dead on arrival - online company won't collect or refund appliance

bobbidyboo

km1500 said:

if you paid by debit card then ask your bank to initiate a chargeback for the full amounts on the basis that are non-working unit was delivered to you

Thank you! Finally some helpful input.

bobbidyboo

UPDATE: still no reply from the online shop and no contact from their supplier.

I have submitted a dispute with my bank. I described the situation.

It took around 2 hours to fill in the dispute form & submit it.

The bank says disputes are not guaranteed to work. There hasn't been very much help from this forum which is surprising since it's one of the foremost UK consumer forums on the internet. If I manage a good outcome, I'm considering starting a website explaining what to do & what not to do to get the best outcome, listing all the best methods of protecting yourself knowing that many people aren't in a position to spend huge amounts of time & money taking every transaction to court. I think this is something lacking and something many people need. I can't be the only one.

tightauldgit

bobbidyboo said:

UPDATE: still no reply from the online shop and no contact from their supplier.

I have submitted a dispute with my bank. I described the situation.

It took around 2 hours to fill in the dispute form & submit it.

The bank says disputes are not guaranteed to work. There hasn't been very much help from this forum which is surprising since it's one of the foremost UK consumer forums on the internet. If I manage a good outcome, I'm considering starting a website explaining what to do & what not to do to get the best outcome, listing all the best methods of protecting yourself knowing that many people aren't in a position to spend huge amounts of time & money taking every transaction to court. I think this is something lacking and something many people need. I can't be the only one.

You were given accurate advice from the forum. It may not have been what you wanted to hear but that's not really the fault of the forum.  

born_again

bobbidyboo said:

What I was expecting? Well expecting or hoping for consumer protection in UK to protect ALL in society, not just those who are time-rich & money-rich enough to afford court. For example, you could have a government-run organisation whose job it is to enforce consumer law. Trading standards for example. If the online shop doesn't comply, customer simply forwards the email conversation to that organisation & they step in. You could also do it at bank-level. With attitudes like "I'm not quite sure what you are expecting", it's no wonder things are as they are. It is a problem.

Consumer protection is open to all, rich & poor. You pay the same to enforce. Government based would make no difference. Do you expect these companies to just jump because they get contacted by T/S or such?

Bank level is chargebacks, but they are over & above your consumer rights. 

Banks are not there to police retailers. That is for you consumer rights.

In reality a chargeback could fail, as the retailer has 45 days to contest non return of item. So if you move & leave it in public area & it disappears, they will reject the chargeback & you will have lost the cost of the item.

powerful_Rogue

bobbidyboo said:

UPDATE: still no reply from the online shop and no contact from their supplier.

I have submitted a dispute with my bank. I described the situation.

It took around 2 hours to fill in the dispute form & submit it.

The bank says disputes are not guaranteed to work. There hasn't been very much help from this forum which is surprising since it's one of the foremost UK consumer forums on the internet. If I manage a good outcome, I'm considering starting a website explaining what to do & what not to do to get the best outcome, listing all the best methods of protecting yourself knowing that many people aren't in a position to spend huge amounts of time & money taking every transaction to court. I think this is something lacking and something many people need. I can't be the only one.

I don't think it's wise for someone that knows nothing about their consumer rights or how to enforce them (that's why you posted on here and asked) to start a website advising others. You also realise starting and promoting a website takes time and money, something you said you don't have.

You was given the correct advice on here in regards to your legal options.

There is also a free consumer rights advice service, that also offers phone calls and face to face assistance - CAB.

bobbidyboo

tightauldgit said:

bobbidyboo said:

UPDATE: still no reply from the online shop and no contact from their supplier.

I have submitted a dispute with my bank. I described the situation.

It took around 2 hours to fill in the dispute form & submit it.

The bank says disputes are not guaranteed to work. There hasn't been very much help from this forum which is surprising since it's one of the foremost UK consumer forums on the internet. If I manage a good outcome, I'm considering starting a website explaining what to do & what not to do to get the best outcome, listing all the best methods of protecting yourself knowing that many people aren't in a position to spend huge amounts of time & money taking every transaction to court. I think this is something lacking and something many people need. I can't be the only one.

You were given accurate advice from the forum. It may not have been what you wanted to hear but that's not really the fault of the forum.  

Was I? No one mentioned trading standards or any other possibilities for resolution.

powerful_Rogue

bobbidyboo said:

tightauldgit said:

bobbidyboo said:

UPDATE: still no reply from the online shop and no contact from their supplier.

I have submitted a dispute with my bank. I described the situation.

It took around 2 hours to fill in the dispute form & submit it.

The bank says disputes are not guaranteed to work. There hasn't been very much help from this forum which is surprising since it's one of the foremost UK consumer forums on the internet. If I manage a good outcome, I'm considering starting a website explaining what to do & what not to do to get the best outcome, listing all the best methods of protecting yourself knowing that many people aren't in a position to spend huge amounts of time & money taking every transaction to court. I think this is something lacking and something many people need. I can't be the only one.

You were given accurate advice from the forum. It may not have been what you wanted to hear but that's not really the fault of the forum.  

Was I? No one mentioned trading standards or any other possibilities for resolution.

Trading standards don't deal direct with the public. You have to make contact with CAB first and they will pass the details on if they think it's required. Trading standards also do not assist consumers in disputes. That is why it's never mentioned and it's not a worthwhile avenue.

Surely you should have known that.

Alderbank

born_again said:

bobbidyboo said:

What I was expecting? Well expecting or hoping for consumer protection in UK to protect ALL in society, not just those who are time-rich & money-rich enough to afford court. For example, you could have a government-run organisation whose job it is to enforce consumer law. Trading standards for example. If the online shop doesn't comply, customer simply forwards the email conversation to that organisation & they step in. You could also do it at bank-level. With attitudes like "I'm not quite sure what you are expecting", it's no wonder things are as they are. It is a problem.

Consumer protection is open to all, rich & poor. You pay the same to enforce. Government based would make no difference. Do you expect these companies to just jump because they get contacted by T/S or such?

Bank level is chargebacks, but they are over & above your consumer rights. 

Banks are not there to police retailers. That is for you consumer rights.

In reality a chargeback could fail, as the retailer has 45 days to contest non return of item. So if you move & leave it in public area & it disappears, they will reject the chargeback & you will have lost the cost of the item.

I agree with all of your post except the highlighed bit.
Consumer rights don't police anything. The job of Trading Standards is to monitor businesses in their area to ensure they comply with the law and then to prosecute where they believe the law is being broken.

Trading Standards are there to police retailers would be a good description

bobbidyboo

powerful_Rogue said:

I don't think it's wise for someone that knows nothing about their consumer rights or how to enforce them (that's why you posted on here and asked) to start a website advising others. You also realise starting and promoting a website takes time and money, something you said you don't have.

While starting with limited knowledge is true for everyone, it's important to learn and share information along the way. Imparting knowledge can be beneficial, especially when forum advice suggests only court or giving up, which is unhelpful. Promoting a website doesn't always require money; it can spread through word of mouth. Also, the assumption that I've been given all legal options (court or chargeback) is incorrect. No one mentioned CAB until this point or trading standards. CAB often lacks staff, making it difficult to reach a lawyer or get help. We need accessible and realistic consumer protections in this country, instead of being complicit. Change starts with challenge.

powerful_Rogue

bobbidyboo said:

powerful_Rogue said:

I don't think it's wise for someone that knows nothing about their consumer rights or how to enforce them (that's why you posted on here and asked) to start a website advising others. You also realise starting and promoting a website takes time and money, something you said you don't have.

While starting with limited knowledge is true for everyone, it's important to learn and share information along the way. Imparting knowledge can be beneficial, especially when forum advice suggests only court or giving up, which is unhelpful. Promoting a website doesn't always require money; it can spread through word of mouth. Also, the assumption that I've been given all legal options (court or chargeback) is incorrect. No one mentioned CAB until this point or trading standards. CAB often lacks staff, making it difficult to reach a lawyer or get help. We need accessible and realistic consumer protections in this country, instead of being complicit. Change starts with challenge.

CAB would have told you exactly the same as you have already been told on here. Chargeback via the bank or court. They could have assisted in writing you letter before action or your claim, but wouldn't fund it. Same as the members on here would have. As you said you didn't want to go to court, there would be no purpose anyone on here recommending CAB.

There is enough information online via forums like this, Consumer Action Group, CAB etc. The interent doesn't need another website, especially from someone that doesn't have any consumer rights knowledge - no offence.

You've been assisted a few times over the years on this forum in regards to your consumer rights, often with no update provided by yourself. Why not help others on this forum instead?