Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)

[Deleted User]

km1500 said:

are you sure 'holiday mode' is supposed to use zero gas ?

you could try turning the electrical.power to the boiler off and see if the meter increases

If it is a WB boiler then possibly not:

MeteredOut

km1500 said:

are you sure 'holiday mode' is supposed to use zero gas ?

you could try turning the electrical.power to the boiler off and see if the meter increases

According to the manual: 

"Activating the holiday setting will turn off the central heating system. Frost protection and heating of domestic hot water will stay activated." 

I believe the frost protection is below 4C - its certainly not done that over the past week! 

But, the meter also increased when I turned it off (and no DHW request) and also when I isolated the gas to the meter.

Sea_Shell

Just going back to the emergency shut off valve, are you sure it didn't come with a tool (lever) that slots over the flat sides to assist turning?

Like a sort of reverse Allen key.

MeteredOut

Sea_Shell said:

Just going back to the emergency shut off valve, are you sure it didn't come with a tool (lever) that slots over the flat sides to assist turning?

Like a sort of reverse Allen key.

If you look at the pictures above in this thread, the yellow "lid" is the tool that aids the turning - it was a bit stiff originally but moves easier now.

I wasn't provided with (or have found) any other tool since i moved into the premises (5 years ago). It can also be turned by a pair of pliers (with the yellow lid taken off).

Petriix

When sharing a large file like a video, you should upload it to something like Google Drive, One Drive or Dropbox then share a link to it rather than trying to email the file itself. 

MeteredOut

Petriix said:

When sharing a large file like a video, you should upload it to something like Google Drive, One Drive or Dropbox then share a link to it rather than trying to email the file itself. 

I used Apple's MailDrop (which uses iCloud) but was told by the complaints resolution team that they could not access that. I have since managed to send them a 30 second video showing the gas isolated and the meter ticking up once.

QrizB

MeteredOut said:

Petriix said:

When sharing a large file like a video, you should upload it to something like Google Drive, One Drive or Dropbox then share a link to it rather than trying to email the file itself. 

I used Apple's MailDrop (which uses iCloud) but was told by the complaints resolution team that they could not access that. I have since managed to send them a 30 second video showing the gas isolated and the meter ticking up once.

Glad to hear that you found a way.

I was going to suggest (if it contains nothing sensitive) putting it on YouTube as an unlisted video, then sending them a link.

MeteredOut

QrizB said:

MeteredOut said:

Petriix said:

When sharing a large file like a video, you should upload it to something like Google Drive, One Drive or Dropbox then share a link to it rather than trying to email the file itself. 

I used Apple's MailDrop (which uses iCloud) but was told by the complaints resolution team that they could not access that. I have since managed to send them a 30 second video showing the gas isolated and the meter ticking up once.

Glad to hear that you found a way.

I was going to suggest (if it contains nothing sensitive)  it on YouTube as an unlisted video, then sending them a link.

Thanks, I just might do that too with the longer video i have showing it ticking up over the period of a few minutes even when shut off.

GrubbyGirl_2

MeteredOut said:

Quick update - after a few more phone calls, I have finally managed to speak to someone at EDF who can the request in for an OFMAT test. This has been sent to their gas metering team.

However, they also asked for photos of the last 7 days of meter readings, which I have provided. I did this before and the metering team looked at them and said there was no discrepancy, so they refused to take things further.

Their mailbox could also not accept the video showing the meter increasing even when isolated (it was compressed/reduced as much as I could).

Fingers crossed they actually schedule the test...

Upload it to YouTube and send them a link

Zandoni

How on earth has it become the consumers responsibility to try and prove there is a fault with the meter, I'd suggest you phone them again and be firmer and insist on having your meter tested.

These meters can and do register without passing gas.