For anyone thinking of trying Kroo bank

eastmidsaver

so today i have opened a Kroo account  (via MSE)  to take advantage of 4.1% easy access (from Monday),   and also £10 Amazon Voiucher.
however,  i must admit i am finding this app very confusing.
took me a while to figure out how to receive money,  and how to set up myself as a payee.
but what is more concerning is it has pulled contacts from my phone book  (anyone who has a Kroo account already),  but,   i don't want these in my payee contact list and have no idea how to get rid of them.
i am thinking the effort involved with this app,  might mean it is not worth keeping,  and maybe close it.
anyone else got any thoughts?    and how to get rid of the contacts i don't want?   

Bigwheels1111

Chip all the way, simple set up and better rate.

Petriix

It's really not that confusing, you can ignore the contacts list. You just need the sort code and account number to receive money, and you get an instant notification when a transfer is received.

For those thinking of signing up, there's £15 cashback via Topcashback and there's a £10 referral scheme for Topcashback itself if you've not used them before. 

Zaul22

That what Kroo is for, group payments. If you order Uber eats at work every week and everyone needs to pay each other. Stuff like that.

boingy

Zaul22 said:

That what Kroo is for, group payments. If you order Uber eats at work every week and everyone needs to pay each other. Stuff like that.

That's quite a simplification. Kroo is a proper current account and one that pays more interest than most savings accounts. 

masonic

I haven't found it confusing - it's not so different than other banking apps. I never give apps permissions I don't need them to have, for example access to my contacts, so haven't experienced this issue. Perhaps if you remove that permission from the Kroo app it will get rid of the feature.

eastmidsaver

i think issue is i gave it permission when setting up without realising.  despite me removing the permission, the contacts are still there.
my worry is if that it might be easy to accidentally pay someone else in error.   i know its just about being careful,   but usually my payees list is just people who i'd regularly pay.  not a load of randoms from my phone book.
by sounds of it,  maybe this just ain't for me.  i might go with Newcastle at 4.3% instead,  and forget about the £10 Amazon voucher.

boingy

eastmidsaver said:

i think issue is i gave it permission when setting up without realising.  despite me removing the permission, the contacts are still there.
my worry is if that it might be easy to accidentally pay someone else in error.   i know its just about being careful,   but usually my payees list is just people who i'd regularly pay.  not a load of randoms from my phone book.
by sounds of it,  maybe this just ain't for me.  i might go with Newcastle at 4.3% instead,  and forget about the £10 Amazon voucher.

In the app press "Kroo" at the bottom of the screen. Press "See All" next to "People" near the top of the screen. Press on a person's name. Press "Delete contact" at the bottom of the screen. Repeat.

It's all really obvious once you realise that they have chosen to call the list of payees "Kroo" instead of "payees" or similar. A somewhat naff decision on their part but I guess they were hooked on the whole Kroo/crew thing when they designed it.

eastmidsaver

boingy said:

eastmidsaver said:

i think issue is i gave it permission when setting up without realising.  despite me removing the permission, the contacts are still there.
my worry is if that it might be easy to accidentally pay someone else in error.   i know its just about being careful,   but usually my payees list is just people who i'd regularly pay.  not a load of randoms from my phone book.
by sounds of it,  maybe this just ain't for me.  i might go with Newcastle at 4.3% instead,  and forget about the £10 Amazon voucher.

In the app press "Kroo" at the bottom of the screen. Press "See All" next to "People" near the top of the screen. Press on a person's name. Press "Delete contact" at the bottom of the screen. Repeat.

It's all really obvious once you realise that they have chosen to call the list of payees "Kroo" instead of "payees" or similar. A somewhat naff decision on their part but I guess they were hooked on the whole Kroo/crew thing when they designed it.

thanks .  just looked at this.   this only works with the contacts (payees) i have added,   but doesn't show the "delete" option with the ones it has pulled from my phonebook.

boingy

eastmidsaver said:

boingy said:

eastmidsaver said:

i think issue is i gave it permission when setting up without realising.  despite me removing the permission, the contacts are still there.
my worry is if that it might be easy to accidentally pay someone else in error.   i know its just about being careful,   but usually my payees list is just people who i'd regularly pay.  not a load of randoms from my phone book.
by sounds of it,  maybe this just ain't for me.  i might go with Newcastle at 4.3% instead,  and forget about the £10 Amazon voucher.

In the app press "Kroo" at the bottom of the screen. Press "See All" next to "People" near the top of the screen. Press on a person's name. Press "Delete contact" at the bottom of the screen. Repeat.

It's all really obvious once you realise that they have chosen to call the list of payees "Kroo" instead of "payees" or similar. A somewhat naff decision on their part but I guess they were hooked on the whole Kroo/crew thing when they designed it.

thanks .  just looked at this.   this only works with the contacts (payees) i have added,   but doesn't show the "delete" option with the ones it has pulled from my phonebook.

Wow. That's terrible design. I assumed it would copy them all in from contacts and then leave you free to delete anyone you didn't want in the list. When you say you have removed permissions did you do that in the app itself, just above the list of payees? Apart from that I am out of suggestions. I guess you need to ask their support to help. Or just give up on Kroo because they are not making you happy.

masonic

Have you tried clearing the App's data (or uninstalling) and setting it up afresh?