Have I been missold my holiday?

DullGreyGuy

Without knowing your exact journey through their website its hard to say really.

Having had a quick play you start by searching for Lanzarote  and for me it gives three options.... "Lanzarote, Canary Islands", "Canary Islands, Lanzarote" and "Canary Islands, Spain". If you choose the first one it gives hotel results for Lanzarote only whereas the other two option, inc the one with "Lanzarote" in it gives options for all the islands.

Choosing a random hotel on Fuerteventura and then offered flights to FUE however if you go into Change Flights it highlights I can switch to flying into ACE and save £159pp. (it also offers flights to Tenerife)

 If I choose the "Lanzarote, Canary Islands" then I only get offer of hotels there and only flights to ACE even if going into the change flights option. 

So at a guess you actually searched for Canary Islands rather than Lanazorte and hence were able to choose a hotel and flight to different islands. It therefore seems like a buyers error and it wasnt "sold to you"... customer is always right afterall and if they want to land on a different island they can. In some places it is done intentionally, when visiting Bratislava it was univesally recommended to land in Vienna, Austria (which is a whole different country to Slovakia) than be limited to the flights to Bratislava 

monkeyballs_2

This is the footprint lastminute sent me regarding my booking. This doesn't mean anything to me

monkeyballs_2

Just think lastminute should of made it very clear that the accommodation was on another island

monkeyballs_2

Searched for 4 day break in the sun link took me to lastminute. Booked from there

DullGreyGuy

When you select a hotel on one island and a flight to another you get the above message showing on the next page where you select which room you want. A similar message is shown on the summary page when you start adding your name/address for the booking

TadleyBaggie

I’ve never booked a package holiday that didn’t include transfers. That alone would have made suspicious. 

monkeyballs_2

DullGreyGuy said:

When you select a hotel on one island and a flight to another you get the above message showing on the next page where you select which room you want. A similar message is shown on the summary page when you start adding your name/address for the booking

As it was a package holiday the flight and accommodation was bundled together. I could understand if I chosen my flights then chosen the hotel

bagand96

monkeyballs_2 said:

This is the footprint lastminute sent me regarding my booking. This doesn't mean anything to me

What lastminute seem to be saying there is that the footprints for your booking show that you were shown the "other island" dynamic message. This looks to be the message that @DullGreyGuy is referring to above.

It also mentions Holiday Pirates, did you click through from that website? 

monkeyballs_2

bagand96 said:

monkeyballs_2 said:

This is the footprint lastminute sent me regarding my booking. This doesn't mean anything to me

What lastminute seem to be saying there is that the footprints for your booking show that you were shown the "other island" dynamic message. This looks to be the message that @DullGreyGuy is referring to above.

It also mentions Holiday Pirates, did you click through from that website? 

Didn't click through holiday pirates. Is it worth trying to claim through Atol as lastminute don't want to know. All I'm looking for is a refund on to and from the accommodation? 

eskbanker

monkeyballs_2 said:
Is it worth trying to claim through Atol as lastminute don't want to know. All I'm looking for is a refund on to and from the accommodation? 

ATOL offers protection in the event of a travel company collapsing, so won't help you here.

Not sure you have any avenues to be honest, if they sent a booking confirmation accurately portraying where you were flying to and staying, despite it not being spelt out that they're on different islands....