Energy Direct Debit £685 a month!

Frazerjclark

Robin9 said:

Frazerjclark said:

Frazerjclark said:

Gerry1 said:

As Robin9 asked, how are the meter readings on the bill classified, e.g. Smart, Customer, Actual, Your Reading, Our Reading, Estimated?

They don't appear to be classified on the online reading, I'll check an actual bill. 

All readings are 'your read' 

ie  - you provided them.  - every month ?

Can we check then that you are reading the meters correctly.
A photo or two would help

Yes I read/provide them every month

Robin9

56207  - your earlier post gave 56108 on May 18 -  that 20kWh a day -  again WOW - just what are you using electricity for

Gerry1

Do the Meter Sanity Test for electricity.

https://forums.moneysavingexpert.com/discussion/comment/78850409/#Comment_78850409

Also do a similar test for the gas meter.  Turn the gas fully off using the lever next to the meter.  Take a photo of the m3 reading and leave it turned off for as long as possible (the longer the better, and at least overnight).  Take another photo just before you turn the supply back on.

If there is any variance between the two readings then the meter is faulty and needs to be replaced.

debitcardmayhem

It may help to download the Bright app to check daily what the meter is sending to the supplier. There other apps like loop for example 

powerful_Rogue

Frazerjclark said:

By a smart meter do you mean something that shows me my personal energy usage if so Smart meter no, I have a new meter that sends electricity readings to Outfox but they can't get the gas meter to do that.
Every month I supply a reading for both meters

GAS 18 May 2023

6049

ELEC 18 May 2023

56108

Judging by your last picture, you do have a smart meter. You're getting confused with the In Home Display (IHD).

Frazerjclark

powerful_Rogue said:

Frazerjclark said:

By a smart meter do you mean something that shows me my personal energy usage if so Smart meter no, I have a new meter that sends electricity readings to Outfox but they can't get the gas meter to do that.
Every month I supply a reading for both meters

GAS 18 May 2023

6049

ELEC 18 May 2023

56108

Judging by your last picture, you do have a smart meter. You're getting confused with the In Home Display (IHD).

Yes I must be I thought that's what the government called them... I mean calling them Smart Meters not IHD's.
But the Gas one doesn't work as they say its to far away from the electricity one which is why I have to read it every month

Krakkkers

Have you been around your house to see what is plugged in?
Do you know what the other occupants are up to? 
Gaming PC's, Fan heaters, long showers etc.

Gerry1

Smart gas meters can go faulty, especially when the battery starts to fail.  Even more likely in your case because it can't phone home with a warning.
https://forums.moneysavingexpert.com/discussion/comment/76509175/#Comment_76509175

Krakkkers

Possible but the fact that consumption is multiples of normal on gas and electricity suggests high consumption habits.

Frazerjclark

Krakkkers said:

Have you been around your house to see what is plugged in?
Do you know what the other occupants are up to? 
Gaming PC's, Fan heaters, long showers etc.

Three tvs on standby, wifi box, bedroom clocks, the boys use gaming pcs when home, no fan heaters, showers in the morning but never run out of hot water, my pc on sleep usually, during the day not much.