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Yorkshire Building Society new website nightmare

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Comments

  • GC1234567
    GC1234567 Posts: 18 Forumite
    10 Posts First Anniversary
    Yay! The old site has been brought back - thankfully I can now get everything done again.

    YBS, if you are reading this - please leave things as they are. Your 'new' website looked worse and was confusing to navigate. And that's when it was actually working: before taking into account all the problems with the lack of functionality and inability to login. 
  • Rudyson
    Rudyson Posts: 347 Forumite
    Part of the Furniture 100 Posts Name Dropper
    Thank heavens it is not just me!   What is wrong with the concept ‘if it ain’t broke, don’t fix it’.  Old site worked just fine, 
    I would agree, but look at all the comments on this forum slating companies for their antiquated technology: they don't have a very good app; something doesn't get done until next working day, etc etc.

    Incidences like this and the TSB debacle show how hard it can be to upgrade technology, but they get slated if they don't.




  • Section62
    Section62 Posts: 9,795 Forumite
    1,000 Posts Fourth Anniversary Name Dropper
    Rudyson said:
    Thank heavens it is not just me!   What is wrong with the concept ‘if it ain’t broke, don’t fix it’.  Old site worked just fine, 
    I would agree, but look at all the comments on this forum slating companies for their antiquated technology: they don't have a very good app; something doesn't get done until next working day, etc etc.

    Incidences like this and the TSB debacle show how hard it can be to upgrade technology, but they get slated if they don't.

    The thing about stuff not happening until the next working day is usually about back office systems and processes and not the website/app.

    I think many of us would like the banks and building societies to put resources into getting the back office stuff sorted, and pay a little less attention to complaints about the 'look' of a website.

    Substance over style.

    Unfortunately marketing departments tend to have the loudest voices, and a (largely cosmetic) change to a website is cheaper than sorting out fundamental system issues... hence we see website/app 'upgrades', but rarely any progress on the fundamentals.
  • boingy
    boingy Posts: 1,912 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Hands up if you think they will stick with the old site...
    Oooh. I see we have some hopelessly optimistic souls amongst us!
     >:)>:)  
  • Financial institution beta tests new IT offering on guinea pigs (sorry - customers) - what could possibly go wrong?
  • Catplan
    Catplan Posts: 411 Forumite
    Sixth Anniversary 100 Posts Name Dropper
    So yesterday 0800 I managed to open then fund new account with them internet saver plus issue 13. All as expected, balance was transferred from another ybs account. All done on new website could see new account in app also, balance correct but obviously not available to withdraw.

    When they reverted back, I could see new account but it was still being setup, no balance showing and unable to add funds. I was however able to add two new direct debits to an existing web saver account, functionality not available on the new site. I’d rather the functionality over a new looking site with quicker account openings.
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