TSB £200 switch offer July 2023

antuk · 7 September 2023 at 5:46PM

kiss_me_now9 said:

I opened the TSB account on the day of my last post on this thread, and now have an open Spend and Save account but it doesn't appear that they have attempted to switch or communicate with HSBC (current provider) in any way. When I switched to HSBC earlier this year it was all automatically done and I didn't have to fill out any extra forms than the ones during the process of opening the account, I've had four letters from TSB about this new account (one to notify it was being opened, one regarding my online banking login, one with my new card and one with my new pin) but nothing about the switch over.

Bit annoyed because I presume this means I've lost out on the offer and the TCB £20 reward too. I can't seem to contact TSB about this via live chat on their app as it says this is 'currently limited to a small number of customers' or words to that effect.

For TSB you had to fill out this PDF switching form - did you do that?

kiss_me_now9 · 8 September 2023 at 3:24PM

antuk said:

kiss_me_now9 said:

I opened the TSB account on the day of my last post on this thread, and now have an open Spend and Save account but it doesn't appear that they have attempted to switch or communicate with HSBC (current provider) in any way. When I switched to HSBC earlier this year it was all automatically done and I didn't have to fill out any extra forms than the ones during the process of opening the account, I've had four letters from TSB about this new account (one to notify it was being opened, one regarding my online banking login, one with my new card and one with my new pin) but nothing about the switch over.

Bit annoyed because I presume this means I've lost out on the offer and the TCB £20 reward too. I can't seem to contact TSB about this via live chat on their app as it says this is 'currently limited to a small number of customers' or words to that effect.

For TSB you had to fill out this PDF switching form - did you do that?

I'm fairly certain I did but I can't truthfully remember. I went through their website to create the account and followed all the steps on there, the PDF form for switching looks familiar. Would I have a copy in my TSB messages? I only have the welcome letter.

WillPS · 8 September 2023 at 3:49PM

kiss_me_now9 said:

antuk said:

kiss_me_now9 said:

I opened the TSB account on the day of my last post on this thread, and now have an open Spend and Save account but it doesn't appear that they have attempted to switch or communicate with HSBC (current provider) in any way. When I switched to HSBC earlier this year it was all automatically done and I didn't have to fill out any extra forms than the ones during the process of opening the account, I've had four letters from TSB about this new account (one to notify it was being opened, one regarding my online banking login, one with my new card and one with my new pin) but nothing about the switch over.

Bit annoyed because I presume this means I've lost out on the offer and the TCB £20 reward too. I can't seem to contact TSB about this via live chat on their app as it says this is 'currently limited to a small number of customers' or words to that effect.

For TSB you had to fill out this PDF switching form - did you do that?

I'm fairly certain I did but I can't truthfully remember. I went through their website to create the account and followed all the steps on there, the PDF form for switching looks familiar. Would I have a copy in my TSB messages? I only have the welcome letter.

It's an Adobe Form, and a copy would have been sent to your email.

There is no opportunity to switch as part of the account application itself.