of laptop - they're saying he sent back an "old laptop".

Seems an odd coincidence that Amazon should accuse the OP of returning an "old" laptop of exactly the same model they were returning(?).  Not exactly something an opportunistic thief could take advantage of unless they just happened to have to hand an old model they wanted rid off and also happened to know that the OP's parcel contained a new model of that very laptop.

Is the OP certain that what amazon sent him (or what he received from Amazon) was a new laptop in the first place, and not an old one?

Grumpy_chap

Okell said:

But unless I'm misunderstanding what the OP is saying, Amazon aren't claiming that the OP sent back a different model of laptop - they're saying he sent back an "old laptop".

Seems an odd coincidence that Amazon should accuse the OP of returning an "old" laptop of exactly the same model they were returning(?).  

I don't read the thread and the meaning of "old laptop" in that way.

As I read the thread, the OP ordered a Dell 7425 laptop.  This is the high-profile marketing / branding for the Dell Inspiron configuration purchased by the OP.
When that laptop was received back at Amazon, the individual doing the check back into the warehouse read the label "P161G".  The "P161G" is the internal Dell build code, rather than the marketing branding sales code.
The individual doing the return log probably only has a simple check sheet around what has been returned and the condition.  It's probably as simple as:

• Is it a laptop?
• Is it a DELL?
• Is it an Inspiron 7425?
• Then various items around condition

The individual doing the check in will have responded:

• Yes
• Yes
• No (as incorrectly identified the P161G rather than the correct (same) 7425)
• The flow chart now goes to a tick box with limited choices "other laptop" / "old laptop" / whatever

Amazon then refused the refund as they had an assessment that the laptop that was returned was not the one that had been supplied.

The Amazon website lists several "Dell Inspiron 14 7425 2-in-1" laptops at a range of prices and different specifications.  It is not surprising that this marketing branding would then need some internal build code.

The above (correct laptop returned and mis-identified at the warehouse) all seems rather more plausible than the alternatives of:

• OP sent the wrong laptop attempting to scam Amazon
• Someone intercepted the correct laptop and exchanged an old one in transit
• Someone in the warehouse took the correct laptop and logged it as old laptop for personal gain

It does seem to be a case where Hanlon's Razor seems to apply.

rbn

Old is an odd choice of word in the circumstances really, it may be they just mean not new (i.e. used or opened). Perhaps the person at Amazon who received the laptop was expecting it back unopened (rather than faulty) and then the whole process broke down after that.

draigcoch3

Thanks for the responses. My dateline letter, 6th September, was for amazon to give me their final decision. If they still refuse to refund me, then my next step is a Letter Before Action. I'm going to CAB Tuesday for advice as to whether I should get a solicitor to draft it, may hold more weight. Thanks everyone.

draigcoch3

Thank you, I think Hanlons Razor may well apply here.

Grumpy_chap

OP - did your correspondence to Amazon provide the information about the "P161G" being a code that is correct for the "Dell Inspiron 14 7425 2-in-1" purchased?

draigcoch3

Amazon email stated I had returned a P161G instead of a 7425. I think it's the same model

MattMattMattUK

draigcoch3 said:

Thanks for the responses. My dateline letter, 6th September, was for amazon to give me their final decision. If they still refuse to refund me, then my next step is a Letter Before Action. I'm going to CAB Tuesday for advice as to whether I should get a solicitor to draft it, may hold more weight. Thanks everyone.

It will add unnecessary costs that you will not be able to recover. If you use a solicitor you will very quickly find you pay more in fees than the value of your product.

Grumpy_chap

draigcoch3 said:

Amazon email stated I had returned a P161G instead of a 7425. I think it's the same model

Yes, that was established upthread.
Have you explained them being the same model, with the evidence, to Amazon?