Gas Meter Still Increasing Whilst Gas Isolated (Siemens/Landis+Gyr E6S)

Gerry1

Use a spanner to turn it gently on and off a few times so that ends up fully shut off,  but it's starting to look like the meter is faulty.

MeteredOut

Ectophile said:

If it's still going up with the gas off, then you have one of the dodgy Landis+Gyr meters that goes wrong when the battery runs low.  There have been a few that just keep recording gas usage.  On this forum, a previous poster reported that their meter was still going up after the gas fitter had completely removed it from the pipework.

Open a formal complaint, and keep making a nuisance of yourself until they send someone to investigate.  Then insist on a bill refund back to the date when you originally asked for the meter to be checked.

Yes, that's where i'm heading. I'm now really annoyed i didn't pursue finding out how to isolate the meter last year but this has given me the additional confidence that it is a meter issue and nothing else.

MeteredOut

Gerry1 said:

Use a spanner to turn it gently on and off a few times so that ends up fully shut off,  but it's starting to look like the meter is faulty.

Cheers, have done that to get it to 90 degrees and its still rising.

Gerry1

Hard to see on the photos, but it looks like it's showing 'b' on the display?

If so, it's the Low Battery warning.  Forumites have reported problems with L&G meters when the battery is failing.

Gerry1

Take a video showing the meter reading increasing with the meter fully shut off and then you'll have all the evidence you need if you get fobbed off.

MeteredOut

Gerry1 said:

Hard to see on the photos, but it looks like it's showing 'b' on the display?

If so, it's the Low Battery warning.  Forumites have reported problems with L&G meters when the battery is failing.

Yes, see posts above. It varies between b and d (regularly) C (sometimes) and I've also seen E once or twice.

Zandoni

The early electronic gas meters can self increment even if the battery is good, you really need to get an official test.

MeteredOut

Quick update - after a few more phone calls, I have finally managed to speak to someone at EDF who can the request in for an OFMAT test. This has been sent to their gas metering team.

However, they also asked for photos of the last 7 days of meter readings, which I have provided. I did this before and the metering team looked at them and said there was no discrepancy, so they refused to take things further.

Their mailbox could also not accept the video showing the meter increasing even when isolated (it was compressed/reduced as much as I could).

Fingers crossed they actually schedule the test...

km1500

are you sure 'holiday mode' is supposed to use zero gas ?

you could try turning the electrical.power to the boiler off and see if the meter increases

Gerry1

km1500 said:

are you sure 'holiday mode' is supposed to use zero gas ?

you could try turning the electrical.power to the boiler off and see if the meter increases

The OP has used the emergency shut off lever and found the meter reading still increases.  You can't get more shut off than that.