Chip Feedback

dont_use_vistaprint

Rates are good but not possible to contact customer service. 

A few times I’ve needed to contact Chase and Marcus and always been able to speak to someone on the phone but it’s not possible with chip.

The issue is it’s not true instant access like Marcus and Chase. Deposited 25K and it will only allow me to withdraw £500

Anyone have other concerns using chip ? 

EthicsGradient

I successfully withdrew over £5,000 from Chip to my linked current account a few days ago. There must be some particular problem with your account.

There is a "Contact us" option under "Profile" in the app, allowing you to send them messages.

Bigwheels1111

Have you link to open banking, Ive just moved 2k to my main bank, then sent it back.

Both times it was instant.

mattywallace121

Never had any issues depositing or withdrawing.

Beddie

I sent them an email and they were good at resolving my issue, But no, it's not as quick as calling someone up.

As others have said, transfers are instant and I have moved quite large amounts in and out.

Band7

I have made countless withdrawals, mostly 5-figure sums, over the last 6 months. All withdrawals arrived in my current account within seconds, without fail.

I have not had reason to contact their CS so cannot comment on that aspect.

Van_Girl

Never had any issues with withdrawals, up to £10k ish at one point I think

I haven't needed to contact CS for anything, so no idea of the quality of that

masonic

I withdrew a low 5-figure sum recently, was in my linked account by the time I opened its app to check. I've not had any issues with payments, and have sent many in both directions. I've got a prompt reply to messages sent through online chat on the couple of occasions I needed to ask them something.

Rollinghome

Their T&Cs state that withdrawals to the nominated account "may take up to five working days following a withdrawal request"  but I don't recall seeing what the maximum daily withdrawal rate is, or whether there is one.  Does anyone know?

I've made test withdrawals of a few hundred, which were instant, but nothing seriously large.

Band7

Rollinghome said:

Their T&Cs state that withdrawals to the nominated account "may take up to five working days following a withdrawal request"  but I don't recall seeing what the maximum daily withdrawal rate is, or whether there is one.  Does anyone know?

I've made test withdrawals of a few hundred, which were instant, but nothing seriously large.

These terms don't apply to the instant access account. CHIP do also offer investment accounts, for which 5 working days to settle isn't unusual.

The terms pertaining to the IA state it may take up to 2 hours for your cash funds to reach your bank account. I have made countless withdrawals, incl, quite substantial 5-figure ones, which have always been instant.

The terms don't specify a withdrawal amount limit, and I am not aware that anyone has encountered one. I certainly haven't.

dont_use_vistaprint

Well I still can’t withdraw a penny and no one from chip has replied to my emails they are having high levels of support and apologise. 

As soon as possible I’ll be withdrawing it all and closing, seems a high risk app with no method of contacting them whatsoever when things go wrong