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Yorkshire Building Society new website nightmare

13

Comments

  • TiVo_Lad
    TiVo_Lad Posts: 465 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    edited 3 July 2023 at 5:44PM
    To be fair, you can actually login to the website, although....

  • I logged in perfectly fine at the first attempt, both in android app and on my MacBook.

    Perhaps I was the lucky one!
  • Pelagonium4
    Pelagonium4 Posts: 15 Forumite
    Third Anniversary First Post
    Thank heavens it is not just me!   What is wrong with the concept ‘if it ain’t broke, don’t fix it’.  Old site worked just fine, 
  • fourmarks
    fourmarks Posts: 261 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    TiVo_Lad said:
    Seems that YBS have a new Chief Operating Officer joining in August. According to the Yorkshire Post, Fraser Ingram will be responsible for the technology and operational teams, overseeing the society's service levels whilst investing in new technologies to improve its products and services. I wonder if he's having second thoughts....?
    That was the plan, but apparently he didn't get the email due to technical problems.
  • Growingold
    Growingold Posts: 502 Forumite
    Sixth Anniversary 100 Posts Name Dropper
    TiVo_Lad said:
    To be fair, you can actually login to the website, although....

    Not good if one needed to withdraw some money today.  A whole day and still not fixed. Here's hoping for tomorrow
  • ircE
    ircE Posts: 267 Forumite
    Third Anniversary 100 Posts Photogenic Name Dropper
    I can now log into both the app and website.
    I no longer check the forums as regularly as I used to. If you wish to catch my attention please remember to tag me (@ircE) so I get a notification.
  • friolento
    friolento Posts: 2,666 Forumite
    1,000 Posts Second Anniversary Name Dropper Photogenic
    GC1234567 said:
    I have just managed to get on the app only to be logged out 30 seconds later due to 'inactivity.' Now I can't get back on. Have given up with the website. What a bunch of clowns.

    In the account setting of the app, you can change the time before it throws you out - max 5 mins inactivty.
  • TiVo_Lad
    TiVo_Lad Posts: 465 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    soulsaver said:
    YBS online has been rolled back to previous release.
    The right decision IMHO but that's quite an admission of failure to properly test.
  • GC1234567
    GC1234567 Posts: 18 Forumite
    10 Posts First Anniversary
    edited 4 July 2023 at 9:20AM
    lcooper said:
    GC1234567 said:
    I have just managed to get on the app only to be logged out 30 seconds later due to 'inactivity.' Now I can't get back on. Have given up with the website. What a bunch of clowns.

    In the account setting of the app, you can change the time before it throws you out - max 5 mins inactivty.
    Unfortunately it kept logging me out long before I could click through to change the time!
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