What compensation should I expect?

guitatistanime

Thanks for all the advice, we have had our claim accepted for the full £350pp flight delay

TUI have just called back regarding the complaint related to a shortened holiday, and are doing an investigation with a view to calling back later.

Sadly, I was talking to a passenger on the way back about their compensation and they told us TUI were only giving out the lesser amount - I suspected they were scammed and it seems I was right. Stay vigilant peoples!

guitatistanime

We have had 3 attempts at claiming back something for the missed 24 hours of holiday. 

We have been compensated for the flight delay. But,  TUI as the package operator refuse to compensate us for the reduced length of stay.

We have now asked to have our complaint escalated but, I don't hold out much hope at all.

Any suggestions welcomed, I think legal action is the only choice at this point and I can't see its really worth the emotional drain.

eskbanker

guitatistanime said:

TUI as the package operator refuse to compensate us for the reduced length of stay.

We have now asked to have our complaint escalated but, I don't hold out much hope at all.

Any suggestions welcomed, I think legal action is the only choice at this point and I can't see its really worth the emotional drain.

TUI's booking terms confirm that you can go to ABTA:

We usually solve any issues but you can use ABTA’s scheme for resolving disputes at www.abta.com.

guitatistanime

eskbanker said:

guitatistanime said:

TUI as the package operator refuse to compensate us for the reduced length of stay.

We have now asked to have our complaint escalated but, I don't hold out much hope at all.

Any suggestions welcomed, I think legal action is the only choice at this point and I can't see its really worth the emotional drain.

TUI's booking terms confirm that you can go to ABTA:

We usually solve any issues but you can use ABTA’s scheme for resolving disputes at www.abta.com.

Thanks so much. I'll take a look. 

guitatistanime

Just had another email from them stating you're only allowed to claim for a missed day OR a delayed flight.  
Has anyone heard of this before?

eskbanker

guitatistanime said:

Just had another email from them stating you're only allowed to claim for a missed day OR a delayed flight.  
Has anyone heard of this before?

I can understand the line of argument that it could be seen as 'double-dipping' but would challenge them on exactly where this is specified, especially bearing in mind that, as above, it's two separate claims against different entities under different regulations.  There will be plenty of relatively minor (>3 hour) flight delay claims that don't result in a curtailed holiday, so I'd have thought that there's a case that a substantial 24 hour delay (for which the same flight-related compensation is paid) shouldn't disqualify a separate claim for the impact on a holiday that's specified by the number of nights.

Appleaid

Hi, we received an email and text message from BA at 16:42 hrs on 4 June 2023 that our flight from Belfast City to Heathrow at 09:50 hrs on 5 June 2023 had been cancelled.  We were offered an alternative flight at 16:50 hrs on 5 June 2023 from Belfast City to London City.  However, as we had a connecting flight with Air Canada from Heathrow to Vancouver at 14:10 hrs, this was unsuitable.  After over an hour on the telephone with BA Customer Services, we were eventually offered a suitable alternative flight, but flying out of Dublin Airport on Aer Lingus at 08:45 hours on 5 June 2023.  To make this new flight we had to drive to Dublin and book carparking at the airport.  This new arrangement also necessitated a change to our return flight on 21 June 2023, from Heathrow to Belfast City, so that we would arrive back at Dublin to collect our car.  Prior to receiving the cancellation notification on 4 June 2023, we had already pre-booked carparking at Belfast City Airport.  We were able to cancel this booking getting a full refund of £108.53, but had then to pay £189.35 for carparking at Dublin Airport.  In addition we had to drive a round trip of 222 miles from home to Dublin Airport, along with two sets costs on Toll road to the airport. 

Are we entitled to compensation for cancelled/rerouted flights, and reimbursement of mileage costs/carparking (net difference between Belfast City and Dublin airports) and Toll charges?

Appleaid

Forgot to say, BA Customer Services informed me that the cancellation of the original flight on 5 June 2023 was due to operational issues.

Alan_Bowen

On the face of it, you are entitled to £220 per person which will hopefully cover your additional costs. Alas, BA have a serious staff issue at present and it is the domestic routes that keep getting cancelled daily

CKhalvashi

eskbanker said:

guitatistanime said:

Just had another email from them stating you're only allowed to claim for a missed day OR a delayed flight.  
Has anyone heard of this before?

I can understand the line of argument that it could be seen as 'double-dipping' but would challenge them on exactly where this is specified, especially bearing in mind that, as above, it's two separate claims against different entities under different regulations.  There will be plenty of relatively minor (>3 hour) flight delay claims that don't result in a curtailed holiday, so I'd have thought that there's a case that a substantial 24 hour delay (for which the same flight-related compensation is paid) shouldn't disqualify a separate claim for the impact on a holiday that's specified by the number of nights.

I'd argue in the case of a flight cancellation, replacement the following day and therefore a day of missed holiday this couldn't be classed as 'double dipping' as the same cause is not being claimed twice.

The first claim is against the airline, which is specifically in relation to the cancelled flight under UK261.

The second claim is against the tour operator, for (amongst other things) lack of service provision for hotel accommodation under the PTRs.

I would deem these as non-exclusive.

For clarity and so my interests are clear, I own a travel company that is EU-licensed for LTA purposes and doesn't supply packages, but does supply accommodation and tours in selected markets, mainly to the trade to package with flights. This venture don't have any relationship with TUI in the UK.