Yorkshire Building Society new website nightmare

TiVo_Lad

To be fair, you can actually login to the website, although....

wiseonesomeofthetime

I logged in perfectly fine at the first attempt, both in android app and on my MacBook.

Perhaps I was the lucky one!

Pelagonium4

Thank heavens it is not just me!   What is wrong with the concept ‘if it ain’t broke, don’t fix it’.  Old site worked just fine, 

fourmarks

TiVo_Lad said:

Seems that YBS have a new Chief Operating Officer joining in August. According to the Yorkshire Post, Fraser Ingram will be responsible for the technology and operational teams, overseeing the society's service levels whilst investing in new technologies to improve its products and services. I wonder if he's having second thoughts....?

That was the plan, but apparently he didn't get the email due to technical problems.

Growingold

TiVo_Lad said:

To be fair, you can actually login to the website, although....

Not good if one needed to withdraw some money today.  A whole day and still not fixed. Here's hoping for tomorrow

ircE

I can now log into both the app and website.

friolento

GC1234567 said:

I have just managed to get on the app only to be logged out 30 seconds later due to 'inactivity.' Now I can't get back on. Have given up with the website. What a bunch of clowns.

In the account setting of the app, you can change the time before it throws you out - max 5 mins inactivty.

soulsaver

YBS online has been rolled back to previous release.
Everything working AFAICS... for now. 

TiVo_Lad

soulsaver said:

YBS online has been rolled back to previous release.

The right decision IMHO but that's quite an admission of failure to properly test.

GC1234567

lcooper said:

GC1234567 said:

I have just managed to get on the app only to be logged out 30 seconds later due to 'inactivity.' Now I can't get back on. Have given up with the website. What a bunch of clowns.

In the account setting of the app, you can change the time before it throws you out - max 5 mins inactivty.

Unfortunately it kept logging me out long before I could click through to change the time!